Gusto's interface is intuitive and user-friendly. Users appreciate its reliable customer service, payroll features, tax filing, and benefits handling. Gusto Cash allows employees to access wage advances discreetly, while also offering a unique option for charitable donations and employer matching. Users value the use of forms, particularly the new hire state-specific forms, which enhance onboarding efficiency. Gusto's comprehensive feature set stands out, making payroll tasks simpler and more efficient compared to alternatives like ADP.
- "We used QuickBooks before Gusto; we switched because Gusto is much easier, and it also is used for payroll as an HR IT solution with multiple uses."
- "I think the most value I have gotten from Gusto has been the interface, as it's very simple to use and it's very easy to understand."
- "Gusto is a really good payroll solution for small businesses."
Users suggest enhancing Gusto's offerings, especially for growing companies. Improvements are needed in e-signature functionality, integration, and document editing. Syncing issues with QuickBooks arise from deductions being categorized only as liabilities. Users express a desire for clearer communication about health benefits and additional HR benefits in lower plans. Gusto is encouraged to improve customer support responsiveness as inaccuracies are reported.
- "Their enrollment e-signature, enrollment forms, and other documents need a lot of work."
- "The integration is not so good."
- "My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past."
