Microsoft Authenticator pros and cons

They can improve how people manage their accounts. They can simplify and provide more information about adding or updating a phone number or email id in the MSA account. A lot of time users do get confused about where to go. For example, if I've changed my mobile number, where do I go and change my mobile number in the MSA account? A lot of time, employees think if they change the phone number in the HR database, it'll automatically get changed on the MSA account, which is not the case. Microsoft can simplify that and add these questions in the FAQ documents as well.

For the end users, it can be confusing if they have worked for another company that had the Authenticator app. It is tricky if they have already had the Authenticator app and then work somewhere else. If they have to download it again and use it again on their phone, it is something that gets complicated. I know how to get through it. They just need to uninstall and reinstall the application, but for them, sometimes, it is confusing.

Adding a new account can be tricky.

Microsoft Authenticator can improve their notifications because sometimes, my team doesn't receive notifications about app updates and authentication failures.

Sometimes, the notifications and alerts are not delivered properly, and we end up missing them. Also, the overall graphical user interface needs to be improved.

I want to see more features to improve security, such as integrated user behavior analysis.

Our users sometimes experience issues from having multiple Microsoft accounts, which can cause some confusion and hassle.

The pricing is okay, however, it could always be better in the future.

I believe it can also be integrated into other Microsoft products, as well as more integrations with other solutions.

Lacks integration between applications and phones.