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Smartsheet vs Zoho Projects comparison

Smartsheet and Zoho are both solutions in the Project Management Software category. Smartsheet is ranked #5 with an average rating of 7.7, while Zoho is ranked #15 with an average rating of 8.1. Smartsheet holds a 4.9% mindshare in PMS, compared to Zoho’s 1.3% mindshare. Additionally, 92% of Smartsheet users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.
Smartsheet
Read 41 Smartsheet reviews
  • 3,214 Views
  • 1,184 Comparison Views
92% willing to recommend
Zoho Projects
Read 17 Zoho Projects reviews
  • 648 Views
  • 205 Comparison Views
88% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Smartsheet and Zoho Projects are key competitors in the project management tools category. Smartsheet seems to have the upper hand due to its advanced automation features, whereas Zoho Projects is strong in comprehensive suite integration.

Features: Smartsheet excels in creating Gantt charts and offers robust integration capabilities with tools like Jira and Microsoft Teams. Its flexibility in custom project management and real-time collaboration sets it apart, making it an enhanced Excel experience. Zoho Projects stands out as an all-in-one solution, integrating seamlessly with other Zoho applications. It offers excellent task tracking, automated task management, and time tracking capabilities.

Room for Improvement: Smartsheet users often suggest enhancements in the user interface, real-time update functionality, and better support for heavy data workflows. Its integration with Microsoft products also requires improvement. Zoho Projects could benefit from a simpler user interface and improved external tool integration. Its real-time collaboration features also need expansion.

Ease of Deployment and Customer Service: Smartsheet offers flexibility with deployment on Public Cloud and Private Cloud options. While its support is responsive, some users find initial setup complex. Zoho Projects supports Public Cloud deployment and provides effective technical support with quick response times, appreciated by users.

Pricing and ROI: Smartsheet offers competitive pricing with various licensing options, positioning it as a cost-effective choice, though advanced features incur additional costs. Zoho Projects is noted for its low-cost structure, providing excellent functionality at a lower price point, making it particularly attractive for budget-conscious organizations.

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Buyer's Guide
Smartsheet vs. Zoho Projects
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Users find Smartsheet crucial for efficient operations, praising its automation, collaboration, simplicity, and noting productivity and time savings.
Sentiment score
7.7
Zoho Projects boosts profits by 50%, offers productivity and visibility gains, with valuable time savings and streamlined processes.
No quotes available
For more quotes and insights, download the Smartsheet report
It has helped me streamline processes by using my SOPs and Zoho for improvement.
For more quotes and insights, download the Zoho Projects report
 

Customer Service

Sentiment score
7.4
Smartsheet's responsive email support and knowledge library are praised, though improvements in ticket management and additional support channels are suggested.
Sentiment score
6.7
Zoho Projects' customer service is mixed, praised for responsiveness but hindered by language barriers and telephone support issues.
No quotes available
For more quotes and insights, download the Smartsheet report
They are just a chat away, and there is typically a dedicated person or two handling my account.
For more quotes and insights, download the Zoho Projects report
 

Scalability Issues

Sentiment score
7.5
Smartsheet excels in scalability, integration, flexibility, and licensing, garnering high user satisfaction, especially in growing organizations.
Sentiment score
8.3
Zoho Projects is praised for scalability and flexibility, effectively serving small to large teams and diverse projects.
 

Stability Issues

Sentiment score
8.1
Smartsheet is highly stable with rare minor issues, appreciated for reliability, cloud accessibility, and consistent high-performance ratings.
Sentiment score
7.9
Zoho Projects is highly stable with few issues; occasional glitches and downtime are often due to cloud-related factors.
 

Room For Improvement

Smartsheet needs UI improvements, faster internet speed, better integrations, enhanced features, automation, and improved training for usability.
Zoho Projects needs improved integration, user interface, mobile functionality, and support, with enhanced collaboration, analytics, security, and customization.
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
For more quotes and insights, download the Smartsheet report
Providing small bite-sized instructional videos, like how to create a bug, and customizable help icons would be beneficial.
Managing multiple projects in the project presents challenges.
For more quotes and insights, download the Zoho Projects report
reviewer2678097 - PeerSpot reviewerSainath Racherla - PeerSpot reviewer
MS
 

Setup Cost

Smartsheet offers scalable pricing with essential and full features, appealing to various needs, starting from free to enterprise plans.
Zoho Projects is a cost-effective project management tool, with competitive pricing and value through the Zoho One license.
No quotes available
For more quotes and insights, download the Smartsheet report
Initially, it was an affordable option for early adopters, but the price has risen four to five times.
Zoho Projects is considered cheap compared to Google and Microsoft services.
For more quotes and insights, download the Zoho Projects report
 

