Arctic Wolf Managed Detection and Response Reviews

My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats, documentation, and security posture.

I typically use Arctic Wolf Managed Detection and Response for spotting cybersecurity anomalies or threats by looking at Azure, specifically Microsoft Azure sign-ins from outside of the country. It alerts us any time that anomaly occurs so we can follow up and make sure it was one of our users.

The best features Arctic Wolf Managed Detection and Response offers are its time sensitivity. It alerts us right away if an anomaly occurs.

The time sensitivity helps our team by making our response faster in case it's an actual attack, which luckily hasn't happened yet. Speed is definitely one of the best features of Arctic Wolf Managed Detection and Response.

The documentation is really good with Arctic Wolf Managed Detection and Response, making filling out our NIST and incident response really easy.

Arctic Wolf Managed Detection and Response has positively impacted my organization as it's an added layer of security, which has been really good. It also helped us stay up to date with our security posture so we can work better with investors who require certain paperwork or security postures.

Arctic Wolf Managed Detection and Response has helped with investor requirements by assisting us with incident response paperwork, providing a score for NIST 2.0 framework rating, and allowing us to easily fill out documentation for bigger investors like Merrill Lynch so we can continue to work with them.

I have been using Arctic Wolf Managed Detection and Response for about a year.

Arctic Wolf Managed Detection and Response is stable.

The scalability of Arctic Wolf Managed Detection and Response is great, and we have no issues with that.

The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast.

I would rate the customer support a 10.

Positive

We previously used SentinelOne, but it wasn't the full security operations center that Arctic Wolf Managed Detection and Response has.

I have seen a return on investment just through the ability to work with bigger and larger investors in my company.

Arctic Wolf Managed Detection and Response helped secure our investor relationships, specifically with Merrill Lynch, which required us to document our security posture, and Arctic Wolf Managed Detection and Response made it really easy for that. They also required us to use a security operations center, which Arctic Wolf Managed Detection and Response provided.

My experience with pricing, setup cost, and licensing was very good.

It was a good experience because of the transparent pricing, which was very reasonable based on some of the other services that we looked at.

Before choosing Arctic Wolf Managed Detection and Response, we evaluated other options including Comcast, Masondry, Fortinet, and Checkpoint.

My advice for others looking into using Arctic Wolf Managed Detection and Response would be to get involved hands-on and get the whole IT team involved in Arctic Wolf Managed Detection and Response deployment from the beginning.

I found this interview very good and I don't think anything needs to change for the future. I would rate this review a 10.

My main use case for Arctic Wolf Managed Detection and Response is as an EDR solution. I use Arctic Wolf Managed Detection and Response on my EC2 instances.

The best features Arctic Wolf Managed Detection and Response offers include a really good console that makes it easy to spot many issues.

The console helps my team day-to-day by speeding up investigations. It is very easy to navigate through and find out why certain traces are happening.

Arctic Wolf Managed Detection and Response has positively impacted my organization by making us feel much safer in terms of security. When any issues arise, I know that I have something as an EDR tool to rely on. It also helps us with security questionnaires by making it easier for my team to answer common questions about what I use for EDR solutions and what I use for my CSPM module.

I do not see any point of criticism so far regarding Arctic Wolf Managed Detection and Response. The three points off are due to the menu being hard to use when trying to get to specific locations.

I have been using Arctic Wolf Managed Detection and Response for eight months.

Arctic Wolf Managed Detection and Response is very stable.

I have not come across scalability issues yet, but so far it seems to be good even with 190 servers.

The customer support for Arctic Wolf Managed Detection and Response is very good. They have been very quick and respond within six to eight hours.

Positive

This is the first time I have onboarded an EDR solution.

I had no issues with pricing, setup cost, or licensing. Everything was smooth, and the salesmen were really easy to work with.

I have seen a return on investment, definitely saving about 20% of time in triaging security incidents, which has led to much less panic. I have also saved money in terms of the cost of security incident payouts.

