We performed a comparison between Broadcom Clarity and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This product is good for resource management and project management. I have managed detailed schedules with great success."
"The reporting tools are superior to what was there before, which was someone crunching through an Excel spreadsheet. I've been able to do status reports through the projects, which has given visibility to my manager, and that's an improvement."
"The ability to have all of the data in one place from risks and issues to resource capacity and actual utilization."
"I appreciate the report that shows how utilized a person is set to be within the coming months. I use that feature a good bit."
"The dynamism of the application where you can modify it to fit your needs is valuable. For example, you can create fields, metrics, and measures on the fly. You don't have to be limited to what the out-of-the-box format would be. It allows you to generate fields, metrics, and reports off of that with relative ease."
"With the new UI, CA is heading in the right direction, and fast. They're adding features, I would say major features, two times a year, which is fast. They're adding features, I would say major features, two times a year, which is fast."
"The new UI makes it easier for people to go in there and know what to do. To train people, it's faster, more intuitive."
"There were probably about five or six metrics that we used. As a result, the groups that I supported were consistently ranked at the absolute top of the organization, as we were leveraging these built-in tools for tracking."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"Depending on the size of your organization, is pretty standard and useful."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"I would like to be able to do time submission and time approvals on mobile rather than have to go in the system."
"It would be good for them to work on the user interface to make it more interactive."
"Could be using more updated technologies."
"As far as a tool that communicates with resources, with individuals - what they're supposed to do next or what action items came out of what meeting - it's not really used that way. Probably I could envision a way that it would be used that way. Until it's as easy as sending an email, it probably won't be utilized by the resources in that manner."
"When you are going to a more collaborative based approach, PPM does not support that."
"The Work Breakdown Structure in the Tasks: I should be able to drag and drop to a level three instead of just stuck at level two."
"Clarity PPM would be improved by developing better support for the Agile framework."
"Their online documentation is okay. It is not great. It is hard to get to some of the answers to the things that we may be running into, such as use cases that we are trying to fix. So, frequently we have to put in tickets."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"The chat portal is not that great."
"A chat bot needs to be added to the portal."
"Freshservice could improve the delegation and workflow management features."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"Freshservice could improve the integration with Microsoft Outlook."
Broadcom Clarity is ranked 6th in Project Management Software with 136 reviews while Freshservice is ranked 10th in Project Management Software with 29 reviews. Broadcom Clarity is rated 8.0, while Freshservice is rated 8.0. The top reviewer of Broadcom Clarity writes "A dynamic solution with a lot of great out-of-the-box calculations, but integration with reporting utilities is a bit painful". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Broadcom Clarity is most compared with Microsoft Project, Jira, Planview Portfolios, ServiceNow Strategic Portfolio Management and Smartsheet, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our Broadcom Clarity vs. Freshservice report.
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