Valuable Features

Smartsheet offers real-time sharing, easy collaboration, customizable interface, automation, Gantt charts, dashboards, and tool integration for efficient project management.
Zoho Projects provides an integrated, customizable, and user-friendly platform with excellent collaboration, automation, and tracking features, boosting productivity.
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
For more quotes and insights, download the Smartsheet report
Its integration with Zoho Docs and features like creating a Wiki and the ability to co-author documents without performance constraints are valuable.
The collaboration tools within Zoho Projects are good.
For more quotes and insights, download the Zoho Projects report
reviewer2678097 - PeerSpot reviewerSainath Racherla - PeerSpot reviewer
MS
 

Categories and Ranking

Smartsheet
Ranking in Project Management Software
5th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
41
Ranking in other categories
Project Portfolio Management (3rd)
Zoho Projects
Ranking in Project Management Software
15th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Project Management Software category, the mindshare of Smartsheet is 4.9%, down from 5.8% compared to the previous year. The mindshare of Zoho Projects is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

PaulDiaz - PeerSpot reviewer
Needs to improve baselines and changing dates can be frustrating
I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.
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Sainath Racherla - PeerSpot reviewer
Project coordination has improved with excellent integration and support, though more comprehensive training and version control are needed
The adaptation process can be enhanced with training sessions and templates. There is potential for improvement in version control, particularly in integration with Zoho Docs. Providing small bite-sized instructional videos, like how to create a bug, and customizable help icons would be beneficial. Additionally, I should be able to cross-link bugs between projects.
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Top Industries

By visitors reading reviews
Educational Organization
38%
Manufacturing Company
8%
Government
6%
Healthcare Company
6%
Educational Organization
82%
Manufacturing Company
3%
Financial Services Firm
2%
Media Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
See all answers
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
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What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
See all answers
What do you like most about Zoho Projects?
While integrating a voice solution with Zoho Projects, the focus was on creating a unified interface for voice and customer engagement across various platforms like Facebook, social media, and emai...
See all answers
What needs improvement with Zoho Projects?
At the portfolio management level, Zoho Projects has some issues. Managing multiple projects in the project presents challenges.
See all answers
What is your primary use case for Zoho Projects?
I use Zoho Projects ( /products/zoho-projects-reviews ) for managing the routine management of projects and for sharing with my colleagues.
See all answers
 

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Compared 7% of the time
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Compared 100% of the time
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Product Reports

Buyer's Guide
Smartsheet
April 2025
Smartsheet reportDownload Smartsheet product report
Buyer's Guide
Zoho Projects
April 2025
Zoho Projects reportDownload Zoho Projects product report
 

Overview

Smartsheet is a dynamic platform with features like real-time data sharing, Gantt charts, and integration with Jira and Microsoft Teams, offering valuable tools for efficient task management.

Smartsheet combines Excel-like functionality with cloud accessibility, making it efficient for tracking, reporting, and workflow management. Users benefit from its scalability and robust security, making it ideal for enterprise-level projects. However, improvements in data visibility, real-time collaboration, and user-friendliness can enhance its utility. Customizable dashboards, project management features, and seamless integrations offer great flexibility, though there is a demand for better automation, API enhancements, and new templates.

What are Smartsheet's most important features?
  • Real-time Data Sharing: Facilitates seamless collaboration between users.
  • Project Management Tools: Includes Gantt charts and task prioritization for efficient project tracking.
  • Integration: Works with major platforms like Jira and Microsoft Teams for comprehensive data flow.
  • Automation Capabilities: Reduces manual work with robust automation functionalities.
  • Customizable Dashboards: Allows users to tailor dashboards to meet specific needs.
What benefits or ROI should users look for in reviews?
  • Efficiency: Streamlines workflows with tools that enhance project tracking and collaboration.
  • Scalability: Supports growing enterprise demands with its scalable architecture.
  • Security: Provides robust, secure environments for data management.
  • Adaptability: Offers flexibility to customize workflows for improved resource management.

Smartsheet is utilized by organizations in industries like engineering, education, and IT for project management, task tracking, and data integration. It enables planning, scheduling, and team collaboration, facilitating dashboard creation and automation of processes. Its flexibility in customizing workflows is appealing to those managing projects and programs.

Smartsheet

Zoho Projects is an online project management software that helps you run your business with ease. It stands as a comprehensive solution to your day-to-day problems in project management and adds value to your business by leaps and bounds.

Zoho
 

Sample Customers

Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Intel, Jaguar, PWC, Yatra, Yale, Timex
Buyer's Guide
Smartsheet vs. Zoho Projects
April 2025
Free Report: Smartsheet vs. Zoho Projects
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