I had no issues with pricing, setup cost, or licensing. Everything was smooth, and the salesmen were really easy to work with.

Before choosing Arctic Wolf Managed Detection and Response, I evaluated one other option: CrowdStrike.

My advice to others looking into using Arctic Wolf Managed Detection and Response is to definitely go for it, as it is a good solution, especially if you do not have an EDR solution in place yet. I would rate this product a 7 out of 10.

My main use case for Arctic Wolf Managed Detection and Response is a 24/7 managed SOC. The native platform provided managed detection and response, along with log and telemetry ingestion capabilities, but my primary focus was on the SOC 24/7 operations.

Arctic Wolf Managed Detection and Response has impacted my organization positively by helping remove stress and saving time for my team. The whole visibility of the network and the threat intelligence has been valuable. Having a human analyst is probably one of the biggest benefits, as there is somebody present that I can actually communicate with. The fact that it combines all of these things together is one of the major benefits overall.

I think the Concierge Security Team is very good. Having a named team is great, and it was an extension of the internal team. Additionally, one of the biggest benefits is the reduction in noise, so I am not being drowned in alerts. I get validated incidents that need my attention. The onboarding is really good as well. It is pretty structured, easy to understand, and guided in terms of working through the data sources, integrations, and baselining. I think it is a very good product and a mature SOC. In terms of return on investment, the way to look at it is that it replaces the need to hire a fully managed operations team, which could cost a lot in terms of salaries.

For a company that does not have the ability or time maturity to run their own SOC, the best features Arctic Wolf Managed Detection and Response offers are not just features, but network visibility, the Concierge Security Team, threat hunting, and incident response report support. Having that in place and the security of it helps with overall security confidence and posture for the company.

The Concierge team has helped my organization by having that team and security on hand. They only get in touch if something requires attention and do not contact me with every single alert. The benefit is validating those incidents and reducing the overwhelming amount of alerts and incidents that do not necessarily mean anything. A lot of companies are understaffed and unable to handle that amount of threats or false positives. Again, it is quite expensive to have to pay for a team of salaries for an operations team.

I have noticed specific outcomes or metrics from Arctic Wolf Managed Detection and Response. I manage false positives, have network visibility, and receive guidance during potentially real incidents. The incident response support is commendable, and I would identify those three areas as the most valuable.

I cannot think of anything regarding how Arctic Wolf Managed Detection and Response can be improved.

I have been using Arctic Wolf Managed Detection and Response for about two years.

Arctic Wolf Managed Detection and Response is stable.

Arctic Wolf Managed Detection and Response can handle anything from a small to medium enterprise to mid to large enterprise. I am not certain how that works in terms of pricing or if there is a higher tier based on the amount of staff on the network, but from what I understand and my research during that time, it absolutely does scale.

The customer support for Arctic Wolf Managed Detection and Response is very good, and I have no complaints.

I did not previously use a different solution before Arctic Wolf Managed Detection and Response.

My experience with Arctic Wolf Managed Detection and Response pricing, setup cost, and licensing is pretty good. The pricing was fair. The experience is good, and as I mentioned earlier, the onboarding was straightforward, and getting everything set up was guided through the integrations and tuning. It is not instant or at the flick of a switch, but once everything is dialed in, set up, and configured, it runs smoothly overall.

I have seen a return on investment with Arctic Wolf Managed Detection and Response. The benefit comes from the cost of the product compared to hiring a SOC team, which is enormous. Additionally, the time away from business as usual for an analyst to go through all the noisy alerts is very time-consuming, which translates to money. I do not have a metric for what that cost is, but it is there.

Before choosing Arctic Wolf Managed Detection and Response, I did not evaluate other options. I spoke to a few different vendors, but I did not go down the evaluation route. It was highly recommended to me by somebody whose opinion I trusted.

My advice to others looking into using Arctic Wolf Managed Detection and Response is that it is a very good product. In comparison to other products, it is broader across the environment. It has a low operational burden, and overall, it is a very good product. It can definitely help reduce the difficulty of hiring and managing a whole full security operations team. I would rate this product an 8.5 out of 10.

