Zapier connects web applications, providing efficiency by automating tasks. Its intuitive drag-and-drop interface and wide integrations cater to non-developers but face challenges in collaborative sharing. Users note issues like pricing concerns, limited app support, troubleshooting difficulties, and inadequate resources, affecting overall satisfaction. Complexity arises with organizing team workflows, and missing integrations like Joomla! and Quickbase hinder full utilization. Support resources are cited as insufficient for optimal user guidance.