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OpenText Identity Governance pros and cons

Vendor: OpenText
4.0 out of 5
914 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Technical support is very satisfactory, with knowledgeable staff who understand the solution well.
Access certification, configuration of duties, and role mining are advanced compared to the competition.
The separation of duties is ambitious, helping to create and refine business rules, revealing company issues.
OpenText Identity Governance has improved company security and has been successfully deployed many times.
Automatic access review processes and reporting are beneficial, especially in large environments.

CONS

OpenText Identity Governance should provide more connectors, especially for cloud applications like AWS.
Technical support is deemed inadequate.
The setup process could be simplified, ideally requiring fewer installations.
It has not fully evolved to offer a cloud-based solution.
Application integration and flexibility need improvement, particularly in filtering information.
 

OpenText Identity Governance Pros review quotes

reviewer1130592 - PeerSpot reviewer
Nov 17, 2021
All three functionalities, access certification, the configuration of duties, and role mining - especially role mining - are very advanced compared with the competition.
JoelHercik - PeerSpot reviewer
Nov 30, 2022
This solution has been around for a long time. It has had lots of successful deployments and releases.
GA
Feb 14, 2024
You can run reports and verify the access each user has. There is a process that runs automatically for access review. It sends an email to the manager and provides a task for the manager to review the users and access. The manager can approve or reject, and then it goes to the application owner for further review. This feature is especially important in large customer environments, as manual review can be challenging.
Find out what your peers are saying about OpenText, SailPoint, One Identity and others in Identity Management (IM). Updated: May 2025.
857,688 professionals have used our research since 2012.
SM
Mar 9, 2020
When doing a review you can either make manual or automatic fulfillment to immediately apply the manager's decision to the system, like removing or adding new permissions to the user account.
MH
May 14, 2022
I really like the separation of the duties. It is the most ambitious model in the server because you have to create all the different rules, especially business rules. You have to check with the client and set different policies and rules, and then, you to have refine them. You will notice what is bad in the company and where the real problem is.
ES
Dec 20, 2021
I like the queries and find the catalog to be comparatively powerful.
Cassio-Silva - PeerSpot reviewer
Mar 17, 2023
NetIQ Identity Governance has improved the security of my company.
SM
Oct 6, 2019
We’re very satisfied with technical support. Usually we get people with the right knowledge who understand the solution very well.
 

OpenText Identity Governance Cons review quotes

reviewer1130592 - PeerSpot reviewer
Nov 17, 2021
The product could use more advanced features related to Identity Intelligence.
JoelHercik - PeerSpot reviewer
Nov 30, 2022
They haven't really evolved the product to the cloud, so they don't have a cloud solution.
GA
Feb 14, 2024
NetIQ Identity Governance is not flexible. Sometimes, filtering information to provide users with options, such as selecting the application to which they want to request access, can be challenging. It needs to improve application integration as well.
Find out what your peers are saying about OpenText, SailPoint, One Identity and others in Identity Management (IM). Updated: May 2025.
857,688 professionals have used our research since 2012.
SM
Mar 9, 2020
We need more connectors to cloud applications like AWS.
MH
May 14, 2022
With NetIQ, you have to install two or more products. It would be better if we could install one product and have one server and one dashboard.
ES
Dec 20, 2021
Technical support is horrible.
Cassio-Silva - PeerSpot reviewer
Mar 17, 2023
The initial setup has room for improvement.
SM
Oct 6, 2019
The solution should provide more connectors in future releases. The solution also should offer more monitoring.