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NICE CXone vs Sprinklr comparison

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NICE CXone Logo
1,098 views|732 comparisons
Sprinklr Logo
875 views|746 comparisons
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Use our free recommendation engine to learn which Workforce Engagement Management solutions are best for your needs.
563,327 professionals have used our research since 2012.
Ranking
Views
1,098
Comparisons
732
Reviews
6
Average Words per Review
434
Rating
9.0
2nd
out of 24 in Social CRM
Views
875
Comparisons
746
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
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Overview

​NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.

NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE's platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.

    Sprinklr platform, grounded in Social Experience Core, unites internal teams, unifies customer data, and enables large companies to create competitive customer experiences. With the end to-end functionality of the Sprinklr platform - from listening to moderation to advertising, analytics, and more - all customer-facing teams use the same virtual workspace. The Sprinklr platform is built on a single code base, so from its very inception, it was created to have everything work together. Sprinklr is an open platform that connects to legacy systems like Marketo, Salesforce, and Nexgate. Its architecture supports thousands of users, dozens of teams, and the complexity of running 20+ social channels. Grounded in the Social Experience Core, Sprinklr platform provides fundamental step in creating seamless, relevant, and scalable customer experiencesprovide an extensive, unified system to manage your social media program on an enterprise level.
    Offer
    Learn more about NICE CXone
    Learn more about Sprinklr
    Sample Customers
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider23%
    Government7%
    Insurance Company6%
    VISITORS READING REVIEWS
    Computer Software Company34%
    Comms Service Provider17%
    Financial Services Firm7%
    Manufacturing Company6%

    NICE CXone is ranked 1st in Workforce Engagement Management with 6 reviews while Sprinklr is ranked 2nd in Social CRM. NICE CXone is rated 9.0, while Sprinklr is rated 0.0. The top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". On the other hand, NICE CXone is most compared with Genesys Cloud, Nuance IVR, Five9, Cisco Webex Contact Center and ServiceNow, whereas Sprinklr is most compared with Sprout Social, Salesforce Marketing Cloud, Freshdesk, Khoros Care and HootSuite.

    We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.