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Jive vs LiveAgent comparison

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Jive
Read 10 Jive reviews
138 views|113 comparisons
100% willing to recommend
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LiveAgent
Read 2 LiveAgent reviews
120 views|51 comparisons
100% willing to recommend
Buyer's Guide
Knowledge Management Software
May 2024
Executive Summary

We performed a comparison between Jive and LiveAgent based on real PeerSpot user reviews.

Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software.
To learn more, read our detailed Knowledge Management Software Report (Updated: May 2024).
Download the complete report
771,212 professionals have used our research since 2012.
Featured Review
Anonymous User
Used by our agile teams instead of email to track impediments.
It's used by our agile teams instead of email to track impediments. It's easy to onboard new associates to a group or a technology program, and it... Read more →
Ogechi O.
Prioritizes tasks and easily organizes messages and responses
Working with LiveAgent helped us with our support contracts. We are a call center company; we were contracted by First Bank of Nigeria. When we... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We are able to handle more than one hundred POs at any given time with their shipping docs and info, with only one person in charge."

More Jive Pros →

"The most valuable feature was how the solution helped us to prioritize tasks.""Provides service level optimization."

More LiveAgent Pros →

Cons
"The search engine could be improved and also provide some kind of indexing."

More Jive Cons →

"Connection to other softwares could be improved.""There are other products that are more popular."

More LiveAgent Cons →

Comparison Review
Anonymous User
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a round-up of a couple of the more well known platforms and compare their products to Drupal. In this roundup we will be comparing Jive, Sharepoint and Drupal Commons. Drupal Commons is a popular distribution created by Acquia to compete with some of these other proprietary platforms. There are many other options out there, commercial and otherwise, to compare with Drupal but I want to focus on Jive and Sharepoint for a couple of reasons. I chose Jive because it is one of the leading competitors in this space in respect to market share. Next, I chose Sharepoint because I have some history with Sharepoint. This experience dates back to when I built www.adhe.edu with Sharepoint 2007 a few years ago. I subsequently wrote this blog entry about my experience shortly after joining Mediacurrent. This roundup will also act as a refresher for those who read my original “Drupal vs. Sharepoint” blog. Yammer, which was recently bought by Microsoft and is the tool we currently use for office communication will also get some mentions throughout this article. As I went through and tested each of these tools I used three main criteria in my evaluation Cost Ability to Customize Overall features… Read more →
Ranking
8th
out of 28 in Knowledge Management Software
Views
138
Comparisons
113
Reviews
0
Average Words per Review
0
Rating
N/A
11th
out of 28 in Knowledge Management Software
Views
120
Comparisons
51
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Knowledge Management Software
May 2024
Download Free Report
Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software. Updated: May 2024.
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771,212 professionals have used our research since 2012.
Comparisons
Also Known As
Clearspace, Jive SBS, Jive Engage, Jive-x, Jive-n
Learn More
Jive
QualityUnit
Overview

The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.

As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

Sample Customers
Eloqua, Hitachi Data Systems,T-Mobile, UBM, Thomson-Reuters, Groupon, Nike, Cisco, and others.
Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Top Industries
VISITORS READING REVIEWS
Computer Software Company17%
Financial Services Firm14%
Government10%
Healthcare Company9%
No Data Available
Company Size
REVIEWERS
Small Business50%
Large Enterprise50%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise26%
Large Enterprise59%
No Data Available
Buyer's Guide
Knowledge Management Software
May 2024
Download Free Report
Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software. Updated: May 2024.
DOWNLOAD NOW
771,212 professionals have used our research since 2012.

Jive is ranked 8th in Knowledge Management Software while LiveAgent is ranked 11th in Knowledge Management Software. Jive is rated 8.2, while LiveAgent is rated 8.0. The top reviewer of Jive writes "Used by our agile teams instead of email to track impediments". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Jive is most compared with Yammer and Atlassian Confluence, whereas LiveAgent is most compared with .

See our list of best Knowledge Management Software vendors.

We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.