IFS Cloud Platform and Freshservice both compete in enterprise-level software, focusing on ERP and IT service management respectively. IFS is better suited for complex pricing models and specific industry needs, while Freshservice shines in quick deployments and intuitive management.
Features: IFS Cloud Platform offers a dynamic pricing model ideal for competitive environments, robust warehouse functionality supporting multiple businesses, and seamless integration with third-party software through an open architecture. Freshservice excels in incident management, provides clear asset tracking with effective contract management, and offers a user-friendly interface for easy deployment.
Room for Improvement: IFS Cloud Platform could enhance its user interface flexibility, transaction processing, and mobile compatibility. Faster reporting is also desired. Freshservice requires better workflow customization, comprehensive project management tools, and improved integration beyond Windows systems.
Ease of Deployment and Customer Service: IFS Cloud Platform supports hybrid and on-premises deployment options with available but slower customer support. Freshservice, mainly deployed via public cloud, is noted for its responsive customer service and simple interface though technical support could be improved.
Pricing and ROI: IFS Cloud Platform is a long-term investment suited for larger enterprises compared to SAP and Oracle, due to higher initial costs. Freshservice offers flexible pricing plans that increase with advanced features, appealing to smaller budgets and providing quicker ROI for SMEs.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
Freshservice is easy to use for scalability.
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There's limited experience with the CMDB or asset management features.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
There are fewer fields on the user screen compared to other products.
| Product | Market Share (%) |
|---|---|
| Freshservice | 4.2% |
| IFS Cloud Platform | 1.8% |
| Other | 94.0% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 9 |
| Large Enterprise | 10 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.
IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.
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