We performed a comparison between SolarWinds Pingdom and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Once you set the threshold on your environment, it feels very real-time"
"The most valuable features are monitoring and reporting."
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"It's scalable and expands well."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The solution has been stable."
"One of the excellent features is the service analyzer, which is truly impressive."
"The root cause analysis is very helpful for us."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The observability is great and valuable."
"We have a lot of teams using Splunk and they would be blind without it."
"I would like to see better integration with other products."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Technical support could use some improvement."
"Some of the functions could improve by making them easier."
"I believe the refresh time should be faster."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"Quality-of-life features have room for improvement."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The solution should integrate more features in NEAP."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We'd like them to show more inputs on the dashboard."
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SolarWinds Pingdom is ranked 47th in Application Performance Monitoring (APM) and Observability with 4 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. SolarWinds Pingdom is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds Pingdom writes "High performance, quick setup, but lacking ease of use". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". SolarWinds Pingdom is most compared with Azure Monitor, Grafana, Solarwinds Web Performance Monitor and New Relic, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our SolarWinds Pingdom vs. Splunk ITSI (IT Service Intelligence) report.
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