WSO2 Enterprise Integrator vs Zapier comparison

WSO2 Enterprise Integrator

Read 48 Zapier reviews

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94% willing to recommend

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Executive SummaryUpdated on Dec 11, 2025

Zapier and WSO2 Enterprise Integrator compete in the field of integration and automation tools. Zapier holds an advantage with its wide range of app connections and ease of use for automating processes.

Features: Zapier stands out with its impressive integration capabilities, allowing connections with over 20,000 applications, which is invaluable for creating seamless workflows. It supports custom webhook functionality and multi-step zaps, making automation efficient and user-friendly. WSO2 Enterprise Integrator is noted for its robust on-premises integration and API management features, offering advanced security and system integration suited for complex environments like banking and healthcare.

Room for Improvement: Zapier could enhance Google Sheets integration to prevent issues from minor changes and incorporate more advanced logic tools to decrease reliance on coding. Expanding its Zap library and improving support responsiveness would make a big difference. WSO2 Enterprise Integrator's complexity in configuration and steep learning curve are areas for improvement. Enhancing documentation and providing better visualization tools for deployment could ease its use.

Ease of Deployment and Customer Service: Zapier's cloud-based nature allows easy setup and deployment, although support responsiveness can sometimes be slow. It remains favorable for quick and simple automation solutions. In comparison, WSO2 Enterprise Integrator, being primarily on-premises, has a more complex deployment process that requires significant resources. Customer support varies, with intricate setups needing more attention.

Pricing and ROI: Zapier’s pricing can be expensive, particularly for extensive automations, but offers a free tier for exploration. Its time-saving potential justifies the cost for many users. While WSO2 Enterprise Integrator provides open-source options, the high cost of enterprise subscriptions may deter smaller businesses. Its ROI is notable for projects needing robust integrations, yet the expense can be challenging for budget-conscious entities.

To learn more, read our detailed WSO2 Enterprise Integrator vs. Zapier Report (Updated: December 2025).

WSO2 Enterprise Integrator vs. Zapier

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

WSO2 Enterprise Integrator

Ranking in Data Integration

32nd

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Enterprise Service Bus (ESB) (7th)

Zapier

Ranking in Data Integration

17th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Cloud Data Integration (12th), Business Orchestration and Automation Technologies (16th), AI Software Development (14th)

Mindshare comparison

As of January 2026, in the Data Integration category, the mindshare of WSO2 Enterprise Integrator is 0.9%, up from 0.4% compared to the previous year. The mindshare of Zapier is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Data Integration Market Share Distribution
Product	Market Share (%)
Zapier	0.7%
WSO2 Enterprise Integrator	0.9%
Other	98.4%

Data Integration

Featured Reviews

Andrea Cuccarini

Technical director at Cremete

Effective data transformation and integration in complex environments with high functionality

Something that could be improved in WSO2 Enterprise Integrator is that the problem is not a lack of capability or functionalities. The problem is that it is a very complex environment. To put your hand on this environment is a very demanding task. This is the real problem. The problem is not about the product, but about the complexity to manage, to configure, to decide what to do. I have some experience using SAP R/3. It seems to me something similar. When you have to configure a situation with a client, especially for a client not in an industrial sector, but in a service sector, it is quite usual that you are in trouble for some reason. This is always the story that I found in the implementations I have done. Maybe there are only three or four big problems, in some other cases there are more than that, but this is the situation usually. For WSO2 Enterprise Integrator, not the same, but I must say it is quite often there is a need to put together some pieces and make it work in a coordinated way.

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René Ludwigs

Product Owner | Integration

Diverse integration options support workflow automation while pricing and support need improvements

You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records. I would appreciate quicker response times and more direct interactions. It would be great to have a direct contact person for support, but bigger companies usually have solution partners handling support. I do not have a solution partner for Zapier due to using it for small use cases.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution basically conforms to our standards."

"The productivity is the most valuable feature. It is very easy to write remediations."

"It was mostly easy to set up the product."

"It's a consolidated product. It works and it does its job pretty well."

"From the capabilities and functional possibility and anything else technical, it is a very well-done product, I have to say."

"I like the user-friendly system and development of the service-oriented architecture."

"The solution's customer service is good."

"WSO2's analytics capability is good, considering the ELC support they provide."

More WSO2 Enterprise Integrator pros

"Zapier is user friendly and makes it easy to integrate different tools. It has a drag and drop functionality which makes it easy to connect environments."

"I recommend Zapier because there is demand and it is easy to use."

"The main thing I appreciate about Zapier is that it has maximum availability of apps, with most tools being available compared to different solutions."

"The initial setup is pretty easy to do."

"The most valuable aspect is the ability to integrate with over 20,000 applications, which is a superior feature compared to Make.com that has limited applications access."

"Zapier is a really good tool for connecting multiple different platforms and data sources. For example, with Quickbase, I can easily integrate data from other sources like AWS or task-tracking platforms such as ClickUp or Asana."

"The most valuable aspect of this solution is that it is very intuitive and has a very flat learning curve."

"The product's initial setup phase was very easy."

More Zapier pros

Cons

"The setup can be difficult for those not familiar with the solution."

"They should release upgrades more frequently."

"The administration side is complex and could use significant improvements to enhance the solution's functionality."

"One of the reasons that we are looking for a replacement is their way of defining integration. The language of the XML structures that I use to describe the integrations are not that standard, and it's not easy to find people who are familiar with this approach."

