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ScreenConnect vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
ScreenConnect cuts travel costs, boosts efficiency, simplifies remote troubleshooting, and offers quick ROI, proving it a valuable investment.
Sentiment score
6.8
Zoom Workplace Business boosts efficiency and productivity with virtual meetings, easy deployment, and significant cost savings, enhancing ROI.
Zoom definitely saves time and makes my work more efficient.
Senior Enterprise Account Executive at a tech company with 51-200 employees
 

Customer Service

Sentiment score
7.4
ScreenConnect support is reliable and efficient, though some users experience variable wait times and communication challenges.
Sentiment score
5.7
Zoom Workplace Business's responsive customer support is praised, though some prefer internal IT help and training resources improve self-reliance.
I rate the customer support a 10 out of 10, as the total support provided was commendable, and we really enjoyed their assistance.
Product Manager at Flash.co
If there's an issue, I reach out to their support, and they respond quickly without major problems.
Consultant at Obeve
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
Business Director at central it
 

Scalability Issues

Sentiment score
7.9
ScreenConnect is praised for its scalability, supporting thousands of endpoints and users, with straightforward license adjustments and expansion capabilities.
Sentiment score
7.3
Zoom Workplace Business scales efficiently, handling large user loads reliably with adaptable licensing, ensuring smooth performance across organizations.
The latency is good, the bandwidth is good, and both upscaling and downscaling work really well.
Product Manager at Flash.co
Scalability is good.
Product Manager at a computer software company with 51-200 employees
Microsoft Teams automatically removes noise.
Business Director at central it
 

Stability Issues

Sentiment score
7.9
ScreenConnect is generally stable and reliable, with occasional connectivity issues usually due to external factors or updates.
Sentiment score
7.9
Zoom Workplace Business is praised for stability, outperforming AnyDesk and TeamViewer, with most issues linked to user network conditions.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
Corporate Development Manager at Komagene
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Director at a consultancy with 11-50 employees
Zoom Workplace Business is definitely a stable solution.
Product Manager at Flash.co
 

Room For Improvement

ScreenConnect users seek improvements in customization, documentation clarity, setup processes, integration, and user-friendly configurations, including licensing transparency.
Zoom Workplace Business users seek enhanced security, advanced features, better AI, improved integration, and more user-friendly, flexible solutions.
For students, it would be beneficial to have access through the university for longer meetings.
Student at a university with 201-500 employees
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
Customer Success Manager at PeerSpot
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
Senior Enterprise Account Executive at a tech company with 51-200 employees
 

Setup Cost

ScreenConnect offers cost-effective pricing and flexibility, appealing to enterprises with discounts, reliability, and a comprehensive feature set.
Zoom Workplace Business provides flexible pricing, valued for cost-effectiveness and scalability, with both free and affordable paid options.
Since we use it from the AWS Marketplace, they helped us get proper licensing directly with plan flexibility and non-proprietary hardware, keeping the overall deployment cost competitive compared to a traditional room.
Product Manager at Flash.co
For education use, having more affordable access through institutions would be beneficial.
Student at a university with 201-500 employees
Zoom could make its pricing more reasonable for individual users.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at Allied Bank Limited
 

Valuable Features

ConnectWise ScreenConnect provides secure remote access with powerful management, customizable branding, and seamless integration, enhancing global client interactions.
Zoom Workplace Business excels with seamless conferencing, integrations, and collaboration tools, enhancing hybrid work efficiency and remote participation.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
Student at a university with 201-500 employees
the ability to share your screen
Customer Success Manager at PeerSpot
Zoom is user-friendly, straightforward, and easy to connect with.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at Allied Bank Limited
 

Categories and Ranking

ScreenConnect
Ranking in Virtual Meetings
9th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Remote Access (13th), Remote Visual Support (3rd)
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
231
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Virtual Meetings category, the mindshare of ScreenConnect is 2.0%, up from 2.0% compared to the previous year. The mindshare of Zoom Workplace Business is 9.4%, down from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business9.4%
ScreenConnect2.0%
Other88.6%
Virtual Meetings
 

Featured Reviews

Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
Zaid bin junaid  - PeerSpot reviewer
Product Manager at Flash.co
Improved collaboration costs have been reduced while daily stand-ups and events run more efficiently
If I were to discuss how Zoom Workplace Business can be improved, I feel that it is providing good service overall; however, the scaling aspect could be enhanced. Even though it has great scalability, if they can make it even more scalable, it would be really good. Also, while the integration is good, with the growth of AI, advancing the AI part to enable other workflows within the application would be beneficial. Those are some observations from my part, but otherwise, I feel everything is all right. I would love to see advanced AI integrations with major players such as Google and Amazon. Talking about scalability, Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.
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881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
9%
Performing Arts
8%
Real Estate/Law Firm
7%
Performing Arts
16%
University
10%
Educational Organization
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise7
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise103
 

Questions from the Community

What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Also Known As

ConnectWise Control
No data available
 

Overview

 

Sample Customers

Jon Rosen Systems
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about ScreenConnect vs. Zoom Workplace Business and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.