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Gusto vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gusto
Ranking in Benefits Administration
19th
Ranking in Talent Management
36th
Average Rating
7.0
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SAP HCM
Ranking in Benefits Administration
4th
Ranking in Talent Management
3rd
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
57
Ranking in other categories
Cloud HCM (3rd)
 

Mindshare comparison

As of June 2025, in the Benefits Administration category, the mindshare of Gusto is 0.9%, up from 0.8% compared to the previous year. The mindshare of SAP HCM is 11.3%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration
 

Featured Reviews

Mimi Evans - PeerSpot reviewer
Simple to use solution that offers a lot; gives employees the option to get cash advances
I think it's great that it syncs with QuickBooks Online and any payroll software that syncs with QuickBooks Online is great. My issue with their syncing was that every single account for a deduction went to a liability account, but not a lot of businesses run that way. As of September, they did not have the ability for me to put an employee's deduction for benefits in anything but a liability account; which made it not difficult, but added a manual step to the syncing of the entering of our payroll between Gusto and QuickBooks Online. I would also like for the tech support to be more responsive. Gusto also advertises their health benefits, but they don't do a good job of explaining why it's a better option to go through them. I think there's more communication that could be done on that. I also think that there are some HR benefits that they could be offering to these lower plans, without having to go to the Premium Plan. I think that that's something that they should consider in the future.
Renelia Villanueva - PeerSpot reviewer
Efficient payroll processing with comprehensive attendance management
I am currently heading the payroll benefits and HRIS team here in Manila. We are using SAP HCM on-premises, and we implemented SuccessFactors focusing on Employee Central and GMPM SAP HCM has helped a lot due to the always changing government regulations pertaining to taxation, social security…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
"I appreciated the templates that they offered for new hires and onboarding."
"I like the talent, recruitment, and learning features the most."
"It's very suitable for large, multi-geography companies but also very suitable for medium companies with multi-geography operations."
"Payroll processing is my favorite HCM feature, and I like all the SuccessFactors talent modules also. SAP is making good progress on enhancements to the features in the SF modules."
"Technical support is excellent."
"HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources."
"We've found that the solution has the capability to scale."
"They have some interesting features in the learning space."
"When you maintain your data in SAP, you can generate any kind of HR report with one click."
 

Cons

"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
"Managing changes in applications can be challenging since it complicates testing and unit testing, resulting in longer testing phases. This time-consuming process often leaves little room for actual work."
"The product significantly improved our organization by automating many processes, which reduced paperwork and provided clearer, more accurate goals and competencies."
"It takes a long time to apply an update patch to the system."
"Its reporting feature could have customization options."
"SAP HCM needs to improve its UI."
"It would be nice if the solution migrated to S/4HANA."
"The breadth of functionality offered by SAP HCM comes at a cost."
"SAP HCM needs to be more customizable to fit unique organizational processes."
 

Pricing and Cost Advice

Information not available
"You pay per license. There not any costs in addition to the standard licensing fees."
"The cost of SAP HCM is high, the license should be reduced. SAP HCM has a lot of hidden costs."
"We purchase the product's yearly license."
"For implementation, SAP offers little support unless you buy SAP Safeguarding from SAP Consulting."
"In my view, this product is a waste of money for SMB because there are much better products available and licensing is an issue."
"Licensing fees are paid yearly."
"SAP is extremely expensive. The integration costs and customization costs are also a lot."
"The pricing depends upon the specific model and number of user accounts included in a bundle."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
12%
Manufacturing Company
8%
Financial Services Firm
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

ZenPayroll
SAP Human Capital Management
 

Overview

 

Sample Customers

Farmgirl Flowers, Bevel, Pooch Pals, ALL MAVEN
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about Gusto vs. SAP HCM and other solutions. Updated: June 2025.
857,162 professionals have used our research since 2012.