Arctic Wolf Managed Detection and Response is a very good product, typically for mid-market to enterprise organizations that do not have a mature SOC. Companies that are smaller do not necessarily need a managed SOC or do not want to build one. I think it is really good for teams that are understaffed but exposed to real threats, and it is a good affordable product.

I have been using Arctic Wolf Managed Detection and Response for a couple of years.

My main use case for Arctic Wolf Managed Detection and Response is to manage the network, see all the different factors, security concerns, access points, and be able to get all the different vectors that could be of attack and compare them to each other to see patterns and identify where there might be vulnerabilities.

A quick, specific example of how I have used Arctic Wolf Managed Detection and Response to identify or respond to a security issue is when we observed that several emails were coming from a certain individual going to several recipients—more than a normal human would do—and the emails appeared as though that email account had gotten compromised. In fact, it had been. We were able to quickly shut that down before the problem got worse.

The best features Arctic Wolf Managed Detection and Response offers include an overall report of your security vulnerability, where the weak points are, where the strong points are, and how you are doing, so you can see if your security settings are on track or if they are off.

I rely on those reports constantly, and I find that they need to work on their format as it seems more of a data dump. They need to use AI and probably other tools to be able to give a clear picture without just spelling out raw data in reports.

Arctic Wolf Managed Detection and Response has positively impacted my organization by giving us an overview of security without having to go to individual ports and do the correlation, as they do the correlation for you. Additionally, if it is in the middle of the night, they have automated authorization to shut things down if they notice something is happening at an inconvenient hour, which is a fantastic help to the company. I cannot think of any specific outcomes or metrics such as how much time my team has saved or any incidents that were prevented thanks to those automated responses, as security is improved, but it is sort of proving a negative.

The team felt that we were not happy with the speed and clarity of the alerts in that situation. It seemed to take too long, and there are other cases where it missed that sort of thing, so that was a bit of a letdown.

I do not have anything else to add about my main use case or how Arctic Wolf Managed Detection and Response fits into my workflow as it seems what happened was we had level one of security from Microsoft, and they recommended we go to level two of security, which means there is more data that Microsoft captures. However, we were thinking that Arctic Wolf Managed Detection and Response was capturing it without the elevated level, but Arctic Wolf Managed Detection and Response said that they recommended the elevated level, so it seemed a miscommunication.

I think Arctic Wolf Managed Detection and Response can be improved by utilizing tools such as AI and other tools to better formulate the data to not just be a data dump but to give better insights into what is going on.

I do not have anything more to add about the needed improvements.

I have been using Arctic Wolf Managed Detection and Response for a couple of years.

Arctic Wolf Managed Detection and Response is pretty stable.

The scalability of Arctic Wolf Managed Detection and Response is pretty good, though we have had some issues with the agents where they stopped working, and we had problems where endpoints would not update properly. In those cases, we were not getting proper data from those endpoints, so that has been one of the biggest concerns.

Customer support for Arctic Wolf Managed Detection and Response is pretty good, but you are talking to people on a lower end, and a lot of the questions we have are upper end, so it has to be escalated.

I did not previously use a different solution before Arctic Wolf Managed Detection and Response, as we used diverse programs. However, Arctic Wolf Managed Detection and Response was supposed to be a catch-all to consolidate data and give us better metrics, though it has a lot of improvements needed.

I think the product needs to be improved and their service needs to be improved before I see a proper return on investment.

I was not in charge of the experience with pricing, setup cost, and licensing, as that was the CIO.

Before choosing Arctic Wolf Managed Detection and Response, I did not evaluate other options.

I would add that those are my thoughts regarding the features.

The advice I would give to others looking into using Arctic Wolf Managed Detection and Response is to make sure you have your own metrics and match them against what Arctic Wolf Managed Detection and Response is doing to see if it is an effective solution for what you are trying to do. I rate Arctic Wolf Managed Detection and Response a seven on a scale of one to ten because of security incidents falling through and their lack of properly formatting the data.

