Associate Partner at a consultancy with 10,001+ employees
Reseller
Top 10
Mar 11, 2024
The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients.
Sr Software Developer at a university with 5,001-10,000 employees
Real User
Oct 4, 2022
What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting.
Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities.
At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages.
IT BRM - Business Operations and Functions at Pernod Ricard
Real User
Top 20
Jun 7, 2022
The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned.
Technical Architect at a computer software company with 10,001+ employees
Real User
Oct 20, 2020
ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
Delivery Manager at a computer software company with 10,001+ employees
Real User
Apr 26, 2020
We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports...
The integration with other tools is pretty good.
The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients.
It is a stable solution...It is a scalable solution.
Scalability-wise, it is a very good solution.
It is an absolutely scalable solution.
The product's most advantageous feature is platform innovation.
Assignment Group history is really important to me.
In ServiceNow, the best features are the reports. We have more options there.
It can integrate anywhere, and you can make any kind of workflow.
It is a scalable and a stable platform.
ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit.
ITOM Discovery is a great feature.
What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting.
Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities.
The initial setup is very straightforward.
At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages.
The incident management has been the most useful feature for us.
The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned.
ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good.
ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.
The main reason that people use ServiceNow is that performance is very good.
The level of automation within the platform is great.
This is a development platform that provides us with a strong database and a low code environment.
The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks.
Learning materials, such as online courses, are readily available.
We have seen a big improvement in the experience that we want to create for our end users.