Sendbird vs Yammer comparison

Why PeerSpot?

Sendbird and Microsoft are both solutions in the Enterprise Social Software category. Sendbird is ranked #6 with an average rating of 8.3, while Microsoft is ranked #5 with an average rating of 7.7. Sendbird holds a 2.1% mindshare in ESS, compared to Microsoft’s 5.4% mindshare. Additionally, 92% of Sendbird users are willing to recommend the solution, compared to 77% of Microsoft users who would recommend it.

Sendbird

Read 13 Sendbird reviews

4,186 Views
753 Comparison Views

92% willing to recommend

Yammer

Read 64 Yammer reviews

4,243 Views
3,437 Comparison Views

77% willing to recommend

Sendbird

Yammer

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

Yammer and Sendbird operate within the enterprise communication category, with Sendbird having the upper hand due to its advanced messaging capabilities and greater flexibility.

Features: Yammer includes integration with Microsoft Office, mobile apps for on-the-go access, and social collaboration features enabling group discussions and crowd-sourced knowledge sharing. Sendbird offers real-time messaging, integration through communication APIs, and features like file transfer and typographic indicators, making it apt for custom and scalable communication solutions.

Room for Improvement: Yammer could improve in offering better adoption worldwide, enhancing integrations beyond Microsoft tools, and streamlining its standalone setup for diverse IT environments. Sendbird might enhance by expanding offline capabilities, improving API documentation, and offering more detailed out-of-the-box analytics to users.

Ease of Deployment and Customer Service: Yammer integrates smoothly within the Microsoft ecosystem, ideal for organizations already using Microsoft tools, although it challenges non-Microsoft users. Sendbird provides flexible API integration, allowing for easy customization suited for tech teams, often winning favor through its API-centric deployment.

Pricing and ROI: Yammer offers competitive pricing within the Microsoft ecosystem, enhancing ROI by streamlining collaboration. Sendbird may have higher initial costs, but its feature-rich APIs justify the investment for businesses seeking advanced communication solutions through tailored experiences.

To learn more, read our detailed Sendbird vs. Yammer Report (Updated: November 2026).

Buyer's Guide

Sendbird vs. Yammer

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sendbird

Ranking in Enterprise Social Software

6th

Average Rating

8.4

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Help Desk Software (9th), AI Customer Experience Personalization (2nd), AI Customer Support (3rd)

Yammer

Ranking in Enterprise Social Software

5th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Enterprise Social Software category, the mindshare of Sendbird is 2.1%, up from 1.3% compared to the previous year. The mindshare of Yammer is 5.4%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Mindshare Distribution
Product	Mindshare (%)
Yammer	5.4%
Sendbird	2.1%
Other	92.5%

Enterprise Social Software

Featured Reviews

Shadrach Godwish Chukwu

SDR and Workflow Automation Specialist at a tech services company with 11-50 employees

Organized real-time customer chats have improved support efficiency and response handling

One thing I found unique about Sendbird is how smooth the real-time chat feels. It does not feel delayed or clunky. Conversations flow naturally, as though you are talking to someone in real time. If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance. That would make it much easier to optimize support without relying on external tools. One improvement I see for Sendbird would be more flexibility in customizing the chat interface, especially around how conversations are displayed for agents. Sometimes, when handling multiple chats, having better layout controls or quick filters would make it much easier to stay organized. I also would appreciate more built-in analytics inside the platform itself, such as clearer breakdowns of response times, chat resolution rates, and common customer issues. Right now, you often need external tools to get that level of insights. Overall, it works very well, but those improvements would make the day-to-day support work much smoother and much more efficient.

Read full review

Deep Bhowmik

Senior Technical Product Manager at a manufacturing company with 10,001+ employees

Creates user groups and streamlines communication

I think we should have some improvements in Yammer, similar to what we have in Facebook and others, where we can have targeted communications, so that we can filter some communications to go to a specific subset of that group, not to everybody. We would love to have some AI technologies included in Yammer, but I do not have a specific use case in mind right now.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

"Sendbird positively impacts my organization by reducing our time to create the chat module for the applications over the web and the Android and iOS mobile applications, allowing us to easily integrate this chat feature with less time."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

"Sendbird is really valuable because I was able to create a chat from scratch in two to three days and a custom chat in a week by implementing things from scratch."