My main use case for Arctic Wolf Managed Detection and Response is protecting our overall IT infrastructure with a SOC and a guard dog for our house, so to speak, to protect all our IT assets at the edge.

A specific example of how I used Arctic Wolf Managed Detection and Response in practice is that I sold that service to a small to medium-sized company so that they could protect credit card and PCI for their customers, ensuring they were compliant on a SOC level and could meet insurance requirements.

At the time that I was selling this particular service, my main use case for Arctic Wolf Managed Detection and Response was that it was number one in the market, and while there have been other players that have come into the market, Arctic Wolf Managed Detection and Response was easy to implement, easy for my end client to understand, and was considered a good value.

The best features Arctic Wolf Managed Detection and Response offers are difficult to specify.

The features of Arctic Wolf Managed Detection and Response are correct, particularly that they use 24/7 response with generally three different agents to monitor your environment, ensuring the workload gets spread out while having someone monitoring your environment 24/7.

Arctic Wolf Managed Detection and Response has positively impacted my organization and my clients' organizations by becoming a standard to meet insurance requirements or overall protection environments within an IT infrastructure, leading to growing sales for the company as I see it becoming a standard within the industry very soon at almost all levels.

I think Arctic Wolf Managed Detection and Response can be improved by addressing the high turnover with employees at the company, which made it hard to find a point person within the company to move transactions forward.

I have been using Arctic Wolf Managed Detection and Response for two years at one of my previous roles, where I was a value-added reseller for Arctic Wolf Managed Detection and Response.

Arctic Wolf Managed Detection and Response is considered one of the leaders in the stability segment.

From my understanding, the scalability of Arctic Wolf Managed Detection and Response is almost unlimited.

I did not previously use a different solution; I was selling Arctic Wolf Managed Detection and Response.

Regarding return on investment, I find it to be a case-by-case situation depending on deployment with Arctic Wolf Managed Detection and Response.

My experience with pricing, setup cost, and licensing for Arctic Wolf Managed Detection and Response seemed to be fair market value for the service.

The specific outcomes I noticed from using Arctic Wolf Managed Detection and Response include that the end user responsible for the monitoring on the company's side was happy that all the reports got into one particular pane of glass.

I would advise others looking into using Arctic Wolf Managed Detection and Response that it should be worth considering when reviewing any budget or criteria for a SOC.

I would rate this product an 8 overall.

The main use case for Arctic Wolf Managed Detection and Response during those four years was receiving weekly reports of security scans. Arctic Wolf Managed Detection and Response would alert us to intrusion alerts from time to time.

When Arctic Wolf Managed Detection and Response would find malware on a particular location coming from us, it would alert us to that.

Arctic Wolf Managed Detection and Response has impacted my organization positively.

The best features Arctic Wolf Managed Detection and Response offered were that it sent regular alerts that it found and the reports.

Some of the alerts or reports were not very easy to understand, and it took time to go through those, which was sometimes a little frustrating.

Some of the reports from Arctic Wolf Managed Detection and Response were difficult to understand, and it would take time to go through the report to actually be able to comprehend all of the data.

As a Systems Administrator, I have been working for about eight to ten years. I am not currently using Arctic Wolf Managed Detection and Response, but we used it for about four years.

Arctic Wolf Managed Detection and Response is stable. We did not experience downtime or issues.

Arctic Wolf Managed Detection and Response was able to grow just fine with my organization.

We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I think, once a month to go over any issues; perhaps it was quarterly, I don't remember exactly, but we had regular meetings to go over any issues that we saw. Their support team was good.

The contract for our previous solution was expiring, so we switched to Arctic Wolf Managed Detection and Response.

The setup process for Arctic Wolf Managed Detection and Response was straightforward. They wanted to add some other tools like Sysmon, which I didn't want to use, but Arctic Wolf agent was fairly straightforward.

