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Buyer's Guide
Managed Detection and Response (MDR)
June 2022
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Director of Information Security at a computer software company with 201-500 employees
Real User
Top 10
Good AI and a strong shared knowledge base, but lacks scanning capabilities
Pros and Cons
  • "The AI and the group knowledge base that they get from having multiple clients in the cloud is very useful to us."
  • "The logging features aren't robust and the information isn't kept long enough."

What is our primary use case?

We primarily use the solution for endpoint security. It is a very important aspect of security for us as the threat landscape is growing. There constantly needs to be better monitors of the activity on the endpoints and windows server. That's the main driver behind using this solution.

What is most valuable?

The AI and the group knowledge base that they get from having multiple clients in the cloud is very useful to us. It helps keep us safe from attacks as it allows them to apply a broader knowledge base to our protection for our company.

What needs improvement?

The solution doesn't actually scan desktops. They prevent execution and they do a very, very, very good job at that. However, if there is malware, et cetera, on an endpoint, there's not a scan feature to simply remove it. You have to go in and clean the registry and do the other stuff yourself. It would be ideal if there was some sort of scanning functionality built-in.

The logging features aren't robust and the information isn't kept long enough. The active logs are only retained for seven days. It would be better if it was available for, let's say, 30 days. If we were going to do any forensics, we would have the time to execute them.

For how long have I used the solution?

We have been using the solution for about two years at this point. We plan to use it at least until the end of this year. It hasn't been very long.

Which other solutions did I evaluate?

We have looked at Carbon Black previously, as well as Cybereason. We were looking for alternatives to Crowdstrike, however, we decided we would keep this solution until the end of the year.

The reason we didn't switch yet is mostly due to time constraints. We had to renew or implement a new solution and it wasn't going to happen in the timeframe we were looking at. Therefore, we had to put it off. 

The Carbon Black is not as advanced as CrowdStrike. Also, Cybereason lags too far behind on Mac OS upgrades. We wouldn't have been able to roll out Cybereason, even though it looks like a very good product, as it didn't support Big Sur and wouldn't for another five or six months, which meant we would have machines that wouldn't be covered

What other advice do I have?

We are a customer and an end-user of the product. We don't have a business relationship of any kind with Crowdstrike.

The solution is deployed from the cloud. We put it on our endpoints, however, the core application is in CrowdStrike's cloud. It's a cloud app.

Overall, I would rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead - Recruiting at a tech services company with 10,001+ employees
Real User
Top 10
Reasonable price, scalable, useful for Malops detections, and helpful for layered defense
Pros and Cons
  • "It has a lot of things for Malops detections."
  • "Their support needs improvement. We have to chase the Customer Success Manager a lot to get things done. It should have more features in terms of portability. It should be more scalable on other endpoints such as mobile devices and BYOD."

What is our primary use case?

Basically, we are looking for endpoint protection. We have two products in place: Cybereason and Cylance. We are using both for the layered defense approach.

How has it helped my organization?

It helps us in layered defense. If one of the other products does not capture what we require, it comes up in Cylance and vice versa. It helps in the security posture of the organization.

What is most valuable?

It has a lot of things for Malops detections.

What needs improvement?

Their support needs improvement. We have to chase the Customer Success Manager a lot to get things done.

It should have more features in terms of portability. It should be more scalable on other endpoints such as mobile devices and BYOD.

For how long have I used the solution?

I have been using this solution for more than a year.

What do I think about the stability of the solution?

It is stable. During patch updates, there are some issues with which we are currently dealing.

What do I think about the scalability of the solution?

It is scalable. For a growing organization, it is good.

It is deployed across the organization. In terms of our plans to increase its usage, it depends upon whether the head of the organization wants to proceed with the product based on their support services.

How are customer service and technical support?

We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to chase them a lot. This is where there is room for improvement. They should be proactively serving their customers.

We had some batch update issues, and we're still working on them. We are almost there, but it took a couple of email exchanges in order to achieve it.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable, but there are other products that are cheaper than this.

What other advice do I have?

I would rate CylanceGUARD an eight out of ten. It is a good product with good reviews, but there is room for improvement. For a product to have an edge on the market, customer support should be proactive.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Managed Detection and Response (MDR)
June 2022
Get our free report covering CrowdStrike, ConnectWise, and other competitors of Cybereason Managed Detection & Response. Updated: June 2022.
611,060 professionals have used our research since 2012.