"Sendbird is a very strong, reliable tool when it comes to real-time communications."

"Sendbird is very flexible, and they have made great strides towards optimization."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

More Sendbird pros

"The most valuable feature of Yammer is its interface."

"There are so many features, everything you could ever want, which is great for team collaboration."

"The tool allows us to post and keep track of company buzz and events without relying on email."

"I find it quite simple and intuitive. It's similar to using a more user-friendly interface for SharePoint. It integrates seamlessly with the browser, so you hardly notice you're using it."

"My organization invested a significant amount of money in the Office 365 package, and Yammer is a must if you plan to work on improving the internal communication and collaboration among your staff."

"The posting features are valuable."

"It was reasonably good at creating online communities of interest."

"People share expertise and find solution faster while they are feeling to be part of the same team even if they work in different geo"

More Yammer pros

Cons

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

"One area that could be improved is the handling and visibility of unread message counts."

"Their pricing is very high compared to competitors, which is a concern for us."

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"For Sendbird to be improved, I would say creating more multi-platform SDKs is essential."

"Sendbird can be improved by looking into the app ID and improvements on a daily basis."

"If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance."

More Sendbird cons

"There is room for improvement in the customization and administration aspects of the product."

"There is a need for full integration with the other features of Office 365."

"Cannot import or invite bulk users from an Active Directory security group."

"Perhaps keep working on the integration of other Office products."

"It took me a month to figure out how to use external networks in Viva Engage."

"It looks slightly less clean on Chrome compared to Microsoft Edge, but it's a minor difference. There is room for improvement in user experience, like positions of elements."

"Ability to edit posts and also rich text would be good. Currently, unlike other social tools like Facebook at Work and Chatter, Yammer does not have the ability to edit posts."

"Yammer can improve the effectiveness of its usage by addressing the metrics that measure user trust and perception."

More Yammer cons

Pricing and Cost Advice

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

"The pricing is not bad."

"Compared to other products like Amazon, Yammer's pricing is fine."

"Yammer is a pretty cheap solution, and it's included in multiple subscriptions."

"I don't know about the pricing. Now that Microsoft has bought Yammer, it should be a part of our subscriptions for Office 365."

"I think that there is a need to make yearly payments towards the licensing costs of the solution."

"We get it as part of our Office 365 subscriptions, so I don't think we pay any additional cost for Yammer. It's included in the Office 365 subscriptions."

"Its cost is included in the license bundle for Microsoft."

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Top Industries

By visitors reading reviews

Construction Company

20%

Manufacturing Company

15%

Comms Service Provider

13%

Outsourcing Company

15%

Construction Company

13%

Financial Services Firm

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	5
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	11
Large Enterprise	31

Questions from the Community

What is your experience regarding pricing and costs for Sendbird?

Compared to other chat providers, Sendbird is not that expensive to integrate and this cost is very low.

See all answers

What needs improvement with Sendbird?

To improve Sendbird, it could provide features such as those in WhatsApp, including allowing users to share their current location and live location, and enabling users to keep and share their curr...

See all answers

What is your primary use case for Sendbird?

My main use case for Sendbird is chat with one-to-one persons or group chat, and with other features like audio calling and video calling. For the users we have onboarded in our applications, we ha...

See all answers

What needs improvement with Yammer?

See all answers

What is your primary use case for Yammer?

We create user groups in Yammer, so we use it mainly for communications and engagement. The features in Yammer that I find most beneficial for team collaboration, communication, and engagement are ...

See all answers

What advice do you have for others considering Yammer?

I would recommend Yammer to others if someone wants to communicate with a big team and needs a good communication platform. I cannot think of any advice or recommendation to share with users who wo...