The pricing for Arctic Wolf Managed Detection and Response was comparable to other products, and it wasn't necessarily worse or better than other products.

We did evaluate other options before choosing Arctic Wolf Managed Detection and Response. I don't recall what those were, but there were several that we evaluated, and Arctic Wolf Managed Detection and Response was the one that we chose based on price, features, and overall meeting our needs.

Arctic Wolf Managed Detection and Response always seemed to be prompt with their findings if they found anything that was abnormal.

The way Arctic Wolf Managed Detection and Response does things holds it back from a perfect score. I don't think it's perfect, but it's pretty good.

Arctic Wolf Managed Detection and Response was on-premises at the time. We don't have Arctic Wolf Managed Detection and Response currently. We've moved off of their product because the contract expired.

Arctic Wolf Managed Detection and Response is a good product, and I would recommend it for any business. I would give Arctic Wolf Managed Detection and Response an eight out of ten.

My main use case for Arctic Wolf Managed Detection and Response involves conducting audits to manage the security posture at the customer. I injected Arctic Wolf tools into all of the devices at the network to see what vulnerabilities existed, and then, once I remediated those vulnerabilities based on the results that I saw in Arctic Wolf, I would do another scan with that tool and see that the posture was improved for reporting purposes.

There was a time when Arctic Wolf helped me identify a vulnerability by highlighting some weak ciphers enabled on some of our servers, so we disabled those ciphers and then did a rescan.

I have also used Arctic Wolf Managed Detection and Response not just for detection and response, but for email security awareness campaigns, which were really helpful in stopping that attack vector.

The best features Arctic Wolf Managed Detection and Response offers include providing an up-to-date view of the vulnerabilities that exist in the network.

Arctic Wolf Managed Detection and Response has positively impacted our organization by allowing us to have professional reports that we could present to auditors when they came, so that we could maintain the business with those customers.

The measurable improvements we noticed included automating the process of having all of those vulnerabilities presented to us consistently so that we could fix them, and having meetings.

Arctic Wolf Managed Detection and Response can be improved because the deployment was rather involved; the initial deployment was very lengthy, and there were many things to account for when we had to implement it initially, so making that process easier would be an improvement.

The ease of deployment is not completely there, and the administration on the dashboard is not extremely intuitive; it could be simpler for administration.

I used Arctic Wolf Detection and Response for about three years.

At one of my previous roles, we used Arctic Wolf Managed Detection and Response for about three years.

I advise others looking into using Arctic Wolf Managed Detection and Response to leverage Arctic Wolf support team for deployment because it can be involved, and to take advantage of the tutorials that team gives for administering the product for the exact features you need. Arctic Wolf Managed Detection and Response has many features, and it can get complicated, so you should narrow down exactly the use cases you have for it and focus on those during the onboarding trainings. I would rate this product an 8 out of 10.

My main use case for Arctic Wolf Managed Detection and Response at my law firm is that we use it as our main source of alerts and security features, relying on it for logs and other sensors, including physical sensors as well as connecting cloud centers and agents installed on all of our devices of our users.

The best features Arctic Wolf Managed Detection and Response offers include the Concierge Security Team, which is really helpful because they are knowledgeable and aware of our environment, and they are also very much readily available, making it a dependable tool.

My experience with the Concierge Security Team is that they are really reliable and knowledgeable, acting as an arm of our organization, unlike talking to another vendor who has no idea about our environment; they truly partner well and integrate with our systems.

Arctic Wolf Managed Detection and Response has positively impacted my organization by catching many issues, eliminating risks, and preventing compromises; overall, it has been a great security feature.

I do not think of any improvements that come to mind for Arctic Wolf Managed Detection and Response at the moment.

I have been using Arctic Wolf Managed Detection and Response for nine months.

Arctic Wolf Managed Detection and Response is stable.

The scalability of Arctic Wolf Managed Detection and Response is great.

Customer support for Arctic Wolf Managed Detection and Response is great.

