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Buyer's Guide
Identity Management (IM)
September 2022
Get our free report covering CyberArk, SailPoint, Cisco, and other competitors of NetIQ Identity Governance. Updated: September 2022.
633,952 professionals have used our research since 2012.

Read reviews of NetIQ Identity Governance alternatives and competitors

Senior Solution Architect at a tech services company with 51-200 employees
MSP
Top 20
A flexible and stable solution with a lot of out-of-the-box functionalities and good value for money
Pros and Cons
  • "It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc. Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that."
  • "They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same."

What is our primary use case?

There are a lot of use cases. About 90% of our clients are using this solution for internal identity management. Only one client is using SailPoint for external customers. 

About 70% or 80% of deployments are on the cloud, and about 30% or 20% of deployments are on-premise. We have two customers who have on-premise deployments.

What is most valuable?

It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc.

Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that.

What needs improvement?

They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the stability of the solution?

It is absolutely stable.

What do I think about the scalability of the solution?

It is scalable. It can support tens of millions of identities. We have a total of nine clients. Eight clients use it internally. One client is using SailPoint for external customers, and it is a very large deployment. They have about a million and a half customers.

We do not offer support because support is provided by SailPoint, but we can act as the first line of support. We have around seven people who are actively doing SailPoint tasks.

How are customer service and technical support?

Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.

Which solution did I use previously and why did I switch?

We had some experience with Microsoft and IBM in the past, but these solutions are not so good. They're very expensive, and Microsoft and IBM are not flexible in pricing. 

We decided to go with SailPoint because, as a company, they are flexible. Their partner discounts are also good. SailPoint is a really good company. It is a new generation company like some of the other competitors and vendors.

How was the initial setup?

Its installation is easy, but it depends on how many and what types of identity sources you have. If you have well-defined sources, such as active directory, LDAP directory, or some other application directories, it is very easy, but if you have only databases with identities, it could be challenging. It is not always easy to deploy identity management solutions in organizations because there are too many identity sources that have to be integrated.

The deployment duration depends on the scale, complexity, and number of sources. Typically, in enterprise organizations, it could take from six to nine months to cover the whole organization. It can even take a year. For customers with less than 20,000 or 30,000 active users, you can deploy it in less than three months.

What's my experience with pricing, setup cost, and licensing?

Its price is okay. It provides good value for money.

It is subscription-based. You can go for a one-year or three-year subscription.

What other advice do I have?

I would absolutely recommend this product. It is a good product.

I would rate SailPoint IdentityIQ a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
DarwinSolano - PeerSpot reviewer
Solutions Architect at a tech services company with 201-500 employees
Real User
Top 20
A stable and scalable solution with useful features such as self-registration, self-service password management, and role modeling
Pros and Cons
  • "Self-registration and self-service password management are valuable features. The role modeling feature is also very useful. It allows you to model your enterprise role."
  • "They provide a framework to develop your own connectors. A connector is a piece of software that integrates with the solutions that are not a part of the support matrix. Currently, it is difficult to create these connectors in this solution. Other solutions, such as NetIQ Identity, provide a better way to create your own connector. Currently, there is no cloud version. It should have a cloud version."

What is our primary use case?

We offer solutions to financial and government institutions. Symantec Identity Governance and Administration is a part of our security solutions. We use it to create users and assign them privileges.

What is most valuable?

Self-registration and self-service password management are valuable features. The role modeling feature is also very useful. It allows you to model your enterprise role.

What needs improvement?

They provide a framework to develop your own connectors. A connector is a piece of software that integrates with the solutions that are not a part of the support matrix. Currently, it is difficult to create these connectors in this solution. Other solutions, such as NetIQ Identity, provide a better way to create your own connector.

Currently, there is no cloud version. It should have a full cloud version.

For how long have I used the solution?

I have been using this solution for about seven years.

What do I think about the stability of the solution?

It is very stable. There are no issues.

What do I think about the scalability of the solution?

It is easy to code into this solution. You just have to run a setup configuration and, in a few minutes, you have two services. In terms of the number of users, we have around 10,000 users.

How are customer service and technical support?

When I started working with this solution, I had some issues, and they helped me a lot. I don't have any issues with their technical support.

How was the initial setup?

Its latest version is very easy to set up. The deployment takes around one hour, and after that, you have to do some configurations. The duration for that depends on how many systems you have. It can take one or two months.

What other advice do I have?

I would recommend this solution to others. It is a great solution. I like this solution, and that's why I have been using it for seven years. I would advise others to do proper role modeling before implementing this solution. Role modeling is really important for any identity management solution.

I would rate Symantec Identity Governance and Administration a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Identity Management (IM)
September 2022
Get our free report covering CyberArk, SailPoint, Cisco, and other competitors of NetIQ Identity Governance. Updated: September 2022.
633,952 professionals have used our research since 2012.