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SolarWinds Pingdom vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SolarWinds Pingdom
Ranking in Application Performance Monitoring (APM) and Observability
64th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of SolarWinds Pingdom is 0.5%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
SolarWinds Pingdom0.5%
Other98.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Jay Vekaria - PeerSpot reviewer
Linux System Administrator at Ergode
High performance, quick setup, but lacking ease of use
Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"Once you set the threshold on your environment, it feels very real-time"
"Overall, this is a very good product and one that I recommend."
"One valuable feature is real user monitoring."
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"The most valuable features are monitoring and reporting."
"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"Regarding ROI percentage, we estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively."
"We liked the built-in calculation of health scores."
"The predictive analysis feature is quite useful, as it helps identify potential issues before they impact services and allows for proactive action."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The solution is easy to scale."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
 

Cons

"I would like to see better integration with other products."
"Technical support could use some improvement."
"Some of the functions could improve by making them easier."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Technical support could use some improvement."
"I would like to see better integration with other products."
"One area where Splunk ITSI (IT Service Intelligence) has room for improvement is the high cost associated with it."
"We'd like them to show more inputs on the dashboard."
"We also faced challenges relating to UI development."
"Customer support is adequate, but it could be faster, especially with P1 issues, and having more instructional videos available would help."
"There are areas in Splunk ITSI that have room for improvement, such as the episodes, the speed, or the accuracy."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"When we check the service analyzer, and we have custom inputs, there are issues."
"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."
 

Pricing and Cost Advice

"This price of this solution is reasonable."
"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."
"The license was paid yearly and included technical support."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Pricing has some room for improvement."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Splunk pricing is high."
"Splunk ITSI is expensive."
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Top Industries

By visitors reading reviews
Construction Company
14%
Financial Services Firm
12%
Educational Organization
8%
University
8%
Financial Services Firm
16%
Manufacturing Company
10%
Computer Software Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise10
Large Enterprise43
 

Questions from the Community

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Regarding pricing, since Splunk ITSI (IT Service Intelligence) is a flavor of Splunk, there are no fixed prices as it depends on data volume. It is indeed a premium app within Splunk. The pricing r...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
As per my analysis of Splunk ITSI (IT Service Intelligence), I do not see much room for improvement. My experience as a mid-level user suggests that deep knowledge is helpful to maximize the tool's...
 

Overview

 

Sample Customers

Spotify, MailChimp, Slack, Twitter
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about SolarWinds Pingdom vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.