Infor CloudSuite Reviews

Name: Infor CloudSuite
Brand: Infor
Rating: 4.0 (17 reviews)

Vendor: Infor

4.0 out of 5

17 reviews
100% willing to recommend

What is Infor CloudSuite?

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

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Infor CloudSuite is the #3 ranked solution in top Enterprise Asset Management (EAM) solutions, #3 ranked solution in top Warehouse Management solutions, #4 ranked solution in top Product Configuration and Quoting solutions, #4 ranked solution in top Financial Close Software, #7 ranked solution in top Local Government CRM solutions, #9 ranked solution in top Cloud HCM solutions, #14 ranked solution in top ERP solutions, and #19 ranked solution in top CRM solutions. PeerSpot users give Infor CloudSuite an average rating of 8.0 out of 10. Infor CloudSuite is most commonly compared to SAP ERP: Infor CloudSuite vs SAP ERP. Infor CloudSuite is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 11% of all views.

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Featured Infor CloudSuite reviews

Dietmar Müller

Key Account Manager at Cronon GmbH

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.

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S Solomon Kumar

Head of Global Sales at phaxon services pvt ltd

In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.

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Haridas Narayanan

Director, Consulting Services at Blue Chip Computer

The reports have a deficiency of data richness. It generates essential financial statements such as Profit and Loss, Balance Sheet, or Cash Flow, along with Management Information System (MIS) reports related to finance, which are not supported. Standard reports are absent, and the only available option is an Excel add-in, a limited utility for extracting information to process data externally. However, this process poses challenges regarding data variety and manipulation risks when exporting to external systems or manipulating data within Excel. Consequently, this system lacks the necessary assurance for auditors due to the potential for human intervention and alterations in the generated reports. Two critical areas demand significant improvement. Firstly, integration with external systems, especially banking systems and different bank portals, is lacking. The absence of an interface with banks makes all payment processing tasks manual. Everything requires manual handling outside the system, whether it's payments to vendors or from customers. Secondly, the finance section lacks reporting capabilities. There's a pressing need for enhancement in integrating with external systems like banking platforms and improving reporting functionalities.

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Infor CloudSuite mindshare

Product category:

As of July 2025, the mindshare of Infor CloudSuite in the ERP category stands at 1.9%, up from 1.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerResearch reports based on Infor CloudSuite reviews

Type	Title	Date
Category	ERP	Jul 20, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 20, 2025	Download
Comparison	Infor CloudSuite vs SAP S/4HANA	Jul 20, 2025	Download
Comparison	Infor CloudSuite vs SAP ERP	Jul 20, 2025	Download
Comparison	Infor CloudSuite vs Microsoft Dynamics 365 Business Central	Jul 20, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	18.7%	86%	105 interviews Add to research
SAP S/4HANA	4.2	10.6%	96%	123 interviews Add to research

Valuable Features

Infor CloudSuite's most valuable features include advanced production planning and scheduling capabilities, a superior user interface, and usability. Its cloud-based nature simplifies processes, offering flexibility in manufacturing and finance, comprehensive analytics, automation tools, and integration with third-party applications. It enhances transparency in sales, efficient wave management, quick data access, and impressive load times. The functional manufacturing capability and easy maintenance, along with impactful industry-specific features, greatly improve operational efficiency.

"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."
"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."
"The stability of the solution is perfect. I rate it a ten out of ten."

Room for Improvement

Infor CloudSuite users highlight challenges with documentation, IoT integration, and reporting features. Improved support and distribution capabilities are needed. Pricing complexity poses challenges in some regions. Enhancements in absence management and auto-enrollment are necessary. There is demand for more streamlined planning, process clarity, and marketing automation. Integration with banking systems requires attention. Customization resources are insufficient in certain regions. Improved service features and third-party tool integration are also sought.

"The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations."
"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."
"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."

ROI

Infor CloudSuite allowed a company to delay a $7 million plant expansion by optimizing throughput at the current facility. It led to increased productivity and positive customer feedback following implementation. Users found it compatible with their business needs and easy to operate. They considered it a good investment, rating it eight out of ten.

Pricing

Infor CloudSuite's pricing is not standardized, often exceeding initial budgets but considered worth the investment due to its comprehensive features. While more affordable than SAP for cloud solutions, on-premise and SaaS licenses are annual. Cost-effectiveness varies, with significant discounts available for larger user numbers. Initial setup can range from $80,000 to $150,000, depending on modules like ION and WMS. CloudSuite targets medium to large enterprises, with smaller firms often finding it costly.

"I feel it is not very cheap, very economical but also not very expensive."
"For on-premise installations, the licensing is yearly."
"The product is expensive. I rate the pricing a five out of ten."

Popular Use Cases

Infor CloudSuite is primarily utilized by manufacturers and industries for ERP solutions, aiding in bookkeeping, warehousing, financial production, and customer relationship management. It caters to sectors like chemical, industrial engineering, retail, aviation, automotive, and logistics. With functionality tailored for manufacturing, it excels in serving small and medium-sized businesses and supports intercompany operations. Its applicability extends to supply chain management and discrete manufacturing across various industries.

Service and Support

Infor CloudSuite’s customer service is inconsistent. While reseller partners receive praise for handling issues effectively, Infor’s support varies. Extreme Support offers a robust ticketing system, yet response complexity impacts satisfaction, especially with customization concerns. Regional offices face challenges with intricate needs, leading to frustration. Some regions report improved support, rating it seven to eight out of ten. Guidance in issue resolution requires enhancement, and there’s a need for clearer instructions in managing customizations and extensions.

Deployment

Infor CloudSuite's initial setup is mostly straightforward, especially with vendor assistance. Installation ranges from a day to several months, depending on company size and customization needs. Users find the setup user-friendly and customizable, with pre-configured data and parameters facilitating the process. The deployment involves phases like inception, elaboration, and optimization. Although some find it challenging, proper preparation simplifies installation. Role-based implementation accelerators enhance ease for users performing specific tasks.

Scalability

Infor CloudSuite's scalability is highly regarded. Users find it adaptable across various organizational needs, supporting growth without issues. It handles both small and medium-sized businesses, supporting numerous users and facilitating international data management. Regular updates maintain system relevance, offering seamless integration capabilities. While some suggest room for hardware improvement, the positive aspects, including additions and global deployment, showcase its effectiveness in managing evolving business requirements efficiently.

Stability

Infor CloudSuite stability is highly rated, scoring between seven and ten by users. It is largely stable, with uptimes reported at 99.99%. Stability is linked to proper internet connections and correct processes. Challenges may arise due to customizations, especially during cloud migrations. Regular patches and testing environments help maintain performance. Users report minimal issues and praise Infor CloudSuite for consistent enhancements and support, emphasizing user responsibility for stable operations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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