See all answers

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Product Reports

Buyer's Guide

Sendbird

October 2026

Download Sendbird product report

Buyer's Guide

Yammer

October 2026

Download Yammer product report

Also Known As

Sendbird Calls, Sendbird Desk

No data available

Overview

Sendbird offers real-time messaging with scalability for large groups, featuring an API-based approach that eliminates local storage needs, enhancing user experience with offline synchronization, push notifications, and moderation.

Sendbird is a versatile chat integration tool valued for its real-time capabilities and scalability. It supports media sharing, message status updates, and typing indicators, making it a favorite among developers for easy integration across platforms. Organizations appreciate features like conversation management and chat routing. Despite its strengths, Sendbird's documentation often lacks detail, posing challenges with Flutter integration and causing stability issues. The SDK would benefit from enhancements in unread message handling and multi-device synchronization. Users also desire audio/video call support, improved chat customization, and advanced analytics.

What are Sendbird's key features?

Real-Time Messaging: Provides instant communication across platforms.
Media Sharing: Allows easy sharing of images and files.
Scalability: Supports large group interactions seamlessly.
Moderation Tools: Helps manage conversations effectively.
Offline Synchronization: Ensures message delivery even offline.

What benefits should users look for in reviews?

Ease of Integration: Simplifies implementation across platforms.
Enhanced User Engagement: Keeps users connected with robust features.
Time Efficiency: Reduces deployment time and development effort.
Comprehensive Management: Offers tools for effective chat routing and management.

Sendbird is implemented in industries like salon, travel, healthcare, mortgage, and e-commerce for integrating chat features, enabling customer support, real-time messaging, and video calls. It facilitates chatbots, group chats, and custom UI development, supporting seamless interaction among users and businesses.

Sendbird

Yammer enhances organizational communication and collaboration. It offers intuitive tools for group interaction, integration with Microsoft apps, and secure information sharing. It supports large-scale discussions and cross-functional collaboration without overwhelming email systems.

Yammer provides a robust platform for effective business communication, serving as a hub for social networking and company announcements. It integrates with Microsoft Office and Teams, facilitating seamless content posting and reducing email dependency. Its design encourages knowledge sharing and adaptable workflows. While Yammer is powerful, users have noted areas for improvement, such as integration with Microsoft Office 365 and search functionality. Enhancements in document collaboration, third-party support, and analytics could make it even more valuable, particularly for large multilingual teams. Improvements in editing, navigation, and user experience could enhance its utility further, along with better onboarding support.

What are Yammer's most valuable features?

Simple Group Creation: Allows quick setup of groups for projects and discussions.
Microsoft Integration: Seamless use with Microsoft Office and Teams enhances productivity.
Mobile Apps: Access Yammer on-the-go with robust mobile applications.
Tagging and Crowdsourcing: Facilitates easy content organization and community input.
Secure Sharing: Protects information while enabling open collaboration.

What benefits should users look for in reviews?

Enhanced Communication: Streamlines internal and external communication processes.
Improved Collaboration: Supports team interactions and project management.
Cross-Functional Reach: Breaks down silos, encouraging organizational connectivity.
Increased Engagement: Fosters active participation and feedback loops within the company.
Reduced Email Overload: Decreases dependency on email for announcements and discussions.

Yammer is widely adopted across various industries for its communication capabilities. Companies use it for creating channels and managing team interactions, making it ideal for sectors that rely on internal announcements and communication. Its integration with Microsoft tools makes it particularly appealing to those already using Microsoft subscriptions, offering a cohesive platform for corporate communication, knowledge sharing, and team engagement. As a digital workspace hub, it serves industries looking to enhance collaboration and streamline communication.

Microsoft

Sample Customers

Information Not Available

Verizon, Rakuten,Nationwide, DHL, Westfield, Telefonica, 7-Eleven, Red Robin, Intuit, eBay,Darden, Suncorp, Tyco, Xerox, and ModCloth.

Buyer's Guide

Sendbird vs. Yammer

November 2026

Free Report: Sendbird vs. Yammer

Find out what your peers are saying about Sendbird vs. Yammer and other solutions. Updated: November 2026.

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