I have been using Sendbird for approximately two years. I have been using Sendbird mainly for customer communication and support work. During all this time, I have worked with its messaging features to help manage customer conversations and also to improve response handling. My main use case is customer messaging and support conversations. For example, I use Sendbird to manage in-app customer chats where users could reach out directly for help. It made it easier to keep conversations organized, respond quickly, and make sure customers were connected to the right support team when needed.
My main use case for Sendbird is to deploy it in customers' websites for the chatbot in their websites. We used a WordPress plugin majorly to enable it for customer websites. A specific example of how a customer benefits from this chatbot integration is an e-commerce website customer who wanted it to be deployed on their website for questions related to their products and any issues. The chatbot was integrated so that initial queries could be answered by the LLM which was connected to their website. If customers needed further requests or assistance and the chatbot could not answer, a ticket would be created for them and email notifications could be triggered. However, the initial set of queries could be catered to by the chatbot. We just used it for customer websites.
Junior Software Developer at Weavers Web Solutions Private Limited
Real User
Top 5
Dec 23, 2024
In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops.
We use the Sendbird JavaScript SDK for a React Native mobile app, specifically to manage all of our chat software. Instead of having our own WebSocket application for users to be in group channels or chat rooms, we use Sendbird for all of that.
Sr. Android Engineer at a comms service provider with 501-1,000 employees
Real User
Top 10
Oct 24, 2024
We integrated Sendbird last year into our products, primarily for chat facilities in our healthcare application. We provide online services where patients connect with doctors, utilizing video calls for online consultations. For video calls, we initially used Vidyo and now use Avora. For chat, we switched from CometChat to Sendbird last year.
I implemented Sendbird in a business application for chatting purposes involving business-to-business and customer chatting. It was a public application used by a client from the US.
We used Sendbird for our travel-based company. We utilized it to market our company-related products and facilitate communication between users and flight attendants regarding any issues.
Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and...
I have been using Sendbird for approximately two years. I have been using Sendbird mainly for customer communication and support work. During all this time, I have worked with its messaging features to help manage customer conversations and also to improve response handling. My main use case is customer messaging and support conversations. For example, I use Sendbird to manage in-app customer chats where users could reach out directly for help. It made it easier to keep conversations organized, respond quickly, and make sure customers were connected to the right support team when needed.
My main use case for Sendbird is to deploy it in customers' websites for the chatbot in their websites. We used a WordPress plugin majorly to enable it for customer websites. A specific example of how a customer benefits from this chatbot integration is an e-commerce website customer who wanted it to be deployed on their website for questions related to their products and any issues. The chatbot was integrated so that initial queries could be answered by the LLM which was connected to their website. If customers needed further requests or assistance and the chatbot could not answer, a ticket would be created for them and email notifications could be triggered. However, the initial set of queries could be catered to by the chatbot. We just used it for customer websites.
In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops.
We use the Sendbird JavaScript SDK for a React Native mobile app, specifically to manage all of our chat software. Instead of having our own WebSocket application for users to be in group channels or chat rooms, we use Sendbird for all of that.
We integrated Sendbird last year into our products, primarily for chat facilities in our healthcare application. We provide online services where patients connect with doctors, utilizing video calls for online consultations. For video calls, we initially used Vidyo and now use Avora. For chat, we switched from CometChat to Sendbird last year.
I implemented Sendbird in a business application for chatting purposes involving business-to-business and customer chatting. It was a public application used by a client from the US.
We used Sendbird for our travel-based company. We utilized it to market our company-related products and facilitate communication between users and flight attendants regarding any issues.