

ScreenConnect and Zoom Workplace Business both compete in the remote access and collaboration software category. While ScreenConnect excels in handling IT remote support tasks with robust security and remote management features, Zoom Workplace Business is preferred for seamless video conferencing with advanced audio-visual quality.
Features: ScreenConnect offers comprehensive remote access capabilities, easy deployment, and remote management tools like unattended access and file transfer. It is versatile across various devices, ensuring quick and reliable connectivity. Zoom Workplace Business provides high-quality video conferencing, integration with third-party apps, and intuitive tools for video call management, including a user-friendly interface and options for seamless audio and video integration.
Room for Improvement: ScreenConnect needs to enhance its user experience by optimizing the onboarding process, expanding platform compatibility, and improving security measures. Users look for more streamlined setup features and ChromeOS support. Zoom Workplace Business could improve by offering better security settings, refining its interface to make it more intuitive, and enhancing functionalities such as chat and file sharing. Users also express a need for better privacy controls and effective noise cancellation.
Ease of Deployment and Customer Service: ScreenConnect supports hybrid, on-premises, and private cloud options which enhance its deployment versatility. Users generally appreciate its customer support, although some find setup challenging. Zoom Workplace Business excels in broad deployment capabilities on both public and private clouds, with easy accessibility. Its customer support is mostly praised but sometimes criticized for slow response and technical integration issues.
Pricing and ROI: ScreenConnect is noted for affordability and value, offering significant ROI by reducing travel costs and improving ticket resolution efficiency. The flexible licensing options make it appealing to small teams. Zoom Workplace Business offers a range of pricing options, from free to premium licenses, with limitations such as a 40-minute cap on free group meetings. Despite the costs, it provides substantial benefits in hosting large-scale virtual meetings efficiently, ensuring a solid return on investment through user convenience and reduced logistical expenses.
Zoom definitely saves time and makes my work more efficient.
I rate the customer support a 10 out of 10, as the total support provided was commendable, and we really enjoyed their assistance.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
The latency is good, the bandwidth is good, and both upscaling and downscaling work really well.
Scalability is good.
Microsoft Teams automatically removes noise.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom Workplace Business is definitely a stable solution.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
Since we use it from the AWS Marketplace, they helped us get proper licensing directly with plan flexibility and non-proprietary hardware, keeping the overall deployment cost competitive compared to a traditional room.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
| Product | Market Share (%) |
|---|---|
| Zoom Workplace Business | 9.4% |
| ScreenConnect | 2.0% |
| Other | 88.6% |


| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 99 |
| Midsize Enterprise | 33 |
| Large Enterprise | 103 |
ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
Zoom Workplace Business enhances communication for teams with features like video conferencing, screen sharing, and security measures. Its intuitive interface supports seamless collaboration, making it a practical choice for remote work and digital meetings.
Zoom Workplace Business is designed for efficient communication through its user-friendly platform, offering essential tools like screen sharing, breakout rooms, and remote access. Its stability and ease of use across devices make it a beneficial choice for many organizations. While integrating well with popular apps, it also delivers secure meeting environments with high audio and video quality. There are areas for enhancement such as additional security features and improved support for file sharing. Users note a need for reduced bandwidth use, better audio noise filtering, and clarity in navigation options.
What are the key features of Zoom Workplace Business?In industries like education, healthcare, and corporate sectors, Zoom Workplace Business is widely used for webinars, client meetings, and internal communications. It supports online training, and remote work and enables companies to engage effectively with clients and employees scattered across locations. Many industries value its integration capabilities which streamline workflows and contribute to productivity.
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