Over the years, I have used different solutions and different vendors, but Arctic Wolf Managed Detection and Response is definitely the most secure and full force tool that I have found.

I cannot speak to specific return on investment metrics, but I can say that Arctic Wolf Managed Detection and Response has definitely been a helpful tool.

I did not evaluate other options before choosing Arctic Wolf Managed Detection and Response because that choice was made before I started at Barger Montag, but I have seen others since then.

My advice for others looking into using Arctic Wolf Managed Detection and Response is to make sure that they look into it and investigate all the tools that are available in it, ensuring they utilize everything to the best benefit. I would rate this solution a 9 out of 10.

One of the things it excels at is flagging vulnerabilities. It scans assets, evaluates the vulnerabilities, and assesses risk scores, focusing on high-risk areas. 

It helps to maintain compliance within thirty, sixty, and ninety days as well as, informs us when an asset is out of compliance and the number of days is has been out of compliance. We have agents installed that constantly report back to us from all our data centers. For instance, Log4j and the IBM vulnerability are some issues we've were able to quickly mitigate. 

Their asset scanning features are a game changer.  The entire solution, especially their advanced threat protection recently released, are very effective in helping to mitigate corporate risks. The concierge team is excellent.  The Arctic Wolf agents, which are constantly performing scans help to produce almost real-time reporting.

Threat detection is remarkable. Security is everyone's responsibility and Arctic Wolf does an excellent job ensuring the company is trained, sending out timely videos about industry happenings. Their educational materials are invaluable. The content they release is timely, and employee engagement is notably high.

The threat intelligence feature is expected to be a significant advantage. However, a section for software inventory and real-time comparison with current CVEs would be beneficial. 

One can review an inventory of assets being scanned, including a software inventory along with CVE updates based on a company's software subscriptions, would be a game changer.

We have been using Arctic Wolf for a couple of years now.

I would give customer service a ten out of ten.

Positive

The initial setup was somewhat complex, once you set up your scanners and deploy the agents, there is mostly like additional configuration required. Labeling assets and identifying whether they are in production, test, or development is necessary, along with manual inputs. During onboarding, asset labeling tagging is crucial to avoid unknowns. We collaborated extensively with Arctic Wolf on configurations, many of which are integrated into recent product releases and updates to their dashboard.  In the beginning we had ongoing meetings with the concierge team until we moved to a more scheduled cadence.

The services provided by Arctic Wolf are comprehensive. Their training materials and videos benefit the organization as a whole. While similar training is available from other companies, Arctic Wolf's offerings are timely and effective. Employee engagement is high, with a 96% viewing and participation rate for their training materials. The company has achieved strong cultural buy-in.

We have discussed their use of AI in learning modules; however, it is not yet heavily integrated into their decision-making processes. While AI may exist in the product to some extent, it does not perform the role of a security engineer.

I highly recommend Arctic Wolf as they excel in ensuring the company is well-trained and updated on industry developments. 

Overall, I rate them nine out of ten. Their security threat intelligence and timely security bulletins are excellent. They effectively promote a security-conscious culture, raising the bar for security and threat intelligence.

We have implemented ActiveWolf due to its more hands-off approach, suitable for our small IT team without dedicated security specialists.

The solution works well for our team as it offers a hands-off approach, which we need. The pricing is okay and comparable to other solutions. We value the hands-off approach as we don't have our own security team. We have monthly meetings with them, where they help us secure parts of our network, which is valuable to us.

The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software.

I've used the solution for just over a year.

There is not much downtime, however, they are sometimes a bit slow in responding with more information when an issue is flagged.

They are quite responsive overall. We have monthly meetings where they help us with network security. However, their response can be slow when we ask for more information.

Positive

It took us about three to four weeks to bring it live as we had to ship the sensors to different sites. It probably took a month to be fully up to speed, but that was fine because we needed to onboard it anyway.

The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options. We value the ease of use and hands-off approach.

We looked at the Microsoft service and another solution, however, I can't remember the name of the latter.

I rate the overall solution nine out of ten.