"I would like to see them bring back a feature, from earlier versions, that was very useful in debugging and finding issues."

"The product's price is an area of concern where improvements are required."

"WSO2 libraries are not mature enough. For example, if you want to integrate with Kafka using its Kafka library, it often has many bugs."

"You cannot include the validation of XPath."

More WSO2 Enterprise Integrator cons

"The solution does not work properly when we apply filters and we get errors."

"The user interface for Zapier could be improved. It also takes some time to sync the data between different environments."

"It could support various languages along with Python."

"We currently switch from Zapier because it was so expensive. My experience shows that for our use cases, other tools are cheaper."

"Some recent changes to the solution have made it bulky and not as intuitive to use as it previously was."

"There is room for improvement in the support. They are not responsive, and they don't take much time to get resolved."

"There could be improvements in creating more complex workflows within the data domain."

"System-to-system is fine, but when it comes to system-to-user, where Zapier is helping to communicate to a user, that's a one-way communication. If that user has to perform some action on that notification, the action isn't handled by Zapier. So there's no way to orchestrate that and it's very cumbersome."

More Zapier cons

Pricing and Cost Advice

"It is a low-cost solution."

"The solution costs about 20,000 or 30,000 euros per year, per instance."

"The pricing of WSO2 Enterprise Integrator for enterprise subscriptions can be considered expensive, especially from the perspective of someone who prefers open-source software."

"I rate the product price a six on a scale of one to ten, where one is low price and ten is high price."

"The cost is better than IBM Cloud Pak."

"The open-source, unsupported version is available free of charge."

"It's very affordable."

"Zapier is a paid service. Its license renews monthly, and Zapier will downgrade your subscription to the free version when your credit card doesn't have funds. That significantly impacts your service because everything halts completely. Zapier doesn't have any hidden costs."

"It's very straightforward licensing. There's only one cost you have to pay, and if you want a relevant pricing plan, I think you have two or three different models or packages which include the number of notifications or Zaps, as they call it, that you can program."

"Per task, there is a monthly plan involving 15 euros...Also, in different forms, they just give you the ability to use different features. They charge 18.58 euros for the first standard plan, which includes 750 tasks. So, it is about 25 cents per task."

"The product is reasonably priced."

"Think your Zaps through to make sure you don't use more Zaps than you need."

"The price of Zapier is approximately $75 monthly."

"The least expensive plan is $24 a month, and you can go all the way to $800 a month if you're a huge company using many tasks."

More Zapier pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

Comms Service Provider

Insurance Company

University

10%

Financial Services Firm

Retailer

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	10
Large Enterprise	7

Questions from the Community

What do you like most about WSO2 Enterprise Integrator?

WSO2's analytics capability is good, considering the ELC support they provide.

What is your experience regarding pricing and costs for WSO2 Enterprise Integrator?

The product has reasonable and competitive pricing for enterprise customers. It is expensive for small businesses especially. They are using the open-source solution, and they find it expensive sin...

What needs improvement with WSO2 Enterprise Integrator?

What do you like most about Zapier?

The product's most valuable feature is automation.

What is your experience regarding pricing and costs for Zapier?

The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.

What needs improvement with Zapier?

In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com and other tools that have a drag-and-drop system, this is lacking. If the scenar...

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Product Reports

WSO2 Enterprise Integrator

January 2026

Download WSO2 Enterprise Integrator product report

Download Zapier product report

January 2026

Overview

WSO2 Enterprise Integrator, core to the WSO2 Integration Agile Platform, is an open source Integration product for cloud native and container-native projects. It enables enterprise integration experts to build, scale, and secure sophisticated integration solutions to achieve digital agility. Unlike other integration products, WSO2 Enterprise Integrator already contains integration runtimes, message brokering, business process modeling, analytics and visual tooling capabilities.

WSO2

Zapier connects thousands of apps, enabling seamless automation without coding. It supports webhooks, multi-step tasks, and a wide array of integrations. Despite needing enhancements in Google Sheets capabilities, API limits, and UI, it remains a tool for boosting productivity across many sectors.

By linking tools such as Google Sheets, HubSpot, Slack, and Salesforce, Zapier allows users to automate workflows without coding expertise. Its integrations serve logistics operations, CRM, and social media management. Users can process tracking exceptions and streamline operations with third-party software like QuickBooks, Zoho, and Power BI. Although users suggest features like better Google Sheets handling and improved collaboration tools, Zapier continues to provide expansive automation, enhancing efficiency and facilitating new opportunities through integrations.

What Features Stand Out in Zapier?

App Connectivity: Integrates thousands of tools, simplifying task automation.
Ease of Use: No coding needed to set up integrations.
Webhooks: Offers real-time data transfer between applications.
Multi-step Zaps: Allows complex workflows across various apps.
Comprehensive Library: Extensive list of app integrations for users.

What Benefits Should You Expect?

Increased Productivity: Facilitates seamless automation of tasks.
Efficiency Improvement: Streamlines processes across multiple tools.
Business Agility: Supports varied workflows to meet specific needs.
Integration Flexibility: Connects a wide range of popular applications.
Simple Automation: Users automate processes without technical skills.

In logistics, Zapier enhances operations by automating exception tracking and third-party software integration. Its use in CRM and social media streamlines lead creation and workflow automation. Users from diverse industries leverage its extensive connectivity to support intelligence management, generate analytical insights, and execute cross-functional tasks efficiently.

Sample Customers

West

BuzzFeed, Groupon, Spotify, Columbia University, FOX