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Zapier pros and cons

Vendor: Zapier
4.2 out of 5
310 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Zapier allows for easy connection and integration of web applications, enabling businesses to automate tasks efficiently.
It provides seamless interaction with a wide range of popular tools like Facebook lead forms, MailChimp, and Zoho CRM.
The platform is known for reducing time spent on repetitive tasks by automating workflows across multiple apps.
With its extensive list of connectors, Zapier supports integration with numerous platforms including AWS, Quickbase, ClickUp, and Asana.
The ease of initial setup and implementation makes Zapier an attractive choice for integrating multiple platforms and data sources.

CONS

Zapier's pricing is considered expensive, with users finding more affordable alternatives for similar functionalities.
Users report that some recent changes have made the platform less intuitive and bulkier.
Zapier lacks detailed and visual documentation, making it difficult for users to understand and set up automations effectively.
Some users experience failures and errors, specifically when applying filters, leading to usability concerns.
Support from Zapier is perceived as non-responsive, contributing to difficulty in resolving issues promptly.
 

Zapier Pros review quotes

reviewer1466271 - PeerSpot reviewer
Dec 13, 2020
We find it effortless to set up. We really don't have to do anything other than finding the application in the Zapier catalog. And as long as the application has been re-integrated into Zapier, they're able to then just provide the connection details and hook it up.
MI
Jun 2, 2025
Zapier's best feature would be the ease of use, and it is really easy to use and really user-friendly.
Awais Mehmood - PeerSpot reviewer
Jun 16, 2025
I utilized Zapier's feature of connecting over 2000 apps for various automations in my business processes.
Learn what your peers think about Zapier. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Abdulrahman Alrasheed - PeerSpot reviewer
Nov 22, 2022
What's most valuable in Zapier is its simplicity, seamlessness, and smooth plug-in, so you won't need to build code for every action. I'm not a developer, but I can use Zapier.
Micah Oren Feldkamp - PeerSpot reviewer
Sep 8, 2023
Zapier handles everything under the sun that you would think you need in automation. It is the most mature integration platform and service on the market.
reviewer2716083 - PeerSpot reviewer
Jun 5, 2025
Zapier is user-friendly and most information is available within the page for specific automation.
RL
Jun 3, 2025
Zapier is the tool with the most connectors and has been quite forward in that case.
FrankHo - PeerSpot reviewer
Dec 27, 2023
The product's initial setup phase was very easy.
Kalai Periasamy - PeerSpot reviewer
May 17, 2023
Zapier luckily has a wide range of integrations, I would say.
Fabien Sarran - PeerSpot reviewer
Aug 25, 2022
The most valuable feature of Zapier is it saves me time doing repetitive tasks.
 

Zapier Cons review quotes

reviewer1466271 - PeerSpot reviewer
Dec 13, 2020
System-to-system is fine, but when it comes to system-to-user, where Zapier is helping to communicate to a user, that's a one-way communication. If that user has to perform some action on that notification, the action isn't handled by Zapier. So there's no way to orchestrate that and it's very cumbersome.
MI
Jun 2, 2025
There is a bug that bothers me whenever you try to open a workflow. There is this chatbot that opens up automatically, and you have to close it always manually, so that is something that is really irritating, so I would want that removed.
Awais Mehmood - PeerSpot reviewer
Jun 16, 2025
One issue I experienced was that when Zapier did not automate or threw an error, the error was not user-friendly.
Learn what your peers think about Zapier. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Abdulrahman Alrasheed - PeerSpot reviewer
Nov 22, 2022
Zapier needs more YouTube or video tutorials or more training for people. That would help a lot. In particular, Zapier should have documentation for every connector. Its documentation needs to be more detailed and visual.
Micah Oren Feldkamp - PeerSpot reviewer
Sep 8, 2023
Zapier could be a little faster, but that might not be possible. I would encourage Zapier to make more API endpoints for each application
reviewer2716083 - PeerSpot reviewer
Jun 5, 2025
There could be improvements in creating more complex workflows within the data domain.
RL
Jun 3, 2025
We currently switch from Zapier because it was so expensive. My experience shows that for our use cases, other tools are cheaper.
FrankHo - PeerSpot reviewer
Dec 27, 2023
With Zapier, improvements are required in the areas of concerns like bugs, ease of use, and documentation.
Kalai Periasamy - PeerSpot reviewer
May 17, 2023
My biggest concern with Zapier would be their pricing strategy.
Fabien Sarran - PeerSpot reviewer
Aug 25, 2022
Zapier needs to improve in the same way most RPA solutions should, such as Robocorp, Make, or UiPath. They are not good at helping you find the connections that you need for the problem that you have. For example, if need something on Instagram. I'm going to have to do research for hours to be able to find the components or the app, which is going to do what I need it to do. It makes it difficult to use the system when you don't know what to use.