Adobe Commerce Reviews

It is an e-commerce solution used for its web trap functionality, especially for B2B and B2C businesses.

Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution. Compared to other solutions, which may appear enticing to implement, finding experienced personnel to work on them is often challenging.

At a certain point in time, the focus was primarily on B2B businesses. The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things.

I am using Magento presently. My company is implementing Magento for one of its customers, and we have been doing this for ten to fifteen years. Also, my company is a partner and reseller of the solution.

We haven't discussed the community edition yet because we're not considering it. We're specifically talking about the enterprise edition. After Adobe acquired Magento, there were advantages in terms of service, among other things. The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable.

To start with, Magento is a good solution for those planning to use it. However, examining the business case, requirements, and other relevant factors is essential. Nowadays, it's becoming increasingly crucial to integrate with complex environments, and numerous parameters can impact the decision-making process. It's a good solution since I can do everything with it. I rate the overall solution an eight out of ten.

Magento is used as an eCommerce platform.

The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly.

The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better.

Magento should have a totally SaaS solution that is cloud-based instead of memory-based. Additionally, there should be guaranteed updates on an annual basis. Salesforce Commerce Cloud has these features and that is why they are popular.

I have been using Magento for approximately six years.

We were using Magento subversion one, and then we chose not to go forward with Magento phase two because our understanding was that the new platform of Magento two was not as stable as one was. We are now switching from Magento to Salesforce Commerce Cloud.

The solution is scalable.

The technical support has to go to a partner company, it is not directly related to Magento. It has to go to the development company and depending on that development companies ability will determine the level of support you receive. Partnering with a good company is important for support.

The price of the solution currently does not make sense because there are too many platforms that are very low scale, easy to use, and plug and play, such as Shopify or WooCommerce. These platforms are really easy to start with. If you are a starter company, it does not make sense to go with Magento. If you are a large company, you would want a higher scalability solution, such as Salesforce Commerce Cloud.  

At the moment, Magento is stuck in the middle of a nobody-wants-me market. 

We are currently evaluating Salesforce Commerce Cloud to replace Magento.

I rate Magento a six out of ten.

I was working as a service delivery manager in the Middle East. That's where I did Magento implementation for B2B. Currently, I am refreshing my knowledge. I am using the open-source version.

One of our clients was the largest radiator manufacturers in the Middle East. They were into manufacturing radiators for trucks, cars, and construction equipment, and they wanted a solution to reach out to the B2B market in Europe and other geographical areas. We did a Magento implementation with just B2B functionality, which actually helped them to get more traction. They started getting quite a lot of leads through online channels, and they had their marketing team engaged. Previously, they had to send their salespeople literally all over the northern part of Africa, the Middle East, and Europe. After implementing Magento, they could get a lot of potential leads.

As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. 

You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution.

I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento.

Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level.

It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system.

I have about four to five years of experience in using this solution.

It is not stable.

Its scalability is actually good. You can start with the open-source version, and as you are scaling up, you can move to the enterprise version. Both options are there. In the enterprise version, you also get other benefits and advanced features. So scalability-wise, it is good, but there is a cost for scaling.

In terms of the number of users, we had the end-users and business users. The number of business users varied from four to ten. Up to ten business users were added for managing catalogs and content and for administration and other aspects. You need one person for deployment, code fixes, and maintenance. Apart from that, you need people for testing and catalog merchandising. A very small organization would require six to eight employees.

Their enterprise platform support has not been great, but it has improved. As compared to Oracle and other platforms that operate on SaaS models, Magento support is better.

Their response is great. They normally provide immediate responses, but when there is an infrastructure issue, there are delays. I have seen them taking days to get back. There have been instances where we had the Customer Success Manager from Magento sitting with us on calls for eight hours to ensure that somebody from their side delivers a solution. They just need to handle the infrastructure issues better.

It is slightly complex, and you need technical knowledge. It is not as easy as Shopify, where you just log in and create your domain and a store. It takes 10 to 15 minutes to set a store up in Shopify, and you can then start playing with its interfaces and other things, but that's not the case with Magento. It took me a couple of hours to set up Magento.

For deployment, it definitely requires at least one Magento certified lead or a senior developer. 

Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost.

I would recommend this solution, but if you are not technically strong, I would suggest Shopify.

I would rate Magento a six out of ten. It is a decent choice.

Magento 2 is basically a B2C solution for online retail shops. Our clients are majorly small to medium-sized businesses who are using this product to sell online and manage their orders. They also manage their products, catalog, and customers using it.

Our company includes a structure that caters to the needs of companies who are already using Magneto 2. We have a development team, a DevOps team, and a marketing team. We provide all of the services required to manage, maintain, develop, and implement this solution for our clients under one roof.

The most valuable feature of this solution is its modular approach.

The ecosystem includes thousands of vendors who are providing third-party add-ons. For anybody who is implementing this solution, they can easily get these extensions for a very cheap price, or even for free, from the market. This provides good value to small and medium-sized customers. Not only can they build a system at a cheap price, but they can get it live very quickly.

