ScreenConnect and Zoom Workplace Business compete in the remote management and video conferencing software category. ScreenConnect may have the upper hand for IT professionals seeking strong remote control capabilities with its robust security features and persistent access, while Zoom prioritizes ease of use and broad compatibility, making it ideal for collaborative environments.
Features: ScreenConnect offers remote management, file transfer, and persistent access. It maintains connections during network changes or reboots, providing granular security options. Zoom Workplace Business provides seamless video conferencing with features like breakout rooms, screen sharing, and integration with various platforms, ensuring ease of use and broad compatibility.
Room for Improvement: ScreenConnect users face challenges with username configuration, setup complexity, and interface limitations, particularly with dual monitors and the absence of a mobile interface. Zoom Workplace Business could improve its security features and connectivity issues. The limited time for free calls and screen-sharing challenges, such as unintentionally revealing desktops, are noted by users.
Ease of Deployment and Customer Service: ScreenConnect is flexible in deployment, supporting hybrid, public, and private clouds, and on-premises environments. Its customer support is generally reliable, although occasionally slow on complex issues. Zoom Workplace Business excels in public cloud environments, with simple deployment across platforms. Its customer support relies heavily on community forums and self-help resources, perceived as moderate.
Pricing and ROI: ScreenConnect's cost-effective pricing models are beneficial for smaller operations, offering a quick return on investment by reducing travel and boosting efficiency. Zoom Workplace Business provides varied pricing options, including a free version saving operational costs, although its paid versions may seem expensive to some users. Despite this, Zoom's feature-rich environment keeps it popular.
Zoom definitely saves time and makes my work more efficient.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
Product | Market Share (%) |
---|---|
Zoom Workplace Business | 15.0% |
ScreenConnect | 1.5% |
Other | 83.5% |
Company Size | Count |
---|---|
Small Business | 15 |
Midsize Enterprise | 6 |
Large Enterprise | 7 |
Company Size | Count |
---|---|
Small Business | 97 |
Midsize Enterprise | 32 |
Large Enterprise | 101 |
ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
Zoom Workplace Business enhances communication for teams with features like video conferencing, screen sharing, and security measures. Its intuitive interface supports seamless collaboration, making it a practical choice for remote work and digital meetings.
Zoom Workplace Business is designed for efficient communication through its user-friendly platform, offering essential tools like screen sharing, breakout rooms, and remote access. Its stability and ease of use across devices make it a beneficial choice for many organizations. While integrating well with popular apps, it also delivers secure meeting environments with high audio and video quality. There are areas for enhancement such as additional security features and improved support for file sharing. Users note a need for reduced bandwidth use, better audio noise filtering, and clarity in navigation options.
What are the key features of Zoom Workplace Business?In industries like education, healthcare, and corporate sectors, Zoom Workplace Business is widely used for webinars, client meetings, and internal communications. It supports online training, and remote work and enables companies to engage effectively with clients and employees scattered across locations. Many industries value its integration capabilities which streamline workflows and contribute to productivity.
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