Gusto OverviewUNIXBusinessApplication

Gusto is the #12 ranked solution in top Benefits Administration tools. PeerSpot users give Gusto an average rating of 8.0 out of 10. Gusto is most commonly compared to Namely: Gusto vs Namely.
Buyer's Guide

Download the Benefits Administration Buyer's Guide including reviews and more. Updated: November 2022

What is Gusto?

Gusto provides payroll, benefits and HR to modern companies, by handling payments to employees and contractors and also electronically handling the paperwork necessary to help companies comply with tax, labor, and immigration laws.

Gusto was previously known as ZenPayroll.

Gusto Customers

Farmgirl Flowers, Bevel, Pooch Pals, ALL MAVEN

Gusto Video

Gusto Reviews

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Junior DevOps Engineer at a tech services company with 11-50 employees
Real User
Easy to use, works well, and has multiple uses
Pros and Cons
  • "I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
  • "Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."

What is most valuable?

I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well.

What needs improvement?

Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form.

For how long have I used the solution?

We've been using Gusto for close to three years.

What do I think about the stability of the solution?

The software is good. We didn't have any issues.

Buyer's Guide
Benefits Administration
November 2022
Find out what your peers are saying about Gusto, Namely, SilkRoad and others in Benefits Administration. Updated: November 2022.
656,474 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Its scalability is good. We haven't faced any issues so far.

How are customer service and support?

I have used their technical support. I would rate them a three out of five.

Which solution did I use previously and why did I switch?

We used QuickBooks before Gusto. We switched because Gusto is much easier, and it also is used for payroll. It's used as an HR IT solution. So, it has multiple uses.

What other advice do I have?

I would rate it an eight out of ten. The product is good, but they need to work on a few things, specifically the document section and e-signature formatting.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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