Many of our clients integrate this with third-party ERP and accounting applications.

There are multiple areas that are in need of improvement because even a small or mid-sized business requires features that are not included. Some of our clients need a CRM, which is not available in Magneto. Others need a complete accounting system, which is also not available by default.

Because of these missing components, we recommend our clients use third-party applications like QuickBooks or Odoo ERP and integrate them with Magento. However, if Magento provides us with these types of features then it will be a win-win because the customer won't have to integrate other systems to achieve the same functionality.

The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard. There are multiple modules that come with Magento by default that are not needed by every business and should be removed. I have seen that in the newer releases, they are already starting to improve this.

Our clients for this solution are small to mid-sized businesses that have their own customer base.

Compared to other platforms, the initial setup of Magento is definitely complex. However, when I consider the value of using this application, I think that spending some time on the initial setup and configuration is worth it. It is not a waste of money because it is a very good solution and brings a lot of value.

Our development and DevOps teams implement and deploy this product for our clients.

Magento 2 provides very good value.

The cost of implementation is cheap compared to other solutions.

I would rate this solution an eight out of ten.

My clients use this solution for an e-commerce platform, mostly for retail.

The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools. From the client's point of view, it is customizable, it has high performance, you can find a lot of tools and install them, and the developers are happy with it too.

The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays.

In a future release, I would like the solution to be easier to find tools. If you are new to using it, it can be difficult. Additionally, there could be some additional training material available.

I have been using this solution for approximately one year.

The solution is stable even when you have a large product catalog.

My clients have found when it comes to scalability the solution can expand well. I had one client who created his own plugins for the solution. It is similar to an open-source platform. The solution is geared more towards larger product-sized companies. I would not recommend it for those having more than 1000 products. However, it does operate well for all-size companies.

This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive. If you look at the center of North America and the North European countries, I think the price is very reasonable.

I have evaluated Shopify.

I think it is one of the best e-commerce platforms right now along with Shopify.

I rate Magento an eight out of ten.

We used Magento to build an online shopping website for one of our biggest web design clients. Our client wanted a fast and easy solution and did not mind using a pre-made template.

Magento has made it easy for us to set up, manage, and customize online e-commerce websites for our web design clients.

The open-source PHP code allows our developers to customize pretty much anything on the platform, including allowing us to add some of the most complex shipping and inventory features for clients who have very specific, industry-related business specifications. 

Sometimes Magento has technical glitches and freezes, slows down, or crashes. The system requires a site administrator to know how and when to re-index and clear the cache. More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart. 

We installed Magento on a shared hosting environment quickly and efficiently, without technical problems of any kind.

The system is more modern the OsCommerce and has cleaner PHP code that is more lightweight than some of the other shopping cart platforms.

The software application is extremely extensible if you are certified. It's really effective and versatile. With the best hosting on location it can be extremely quick. The admin is quickly personalized as well.

It provides structured ecommerce platforms for customers. We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements.

My most significant suggestion is to not try to save money on hosting. Get an excellent and strong hosting environment handled by Magento professionals. Work with a qualified designer.

It would be great to have a way to communicate properly with the team that builds the platform because you can get stuck at certain points, and it's hard to search for solutions on forums and tutorials.

I am a module developer. I also use it to make online stores for e commerce businesses. 

I like the rigor with which it is architected. There is usually a right way to do something. It is dedicated to e-commerce and has a wealth of features to serve that purpose.

I am currently working on a module for Magento. My module will help organizations import a large amount of products efficiently. The way that Magento is built isn’t the friendliest for this kind of thing. However, the fact that Magento is so complete, well-supported, and recognized makes it difficult to consider another system. My clients will benefit by having the most thorough system for e-commerce that is built for extensibility.

I wound like the documentation to cover more of the internal classes in the foundational Magento framework module

I didn’t have any stability issues. However, I have only been working with it on a local development server. I will eventually test it on a live server with a large amount of traffic.

I haven’t moved this version to a production server, so scalability is yet to be seen.

I haven’t dealt with technical support.

I used WooCommerce. It is a fair option. However, it is based on WordPress and that system isn’t really built for e-commerce. It doesn’t have the rigor required to deal with the complex realities of a real e-commerce business. For example:

• Under the hood: In terms of the code and the architecture
• On the exterior: In terms of managing the store

The setup is fairly straightforward as long as you have experience configuring a server to Magneto’s requirements. It’s definitely not as straightforward as the five minute install of WordPress.

Magento CE is free. There is an Enterprise edition which offers a few specific features. I would advise you to stick to CE until there is a need for the paid Enterprise edition version.

I have worked with WooCommerce, Magento 1, and Shopify.

• Shopify: I recommend it, if you are only interested in a simple store.
• Magento 1: I would not recommend it, because it is old.
• WooCommerce: I would not recommend it, because it is neither simple, well-featured, nor well-built.