Arctic Wolf Managed Detection and Response Reviews

Name: Arctic Wolf Managed Detection and Response
Brand: Arctic Wolf Networks
Rating: 5 (11 reviews)

Vendor: Arctic Wolf Networks

4.7 out of 5

11 reviews

310 followers

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Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.

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Buyer's Guide

Arctic Wolf Managed Detection and Response

September 2023

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Helped 734,678 peers since 2012

Featured reviews

Aaron Bock

Managing Partner at Opkalla

Jun 17, 2022

How has it helped my organization I've had a lot of customers use Arctic Wolf AWN CyberSOC and love it. With Arctic Wolf AWN CyberSOC, they can save, in a lot of cases, hundreds of thousands of dollars by not hiring a security team. What is most valuable? What's valuable about Arctic Wolf…

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Patti Henderson

IT Director at a legal firm with 51-200 employees

Feb 23, 2023

The service is fabulous. AWN is one vendor I don't mind having to call. It doesn't matter what urgency you put on the ticket - all I have entered have always received fast replies. Also, this solution offers huge peace of mind. I know I can pick up the phone and get a live person and not be trapped in a looping call tree. In the future, I would like to see a summary report. One of my bosses is on the distribution, and I spend time every Monday explaining what the reports mean. Graphs are nice visuals and would help communicate what's happening more effectively.

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Todd Lienke

Vice President of Technology at Hallmark Building Supplies, Inc.

Mar 22, 2023

In the security industry, there is always room for improvement, and Arctic Wolf ensures that we are continuously updated on areas that require improvement. They keep us informed about the latest security developments and suggest ways to enhance our security posture. It's challenging to identify areas where they could improve as they already do an excellent job of staying up to date with the latest security trends. However, the security landscape is constantly evolving, requiring significant energy and effort to keep pace with. I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure.

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Pricing

"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."
"I find their pricing to be reasonable and competitive."

Valuable Features

"Security protection is the best feature of this product."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."

Room For Improvement

"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"They could probably expand on their integration tools. They can integrate with more security tools."

Pricing

"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."
"I find their pricing to be reasonable and competitive."

Valuable Features

"Security protection is the best feature of this product."
"Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."

Room For Improvement

"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"They could probably expand on their integration tools. They can integrate with more security tools."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Arctic Wolf Managed Detection and Response Buyer's Guide for additional reliable information.

Learn more about Arctic Wolf Managed Detection and Response

Arctic Wolf Managed Detection and Response was previously known as Arctic Wolf AWN CyberSOC.

Arctic Wolf Managed Detection and Response is the #1 ranked solution in top SOC as a Service providers and #2 ranked solution in top Managed Detection and Response (MDR) tools. PeerSpot users give Arctic Wolf Managed Detection and Response an average rating of 9.4 out of 10. Arctic Wolf Managed Detection and Response is most commonly compared to CrowdStrike Falcon Complete: Arctic Wolf Managed Detection and Response vs CrowdStrike Falcon Complete. Arctic Wolf Managed Detection and Response is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.