LogicMonitor and NinjaOne are both well-regarded in the infrastructure and network monitoring space. While LogicMonitor stands out with its superior data visualization and customization, NinjaOne is noted for its robust patch and remote management features.
Features: LogicMonitor offers customizable dashboards, rapid data visualization capabilities, and interactive graphs appealing to diverse users. Its granular alert tuning and extensive data source customization further enhance its utility. NinjaOne excels in patch management and remote management functions, providing real-time updates and comprehensive monitoring critical for IT management.
Room for Improvement: LogicMonitor should improve its mapping and topology functions to better illustrate network hierarchies and reduce alert noise with enhanced correlation logic. Streamlining custom data additions and upgrading mobile features would also be beneficial. NinjaOne can enhance its ticketing system, offer better reporting and work on third-party integrations. Improved patch management across software and redesigning the user interface could significantly elevate the user experience.
Ease of Deployment and Customer Service: LogicMonitor supports deployment in Public Cloud, On-premises, and Hybrid Cloud environments, aligning with varied IT infrastructures. Its customer service is known for quick and effective support, addressing issues promptly. NinjaOne is primarily deployed in public cloud setups and is praised for user-friendliness and affordability. It provides efficient customer support but could benefit from more customization options.
Pricing and ROI: LogicMonitor is often considered a premium solution with pricing reflecting its comprehensive features and capabilities, showing a solid ROI by reducing operational costs. NinjaOne, though occasionally perceived as expensive, offers flexibility and scalability in pricing, leading to cost savings as usage increases. Both tools deliver clear ROI in differing ways.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Customer support is on point and very well trained.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
I would rate the stability a ten out of ten.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
The price or licensing of NinjaOne is a little bit high.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
Product | Market Share (%) |
---|---|
LogicMonitor | 1.9% |
NinjaOne | 0.5% |
Other | 97.6% |
Company Size | Count |
---|---|
Small Business | 11 |
Midsize Enterprise | 9 |
Large Enterprise | 8 |
Company Size | Count |
---|---|
Small Business | 16 |
Midsize Enterprise | 2 |
Large Enterprise | 1 |
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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