Zapier and Zoho Creator compete in the integration and automation tools category. Zapier seems to have the upper hand due to its broader app support and enhanced automation capabilities.
Features:Zapier is known for its integration flexibility with over 7,000 apps and customization through webhook functions. It offers user-friendly automation without coding, and an extensive list of connectors is essential for non-technical staff. Zoho Creator provides app development flexibility via Deluge scripting and connects efficiently with Zoho and third-party applications, supporting low-code and no-code environments and enabling fast prototyping with advanced integrations.
Room for Improvement:Zapier users often seek better Google Sheets integration, reduced API limitations, and expanded app connectivity. Enhancements in error reporting and business logic creation are also desired. Zoho Creator needs an improved user interface, more form customization options, and better AI capabilities. Users request stronger support for complex app development, scalability, and data management.
Ease of Deployment and Customer Service:Zapier operates mainly on the public cloud, offering an easy setup with mixed reviews on support response time. It's criticized for occasional delays and lack of direct interaction. Zoho Creator, also favoring the public cloud with on-premises options, receives high support satisfaction ratings due to quick and helpful responses and a strong developer community.
Pricing and ROI:Zapier's pricing is considered high by some, but its integration capabilities justify the cost for those with significant automation needs, offering a substantial ROI. Zoho Creator is praised for its affordability, especially in the Indian market, providing flexible pricing plans for various business sizes and excellent value. Both solutions report positive ROI in automation efficiency, though Zapier's complexity and potential costs may deter smaller enterprises.
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
For instance, a company I worked with compared spending on Salesforce, which was 15 crore, to our expenses with Zoho Creator, which was only 2 crore annually.
I have seen a return on investment with Zoho Creator because we eliminated a point of sale software that was charging us 5 lakhs per year across all 26 malls.
Using Zoho Creator is affordable for my business as it helps save time.
Their technical support is good; they respond promptly and are very helpful.
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
The experience was positive with prompt responses from their team.
I would rate the technical support 10 out of 10 because they provide excellent assistance.
Delays arise once the support team must refer to backend processes or developers, highlighting the need for enhancement in their overall support system.
All documentation exists, detailing even the smallest elements; by reading through it properly, one can manage without additional support.
Zapier is suitable for small or simpler automation but not for complex ones.
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
Being browser-based allows me to drag and drop components immediately, deploying in seconds on a live application.
We are continuing to build on top of what was initially created for them, ensuring that scalability is never an issue as long as you understand how to utilize Zoho properly.
When my customers' needs are growing, Zoho Creator is able to adapt to these growing needs because it's a build-it-yourself application.
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
The core elements of coding and daily scripting remain unchanged despite interface updates, assuring continuity in my work.
You can't rely on any software in business if it's not going to be stable and reliable.
Offering versatile flexibility for various integrations, such as WhatsApp and email API integration.
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
Having flexibility in creating more complex automation would eliminate the need to transform data within the source or destination.
In terms of scalability, there are certain limitations if the data volume is large due to execution limits.
Enhancing the user interface could also be beneficial, as the company's focus seems more on functionality.
I want to see improvements in Zoho Creator focusing on AI capabilities because there currently seems to be very little AI usage in Zoho compared to the advancements in other software.
The pricing is in accordance with market standards and even lower in some cases.
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250.
For INR, the standard cost is 480 per month, the professional tier is around 1,200, and the enterprise level is 1,500, based on the subscription level per user for Zoho Creator.
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.
They have approximately 7,000 connections.
The automation capabilities are impressive.
Creating integration points through webhooks is particularly useful for anyone working on integration projects.
The seamless integration with third-party applications and services in Zoho Creator greatly enhances its utility in my business environment, as the ease of integration is impressive.
For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms.
We can generate QR codes for free, whereas in CRM, QR generation requires external purchases.
| Product | Market Share (%) |
|---|---|
| Zoho Creator | 0.8% |
| Zapier | 0.6% |
| Other | 98.6% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 10 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
Zapier connects thousands of apps, enabling seamless automation without coding. It supports webhooks, multi-step tasks, and a wide array of integrations. Despite needing enhancements in Google Sheets capabilities, API limits, and UI, it remains a tool for boosting productivity across many sectors.
By linking tools such as Google Sheets, HubSpot, Slack, and Salesforce, Zapier allows users to automate workflows without coding expertise. Its integrations serve logistics operations, CRM, and social media management. Users can process tracking exceptions and streamline operations with third-party software like QuickBooks, Zoho, and Power BI. Although users suggest features like better Google Sheets handling and improved collaboration tools, Zapier continues to provide expansive automation, enhancing efficiency and facilitating new opportunities through integrations.
What Features Stand Out in Zapier?In logistics, Zapier enhances operations by automating exception tracking and third-party software integration. Its use in CRM and social media streamlines lead creation and workflow automation. Users from diverse industries leverage its extensive connectivity to support intelligence management, generate analytical insights, and execute cross-functional tasks efficiently.
Zoho Creator is a web-based platform that lets everyone build custom business applications without any prior technical knowledge
Zoho Creator offers a first of its kind drag-n-drop interface to create tables/forms, design, schedule workflows and perform a variety of automated actions.
Zoho Creator's powerful tools for data collection and management, analysis, reporting and collaboration make it the smart choice for small to large organizations to run their business online, without any additional costs, infrastructure, or software.
Zoho Creator is used by more than 400,000 users and 100,000+ apps have been already created. Don't let complex looking workflows and business rules scare you.
Zoho Creator is completely non-programmer friendly. Use the intuitive and feature-rich platform to build your custom database applications. Just write your business rules and let the software handle deployment and hosting. You can create your own forms/tables afresh or import data from standard formats (.xls .csv .mdb) and get your database application online within minutes, really!
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