IFS Cloud Platform vs LiveAgent comparison

IFS and QualityUnit are both solutions in the Help Desk Software category. IFS is ranked #12 with an average rating of 8.0, while QualityUnit is ranked #38. IFS holds a 1.7% mindshare in HDS, compared to QualityUnit’s 0.3% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of QualityUnit users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

548 Views
63 Comparison Views

87% willing to recommend

LiveAgent

Read 2 LiveAgent reviews

182 Views
30 Comparison Views

100% willing to recommend

IFS Cloud Platform

LiveAgent

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and LiveAgent serve different business needs, each excelling in its domain. IFS Cloud Platform is superior for comprehensive enterprise management, while LiveAgent has the upper hand in customer support functionalities.

Features: IFS Cloud Platform offers enterprise management capabilities with tools for supply chain, finance, and human resources. It supports complex business processes suitable for larger enterprises seeking integrated solutions. LiveAgent provides customer support tools with comprehensive ticketing, live chat, and omnichannel support features, ideal for businesses focusing on customer interaction support.

Ease of Deployment and Customer Service: IFS Cloud Platform's deployment involves a thorough implementation process, requiring time and technical expertise, but is supported by professional service teams. LiveAgent offers a simpler and faster deployment with responsive customer support that efficiently aids in the process.

Pricing and ROI: IFS Cloud Platform may have higher initial setup costs due to its complex functionalities, aiming for a higher long-term ROI through broad service offerings. LiveAgent is more cost-effective initially, with faster ROI, appealing to businesses prioritizing customer support without requiring full enterprise solutions.

To learn more, read our detailed IFS Cloud Platform vs. LiveAgent Report (Updated: May 2025).

Buyer's Guide

IFS Cloud Platform vs. LiveAgent

May 2025

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (9th), IT Asset Management (10th), License Management (2nd)

LiveAgent

Ranking in Help Desk Software

38th

Ranking in IT Service Management (ITSM)

49th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Knowledge Management Software (22nd)

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.0% compared to the previous year. The mindshare of LiveAgent is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

Read full review

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We could quickly understand what was going on and what the customer wanted to do."

"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"The workflow of the solution is very good."

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"The platform is reliable and stable."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

More IFS Cloud Platform pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

Cons

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"The solution's reporting tools still require improvement."

"The solution needs to improve its documentation and user-friendliness."

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"Aspects of HR and payroll could be better."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

More IFS Cloud Platform cons

"There are other products that are more popular."

"Connection to other softwares could be improved."

Pricing and Cost Advice

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"Licensing is on an annual basis, with no additional costs."

"It is better to buy implementation services from IFS than from partners"

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"Pricing is an area that could be improved. They could be more competitive."

More IFS Cloud Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

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Comparisons

SAP ERP vs IFS Cloud Platform

Compared 16% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 10% of the time

IBM Maximo vs IFS Cloud Platform

Compared 9% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 9% of the time

ServiceNow vs IFS Cloud Platform

Compared 6% of the time

More IFS Cloud Platform Competitors

No data available

Product Reports

Buyer's Guide

IFS Cloud Platform

June 2025

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

May 2025

Download LiveAgent product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Buyer's Guide

IFS Cloud Platform vs. LiveAgent

May 2025

Free Report: IFS Cloud Platform vs. LiveAgent

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