Jive and LiveAgent are competing in communication and customer support solutions. LiveAgent appears to have an advantage with its comprehensive feature set, making it more appealing, although Jive's integration capabilities are beneficial for enterprise solutions.
Features: Jive offers robust collaboration tools, seamless platform integration, and teamwork enhancement. LiveAgent provides omni-channel support, an advanced ticketing system, and effective customer interaction streamlining.
Ease of Deployment and Customer Service: Jive's cloud-based deployment is straightforward and integrates easily with existing systems. LiveAgent's cloud-based model is complemented by extensive support services, facilitating smooth implementation and ongoing use, with consistently valued customer service.
Pricing and ROI: Jive's setup costs can be higher due to its enterprise solution focus, potentially involving extra customization costs, yet offering solid ROI for collaboration needs. LiveAgent provides a cost-effective setup with scalable plans for different business sizes, delivering higher ROI for customer support priorities. It offers a pricing model appealing to businesses with limited budgets needing streamlined customer solutions.
| Product | Market Share (%) |
|---|---|
| Jive | 2.3% |
| LiveAgent | 2.5% |
| Other | 95.2% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Large Enterprise | 5 |
The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.
As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta
LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.
LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.
What are the key features of LiveAgent?LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.
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