Freshservice Questions
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Feb 20 2022
Hi Everyone,
What do you like most about Freshservice?
Thanks for sharing your thoughts with the community!
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Feb 20 2022
Hi,
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Feb 20 2022
Please share with the community what you think needs improvement with Freshservice.
What are its weaknesses? What would you like to see changed in a future version?
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Feb 20 2022
How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
Thank you!
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Feb 20 2022
If you were talking to someone whose organization is considering Freshservice, what would you say?
How would you rate it and why? Any other tips or advice?
Virgilio Belloni
Manager with 501-1,000 employees
We are evaluating both Freshservice and ServiceDesk for a new project.
What is the main difference between the two?
Thanks for your help. I appreciate it!
Help Desk Software Questions
Randy Olsen
Coordinator of Information Technology at Mississippi Bend Area Education Agency
Hi community members,
We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).
Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organizati... Read More »
Rony_Sklar
PeerSpot (formerly IT Central Station)
Hi peers,
Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions?
Thanks!
Rony_Sklar
PeerSpot (formerly IT Central Station)
Which help desk software would you recommend for this purpose?
Rony_Sklar
PeerSpot (formerly IT Central Station)
Hi community members,
What makes a good ticketing system? There are so many ticketing systems out there to choose from. What features should one look out for when choosing a ticketing system?
PHP Web Developer at a tech services company with 11-50 employees
Does JIRA ticketing product cover all HIPAA Privacy and Security rule requirements?
Manager of IT Connectivity at a healthcare company with 51-200 employees
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest.
I've looked into t... Read More »
MIS Supervisor at a energy/utilities company with 1,001-5,000 employees
I am looking to replace our BMC Service Desk Express software. Have you replaced BMC Service Desk Express, and what did you replace it with?
Ariel Lindenfeld
Sr. Director of Community
PeerSpot (formerly IT Central Station)
Let the community know what you think. Share your opinions now!
Product Manager at a tech services company with 1,001-5,000 employees
I am looking for a compelling business case to migrate from TopDesk Service and Development Desk to JIRA Service Desk. The effort and tools to perform a migration need to be simple and cost/time effective.For the business case, I would like to study a customer case + a before and after rating.Can... Read More »
IT Project Analyst at a non-profit with 51-200 employees
I have been tasked to take the lead in exploring alternatives to a client's (higher education organization) IT service management platform.Here are a few questions to get started:
Which software are you using and how do you find the software? Is it easy to use and customizable? If so, how can we ... Read More »
Buyer's Guide
Download our free Freshservice Report and get advice and tips from experienced pros
sharing their opinions.
Updated: August 2022
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Buyer's Guide
Download our free Freshservice Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
- What is the biggest diffrence between Freshservice or ServiceDesk?
- Which Helpdesk software is best for replacing BMC Service Desk Express?
- When evaluating Help Desk Software, what aspect do you think is the most important to look for?
- Should I migrate from TopDesk to JIRA?
- What is your favorite Help Desk Software and why?
- HIPAA Compliance with JIRA
- What makes a good ticketing system?
- What are some tips for setting up and running an effective and efficient IT help desk?
- What is the best lightweight ticketing system with superior communication options for an educational organization?
- What should I be looking for in an IT service management platform?
