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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Microsoft Entra ID offers robust security features, including multi-factor authentication and conditional access policies, enhancing secure access to applications and data.
The integration capabilities allow seamless connections with other Microsoft services and third-party applications, simplifying management and enhancing functionality.
Identity and access management are highlighted as core strengths, enabling effective user management and centralized control over different environments.
The platform's scalability is praised, easily accommodating growth and adapting to organizational needs without compromising performance.
Single sign-on functionality is a standout feature, providing streamlined access across multiple platforms and reducing the need for multiple credentials.

CONS

Microsoft Entra ID suffers from limited integration with non-Microsoft solutions, such as iOS or Ubuntu, which hampers its effectiveness across diverse software.
There is a need for improvement in technical support, which can be bureaucratic and slow, impacting customer satisfaction and resolution times.
The licensing and pricing structure of Microsoft Entra ID is complex and can be prohibitive, requiring simplification for better customer understanding and cost-effectiveness.
Microsoft frequently changes branding and names of its products, causing confusion among users who struggle to keep track of product functions.
Synchronization issues exist between on-premises Active Directory and Azure AD, often causing delays that affect user experiences and administrative efficiency.
 

Microsoft Entra ID Pros review quotes

Stafin Jacob - PeerSpot reviewer
Microsoft 365 Security & Compliance Practice Lead at Invoke
Mar 24, 2026
My advice for another organization considering Microsoft Entra ID is simple: if you are utilizing Microsoft Office applications and the Microsoft 365 suite, using Microsoft Entra ID as your primary identity provider is a no-brainer.
Evan Clements - PeerSpot reviewer
Lead Systems Engineer at State of Texas
Dec 18, 2025
The features of Microsoft Entra ID that I appreciate the most include the incredible value we have found in the MFA piece along with Conditional Access.
CB
Director IT Operations Security at a tech services company with 1,001-5,000 employees
Nov 19, 2025
Since implementing Microsoft Entra ID, it has definitely improved our security posture because we also use Microsoft Sentinel and Defender for Cloud within our whole Azure environment.
Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,351 professionals have used our research since 2012.
GF
Team Lead at a university with 1,001-5,000 employees
Nov 19, 2025
We used to deal with 150 tickets a month for password changes, and after the migration and integration with those identities, we went to zero.
Christopher Simm - PeerSpot reviewer
Chief Technology Officer at Bulletproof Solutions
Mar 24, 2026
The features of Microsoft Entra ID that I appreciate the most are the Conditional Access policies, because they provide granular aspects to enable features and offer flexibility across my user base, allowing me to provide the security features and protections needed for complex organizations.
reviewer2811390 - PeerSpot reviewer
Vice President, Identity & Access Management at a hospitality company with 10,001+ employees
Mar 24, 2026
The feature of Microsoft Entra ID that I appreciate the most is the level of integration that's available in the partner network.
Mariano Bucco - PeerSpot reviewer
Senior Manager, Cyber Security at Tenaris
Mar 24, 2026
The implementation of Microsoft Entra ID has had a high impact and a good impact on our secure access to the apps or resources in our environment.
JM
Entra Id M365 Identity & Authentication Engineer at a pharma/biotech company with 10,001+ employees
Nov 18, 2025
Microsoft Entra ID has provided my company with visibility into everything that is occurring regarding authentications for any application across all apps.
reviewer2777991 - PeerSpot reviewer
IT Program Manager - Cloud and Digital Transformation at a government with 10,001+ employees
Nov 24, 2025
The fact that we ended up expanding it to AWS as well for single sign-on was because it's this kind of industry standard that every single sign-on solution supports.
Jonas De Souza - PeerSpot reviewer
Data Engineer Manager at Motorola Solutions
Nov 19, 2025
What I find most valuable about Microsoft Entra ID is centralizing identity; I don't need to worry too much about how to set up the groups, I just need to get access and assign it to the correct place, centralizing everything and making it more transparent for me while leveraging these groups and users in my applications represents the best difference.
 

Microsoft Entra ID Cons review quotes

Stafin Jacob - PeerSpot reviewer
Microsoft 365 Security & Compliance Practice Lead at Invoke
Mar 24, 2026
We did experience downtime tied to Microsoft when there was an issue with Front Door. All external identity platform services were down for more than 8 hours, which was a critical incident from a couple of months back.
Evan Clements - PeerSpot reviewer
Lead Systems Engineer at State of Texas
Dec 18, 2025
Anytime that we have tried to allow Microsoft Entra ID to authenticate our users to come back on-premises, we have run into some issues, usually with latency or delay.
CB
Director IT Operations Security at a tech services company with 1,001-5,000 employees
Nov 19, 2025
My experience with customer service and technical support has been adequate, but the biggest complaint is that you have to pay for support.
Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,351 professionals have used our research since 2012.
GF
Team Lead at a university with 1,001-5,000 employees
Nov 19, 2025
My experience with the pricing, setup costs, and licensing has been that it is pretty complex.
Christopher Simm - PeerSpot reviewer
Chief Technology Officer at Bulletproof Solutions
Mar 24, 2026
It is not perfect, but it can be improved based on how they create their procedures for their new trainees to provide customer support.
reviewer2811390 - PeerSpot reviewer
Vice President, Identity & Access Management at a hospitality company with 10,001+ employees
Mar 24, 2026
The primary thing I would prioritize if we could do this again is the ability to keep a SAM account name instead of having to use a UPN. This causes considerable challenges for us as a customer because we have to reissue identities to everybody.
Mariano Bucco - PeerSpot reviewer
Senior Manager, Cyber Security at Tenaris
Mar 24, 2026
Regarding the stability and reliability of Microsoft Entra ID, we have some issues regarding a team. We have experienced downtime, crashes, or performance issues.
JM
Entra Id M365 Identity & Authentication Engineer at a pharma/biotech company with 10,001+ employees
Nov 18, 2025
The issue with Microsoft Customer Service is that we have many experts in our IT department, including myself as an Entra expert, Exchange experts, and other specialists. When we contact Microsoft Support, it does not matter that we are experts; we must start at the very bottom.
reviewer2777991 - PeerSpot reviewer
IT Program Manager - Cloud and Digital Transformation at a government with 10,001+ employees
Nov 24, 2025
The areas where Microsoft Entra ID could improve include the fact that it is a de facto standard but not a real standard, leading to strong vendor lock-in, which sometimes makes us avoid Microsoft Entra ID for certain purposes.
Jonas De Souza - PeerSpot reviewer
Data Engineer Manager at Motorola Solutions
Nov 19, 2025
Usually when people talk about Azure, they talk about cost. I think Microsoft Entra ID is not as expensive as AWS, but cost is usually the main concern.