Broadcom Clarity vs Freshservice comparison

Clarity is the Project and Portfolio Management (PPM) solution created by Broadcom. The platform aims to help medium and large organizations to manage products and services. Clarity features scoreboards, financial analysis tools, and more.

The platform facilitates the delivery of projects and programs and can accelerate an organization’s digital transformation. It allows users to create initiatives, add budgets and projects with a few clicks, and assign and track teams. It shortens the time to make changes to projects to minutes instead of days.

Broadcom Clarity PPM features in-app collaboration and timesheets accessible via mobile devices. Users can access the platform via desktop or mobile. The platform can be deployed on premises or as a cloud-based service with a hosted or SasS delivery.

How does it work?

Clarity’s Strategic Portfolio Management enables planning and prioritizing of work to fit customer demands and business needs, managing the value stream from concept to cash.

Broadcom Clarity PPM Key Features

• Strategic roadmaps: Clarity’s multidimensional road maps effectively eliminate organizational fatigue. It includes useful features such as drag-and-drop capabilities. It also allows you to map risks and dependencies and track project progress.
  
  
• Project financials: Clarity integrates with Power BI and Tableau with business intelligence solutions. The platform uses Microsoft Excel charting and grouping functions to keep a familiar feel to project and financial reports. You can customize your projects according to investment types and fiscal periods.

• Collaboration features: Broadcom Clarity PPM provides a central view of each employee’s projects, schedule, and status. You can assign tasks to teams with pinning features without time-consuming filters.

• Resource management: Clarity enables you to filter available resources and investments to the department level. Doing this allows for managing labor and non-labor resources with ease.

Other features include:

• One-click charts
• Staffing and resource management
• To-do boards
• Investment hierarchies
• Business widgets

Broadcom Clarity PPM Benefits

• Quick setup: The platform is easy and fast to configure and deploy. It also includes migration services to help customers move to the cloud.
  
  
• Lower cost: The SaaS version is a user-based subscription service that eliminates the need for infrastructure investment.
  
  
• Constant updates: Updates are rolled automatically and included in the subscription to ensure the user always has the latest version.
  
  
• Strong security: The Clarity infrastructure constantly updates identity-centric intrusion detection services. It features data protection capabilities on desktops and mobiles, including protection against distributed denial-of-service (DDoS).
  
  
• Scalability: Its load-balanced environment enables users to scale up or down to match spikes in project-based activities. It also features pay-as-you-use.
  
  
• Integrations: Integrates with financial apps, executive dashboards, HR software, ERP systems, etc.
  
  
• Configurability: You can adapt Clarity PPM to your organization’s requirements.
  
  
• Reporting and business intelligence: Clarity’s features include a built-in data warehouse and BI platform.
  
  
• User-friendly: It features an intuitive user interface and interactive communication options.
  
  
• Project management options: You can manage your project with Agile, classic, or hybrid methods inside Clarity PPM.

Broadcom Clarity PPM Use Cases

Organizations use Clarity PPM for a variety of use cases:

• Time management
• Product management
• Resource management
• Financial management
• Project portfolio management
• Reporting services
• Project management
• Ticket and change management
• IT service desks
• Financial services

Reviews from Real Users

"Broadcom Clarity PPM is a high-value product that helps users become productive. It's a very stable, scalable, and fast platform, even from a self management perspective," says Mohammad J., Senior Clarity PPM Technical Consultant at Al Rajhi Bank.

A Director of Operations at a tech services company adds that "It's very good out of the box, without configurations required."

Sergio C., Service Delivery Manager at Syntech, says, "The most valuable feature is the portfolio functionality because we have the ability to work with different scenarios and many kinds of financial management. We can integrate with ERP, and with other solutions from third-party vendors. The financial model in Broadcom Clarity PPM, it's the most valuable aspect."

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

• ITIL-aligned processes
• Intelligent AI/ML capabilities
• Advanced CSAT
• Extensible platform
• Self-service portal
• Smart automations
• Service catalog
• Effective monitoring and alerting
• Out-of-box analytics
• Mobile app
• Marketplace apps
  

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

• Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

• Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

• Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

• Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

• Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

• Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."