Cybereason Managed Detection & Response Reviews

• "Price-wise, Cybereason Managed Detection & Response is effective for larger companies, but if you have a small company with less than 1,000 employees, then it gets expensive."

Companies utilize Cybereason Managed Detection & Response for incident response, client support, and environmental monitoring. As a Managed Service Provider, they implement NGAV and EDR, reselling these independently or alongside Cybereason for those seeking cost-effective, 24/7 service. Threat detection, alert configuration, and scenario-based monitoring are key features. Organizations collaborate with Cybereason to enhance threat detection, response capabilities, and ensure robust protection against malware, unwanted programs, and suspicious activities.

Cybereason Managed Detection & Response provides efficient customer service and support, often rated around eight to nine out of ten. Their technical account managers are appreciated for timely feedback and quick responses to inquiries. Customers find tech support helpful, usually addressing concerns promptly, although occasional follow-ups are necessary to get responses. Generally, clients are satisfied with the assistance they receive, with no major issues encountered.

Users found Cybereason Managed Detection & Response's initial setup straightforward, with excellent documentation and assistance from the onboarding team. Deployment is generally on cloud platforms, such as AWS or Azure. Users noted a rapid setup process for Cybereason IR, while managed server deployments take longer. Setup involves configuring settings, control screens, and rolling out sensors, which users described as easy. Standardizing devices was necessary but manageable, with minor operating system errors occasionally occurring.

Cybereason Managed Detection & Response is generally well-regarded for its stability, with users experiencing minimal downtime. Many have successfully used it to combat high-level threats and ransomware. While some stability concerns arise from integration with other security tools, these are not directly linked to Cybereason itself. Users tend to rate its stability highly, often around eight or nine out of ten, attributing any minor issues primarily to interoperability with additional tools.