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OpenText Identity Governance pros and cons

Vendor: OpenText

4.0 out of 5

9 reviews
88% willing to recommend

Pros & Cons summary

OpenText Identity Governance offers robust technical support with advanced role mining, access certification, and duties configuration, which enhance security and streamline permission management through manual and automatic fulfillment. While it excels in automated access reviews for large enterprises, challenges include insufficient cloud application connectors, inadequate technical support, and incomplete cloud solutions. Application integration needs improvement. Unlike NetIQ, it consolidates functionalities into a cohesive platform but requires evolution for full cloud integration.

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Prominent pros & cons

PROS

Technical support is very satisfactory, with knowledgeable staff who understand the solution well.

Access certification, configuration of duties, and role mining are advanced compared to the competition.

The separation of duties is ambitious, helping to create and refine business rules, revealing company issues.

OpenText Identity Governance has improved company security and has been successfully deployed many times.

Automatic access review processes and reporting are beneficial, especially in large environments.

CONS

OpenText Identity Governance should provide more connectors, especially for cloud applications like AWS.

Technical support is deemed inadequate.

The setup process could be simplified, ideally requiring fewer installations.

It has not fully evolved to offer a cloud-based solution.

Application integration and flexibility need improvement, particularly in filtering information.

OpenText Identity Governance Pros review quotes

SM

SylvainMaertchik

Education Director at ID Integrated Data SA

Oct 6, 2019

We’re very satisfied with technical support. Usually we get people with the right knowledge who understand the solution very well.

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SM

SylvainMaertchik

Education Director at ID Integrated Data SA

Mar 9, 2020

When doing a review you can either make manual or automatic fulfillment to immediately apply the manager's decision to the system, like removing or adding new permissions to the user account.

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reviewer1130592

Managing Director at a tech services company with 51-200 employees

Nov 17, 2021

All three functionalities, access certification, the configuration of duties, and role mining - especially role mining - are very advanced compared with the competition.

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Identity Management (IM)

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ES

Emiliano Saccani

Product Manager, Consultor at Assertiva

Dec 20, 2021

I like the queries and find the catalog to be comparatively powerful.

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MH

IAM Specialist at Clear Intelligence

May 14, 2022

I really like the separation of the duties. It is the most ambitious model in the server because you have to create all the different rules, especially business rules. You have to check with the client and set different policies and rules, and then, you to have refine them. You will notice what is bad in the company and where the real problem is.

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Account Executive at a tech services company with 11-50 employees

Nov 30, 2022

This solution has been around for a long time. It has had lots of successful deployments and releases.

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Technology director at Asyg

Mar 17, 2023

NetIQ Identity Governance has improved the security of my company.

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GA

IAM Specialist at a tech services company with 11-50 employees

Feb 14, 2024

You can run reports and verify the access each user has. There is a process that runs automatically for access review. It sends an email to the manager and provides a task for the manager to review the users and access. The manager can approve or reject, and then it goes to the application owner for further review. This feature is especially important in large customer environments, as manual review can be challenging.

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OpenText Identity Governance Cons review quotes

SM

SylvainMaertchik

Education Director at ID Integrated Data SA

Oct 6, 2019

The solution should provide more connectors in future releases. The solution also should offer more monitoring.

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SM

SylvainMaertchik

Education Director at ID Integrated Data SA

Mar 9, 2020

We need more connectors to cloud applications like AWS.

Read full review

reviewer1130592

Managing Director at a tech services company with 51-200 employees

Nov 17, 2021

The product could use more advanced features related to Identity Intelligence.

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Identity Management (IM)

Download Free Report

Find out what your peers are saying about OpenText, SailPoint, One Identity and others in Identity Management (IM). Updated: October 2025.

879,310 professionals have used our research since 2012.

ES

Emiliano Saccani

Product Manager, Consultor at Assertiva

Dec 20, 2021

Technical support is horrible.

Read full review

MH

IAM Specialist at Clear Intelligence

May 14, 2022

With NetIQ, you have to install two or more products. It would be better if we could install one product and have one server and one dashboard.

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Account Executive at a tech services company with 11-50 employees

Nov 30, 2022

They haven't really evolved the product to the cloud, so they don't have a cloud solution.

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Technology director at Asyg

Mar 17, 2023

The initial setup has room for improvement.

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GA

IAM Specialist at a tech services company with 11-50 employees

Feb 14, 2024

NetIQ Identity Governance is not flexible. Sometimes, filtering information to provide users with options, such as selecting the application to which they want to request access, can be challenging. It needs to improve application integration as well.

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Product Categories

Product Categories

Identity Management (IM)

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Product Categories

Product Categories

Identity Management (IM)

Popular Comparisons

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Microsoft Entra ID vs OpenText Identity Governance

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