IT Central Station is now PeerSpot: Here's why

Freshservice Questions

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Feb 20 2022

Hi Everyone,

What do you like most about Freshservice?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Feb 20 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Feb 20 2022

Please share with the community what you think needs improvement with Freshservice.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Feb 20 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Feb 20 2022

If you were talking to someone whose organization is considering Freshservice, what would you say?

How would you rate it and why? Any other tips or advice?

Virgilio Belloni - PeerSpot reviewer
Virgilio Belloni
Manager with 501-1,000 employees

We are evaluating both Freshservice and ServiceDesk for a new project.

What is the main difference between the two?

Thanks for your help. I appreciate it!

Bhavani Prasad Paragi - PeerSpot reviewer
Bhavani Prasad ParagiAlthough both Freshservice and ManageEngine Servicedesk are established… more »
it_user1207800 - PeerSpot reviewer
it_user1207800You should keep in mind that Freshservice is an ITSM tool based on ITIL… more »
2 Answers
Help Desk Software Questions
Randy Olsen - PeerSpot reviewer
Randy Olsen
Coordinator of Information Technology at Mississippi Bend Area Education Agency
Hi community members, We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users). Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organizati...
Read More »
Rony_Sklar - PeerSpot reviewer
Rony_Sklar
PeerSpot (formerly IT Central Station)

Hi peers, 

Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions? 

Thanks!

Muzaffar  Abbas - PeerSpot reviewer
Muzaffar AbbasJIRA Due to its agility.
Syed Abu Owais Bin Nasar - PeerSpot reviewer
Syed Abu Owais Bin NasarI will recommend the BMC Helix Remedyforce ITSM solution. BMC Remedyforce based… more »
Ian MacFarlane - PeerSpot reviewer
Ian MacFarlaneAt the Enterprise level Ivanti, mid-tier SysAid, or SAManage.
10 Answers
Rony_Sklar - PeerSpot reviewer
Rony_Sklar
PeerSpot (formerly IT Central Station)

Which help desk software would you recommend for this purpose?

José Rios - PeerSpot reviewer
José RiosGreetings, first of all what makes a good ticket system? Responding to your… more »
Vadim Tomkevich - PeerSpot reviewer
Vadim TomkevichSetting up and running the IT help desk you most probably think about their… more »
Cheryl Sobkow - PeerSpot reviewer
Cheryl SobkowThe tool that you use should have the functions that are important to your… more »
7 Answers
Rony_Sklar - PeerSpot reviewer
Rony_Sklar
PeerSpot (formerly IT Central Station)

Hi community members,

What makes a good ticketing system? There are so many ticketing systems out there to choose from. What features should one look out for when choosing a ticketing system?

Thobile Moeketsi - PeerSpot reviewer
Thobile MoeketsiTicketing system must have multiple ways of logging a ticket (self-service… more »
Cheryl Sobkow - PeerSpot reviewer
Cheryl SobkowA sound ticketing system brings together via integration, those parts of your… more »
Ignacio Torres - PeerSpot reviewer
Ignacio TorresI would say it much depends on your type of business and needs. Regardless of… more »
9 Answers
it_user671175 - PeerSpot reviewer
PHP Web Developer at a tech services company with 11-50 employees

Does JIRA ticketing product cover all HIPAA Privacy and Security rule requirements?

it_user581931 - PeerSpot reviewer
Manager of IT Connectivity at a healthcare company with 51-200 employees
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into t...
Read More »
it_user482328 - PeerSpot reviewer
MIS Supervisor at a energy/utilities company with 1,001-5,000 employees

I am looking to replace our BMC Service Desk Express software. Have you replaced BMC Service Desk Express, and what did you replace it with?

it_user177792 - PeerSpot reviewer
it_user177792I would honestly look into Spiceworks. It is easy to install and migration is… more »
it_user327750 - PeerSpot reviewer
it_user327750We recently migrated from BMC Remedy Service Desk to Manage Engine's Service… more »
it_user106221 - PeerSpot reviewer
it_user106221SpiceWorks
27 Answers
Ariel Lindenfeld - PeerSpot reviewer
Ariel Lindenfeld
Sr. Director of Community
PeerSpot (formerly IT Central Station)

Let the community know what you think. Share your opinions now!

Linh - PeerSpot reviewer
LinhFriendly UI and ease of use. Rapid display all information on report , request… more »
Anuj Mishra - PeerSpot reviewer
Anuj MishraWhen you choose any help desk software, there are a lot of things that can… more »
18 Answers
it_user231321 - PeerSpot reviewer
Product Manager at a tech services company with 1,001-5,000 employees
I am looking for a compelling business case to migrate from TopDesk Service and Development Desk to JIRA Service Desk. The effort and tools to perform a migration need to be simple and cost/time effective.For the business case, I would like to study a customer case + a before and after rating.Can...
Read More »
it_user96999 - PeerSpot reviewer
IT Project Analyst at a non-profit with 51-200 employees
I have been tasked to take the lead in exploring alternatives to a client's (higher education organization) IT service management platform.Here are a few questions to get started: Which software are you using and how do you find the software? Is it easy to use and customizable? If so, how can we ...
Read More »