Salesforce Community Cloud, a social platform, that connects and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.
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Salesforce Community Cloud is the #2 ranked solution in top Community Platforms and #4 ranked solution in top Digital Experience Platforms. PeerSpot users give Salesforce Community Cloud an average rating of 9.0 out of 10. Salesforce Community Cloud is most commonly compared to Adobe Experience Manager:
Salesforce Community Cloud vs Adobe Experience Manager. Salesforce Community Cloud is popular among the large enterprise segment,
accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a
computer software company, accounting for 12% of all views.
As of June 2025, the mindshare of Salesforce Community Cloud in the Community Platforms category
stands at 17.1%, down from 26.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Community Platforms
Key learnings from peers
Valuable Features
"All the business intelligence included in the tool gives more information about the cycle of the sales stage."
"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."
Room for Improvement
"The user interface can be improved."
"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."
Pricing
"Pricing for Salesforce CRM is extremely expensive."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
