SolarWinds Pingdom vs Splunk ITSI (IT Service Intelligence) comparison

SolarWinds and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. SolarWinds is ranked #65, while Splunk is ranked #10 with an average rating of 8.3. SolarWinds holds a 0.3% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 75% of SolarWinds users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

596 Views
524 Comparison Views

75% willing to recommend

Splunk ITSI (IT Service Int...

Read 51 Splunk ITSI (IT Service Intelligence) reviews

2,778 Views
1,583 Comparison Views

97% willing to recommend

SolarWinds Pingdom

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

SolarWinds Pingdom and Splunk ITSI are both prominent monitoring solutions. Users prefer SolarWinds Pingdom for its pricing and support, while Splunk ITSI has an upper hand with its robust features that justify its higher cost.

Features:SolarWinds Pingdom offers quick uptime monitoring, detailed reports, and alerts. Splunk ITSI features advanced analytics, machine learning, and predictive capabilities. Splunk ITSI's analytics and predictive insights give it an edge.

Room for Improvement:Users suggest improvements in SolarWinds Pingdom's regional monitoring and integration capabilities. Splunk ITSI has a complex configuration and steep learning curve. Both have areas to improve, but Splunk ITSI needs better ease of use.

Ease of Deployment and Customer Service:SolarWinds Pingdom is valued for its easy deployment and responsive support. Splunk ITSI, with its extensive features, has a more challenging deployment process. However, both products excel in customer service.

Pricing and ROI:SolarWinds Pingdom offers competitive pricing and delivers good ROI according to user reviews. Splunk ITSI, although more expensive, justifies its price through powerful features and significant ROI. Users find Splunk ITSI worth the investment despite its higher cost.

To learn more, read our detailed SolarWinds Pingdom vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2025).

Buyer's Guide

SolarWinds Pingdom vs. Splunk ITSI (IT Service Intelligence)

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

65th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of SolarWinds Pingdom is 0.3%, up from 0.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	0.7%
SolarWinds Pingdom	0.3%
Other	99.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

Read full review

Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"The most valuable features are monitoring and reporting."

"Once you set the threshold on your environment, it feels very real-time"

"The flexibility to develop and consolidate many solutions into one platform is great."

"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

"We have a lot of teams using Splunk and they would be blind without it."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."

"I particularly like the preview feature because it provides a prompt experience for impact analysis."

"One particularly useful feature of Splunk ITSI is the ability to create custom services."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Some of the functions could improve by making them easier."

"Technical support could use some improvement."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"I would like to see better integration with other products."

"If they can somehow integrate it with AI in the near future, it will definitely be a game changer."

"The data recovery has room for improvement."

"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."

"The problem becomes the price, as Splunk is an expensive product."

"We have problems doing upgrades and operating alternate new versions."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

"This price of this solution is reasonable."

"The license was paid yearly and included technical support."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Pricing was pretty good, and it is possible to just add on the features we want."

"The pricing of Splunk is a bit high."

"Pricing has some room for improvement."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

13%

Government

10%

Educational Organization

Financial Services Firm

19%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

September 2025

Download SolarWinds Pingdom product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

September 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

SolarWinds

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Spotify, MailChimp, Slack, Twitter

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

SolarWinds Pingdom vs. Splunk ITSI (IT Service Intelligence)

September 2025

Free Report: SolarWinds Pingdom vs. Splunk ITSI (IT Service Intelligence)

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