Businesses utilize Sendbird for real-time communication in apps, including chat, notifications, messaging for support, and community engagement. It integrates with mobile and web platforms for seamless user interactions and reliable messaging services.
| Product | Market Share (%) |
|---|---|
| Sendbird | 0.8% |
| Slack Business - Enterprise | 15.5% |
| Microsoft Teams | 14.4% |
| Other | 69.3% |
Sendbird is highly regarded for its ease of integration with both mobile and web platforms, providing a robust solution for real-time communication needs such as chat, notifications, and customer support messaging systems. Companies use it to enhance user engagement through efficient, reliable messaging services. The platform stands out due to its strong API, reliable performance, excellent customer support, and extensive documentation. Despite challenges with scalability during peak times and integration difficulties, Sendbird's customization options and real-time messaging capabilities cater to both small and large applications.
What are the key features?Sendbird is widely implemented across a range of industries such as e-commerce, healthcare, and social networking. E-commerce platforms use it to handle customer support and notifications, healthcare apps utilize it for patient communication, and social networks leverage its real-time chat capabilities for community engagement and interaction.
Sendbird was previously known as Sendbird Calls, Sendbird Desk.
| Author info | Rating | Review Summary |
|---|---|---|
| Junior Software Developer at Weavers Web Solutions Private Limited | 4.0 | We use Sendbird to implement a chat feature in our salon app with Flutter. It offers valuable features like metadata, online/offline messaging, and reactions, but needs better Flutter documentation and occasional stability improvements for accurate message ordering. |
| Senior Software Engineer at freelancer | 4.0 | I have used Sendbird for real-time chatting in applications with video calling and social media functionalities. It offers valuable features like receipt IDs and typing indicators, though integrating more analytics tools and emoji functionalities could enhance it further. |
| Software Engineer at Howl | 3.5 | We use Sendbird's JavaScript SDK for our React Native app to manage chat functions efficiently. Its flexibility and optimization are beneficial, though occasionally the documentation does not align with SDK behavior, necessitating workarounds. Overall, it simplifies chat management. |
| Software engineer at freelancer | 4.0 | We used Sendbird to facilitate communication in our travel-based company, appreciating its API-based backend management and scalability. However, we faced issues with connection delays and adaptation challenges during updates, although improvements are in progress. |
| Senior Mobile Application Developer at qodors | 4.5 | I implemented Sendbird for business and customer chatting in a US-based application. The Sendbird developer portal is user-friendly and easy to integrate, especially in React Native projects. Audio and video call features need updating. Sendbird is simpler than alternatives. |
| Sr. Android Engineer at a comms service provider with 501-1,000 employees | 4.0 | We integrated Sendbird into our healthcare app for chat, improving over CometChat with reliable messaging features like images and videos. However, the support is lacking during crashes, and the pricing is higher than competitors. |
| Software Engineer at a tech services company with 501-1,000 employees | 4.5 | In our experience, Sendbird was instrumental in creating chats for different platforms to facilitate communication between borrowers and loan officers on mortgage applications. File transfer was a key feature, though it could benefit from user impersonation for testing purposes. |
