Salesforce Commerce Cloud vs Softline eCommerce Solution comparison

Salesforce and Softline are both solutions in the eCommerce Platforms category. Salesforce is ranked #1 with an average rating of 8.3, while Softline is ranked #29. Salesforce holds a 13.4% mindshare in P, compared to Softline’s 0.2% mindshare. Additionally, 89% of Salesforce users are willing to recommend the solution, compared to 100% of Softline users who would recommend it.

Salesforce Commerce Cloud

Read 32 Salesforce Commerce Cloud reviews

2,160 Views
2,138 Comparison Views

89% willing to recommend

Softline eCommerce Solution

Read 7 Softline eCommerce Solution reviews

151 Views
151 Comparison Views

100% willing to recommend

Salesforce Commerce Cloud

Softline eCommerce Solution

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

Salesforce Commerce Cloud and Softline eCommerce Solution compete in the eCommerce platform category. Salesforce Commerce Cloud has the upper hand in scalability and integration options, while Softline eCommerce Solution is notable for its cost-effective, feature-rich offerings.

Features: Salesforce Commerce Cloud offers excellent support for mobile devices, robust CRM integrations, and extensive partner ecosystems, providing a seamless omnichannel experience. It offers scalable solutions with seamless upgrades and extensive multi-language capabilities. Softline eCommerce Solution offers comprehensive inventory management, flexible shopping cart customization, and seamless regional payment method integration, making it ideal for targeted local markets.

Room for Improvement: Salesforce Commerce Cloud could benefit from a more intuitive customization process and better cost management options for customization features. Enhancements in third-party database integration support could elevate its offering. Softline eCommerce Solution could improve in omnichannel capabilities and overall integration with third-party CRM tools. It might also consider expanding its analytics capabilities and visibility into customer data.

Ease of Deployment and Customer Service: Salesforce Commerce Cloud uses a cloud-based deployment model promoting quick implementation, though customization may require additional resources. Its customer service is known for responsiveness. Softline eCommerce Solution boasts a straightforward setup process with an emphasis on self-service options, providing responsive and effective customer service.

Pricing and ROI: Salesforce Commerce Cloud has higher initial costs which can result in substantial ROI due to its business adaptability. It is suitable for businesses looking for comprehensive feature sets. Softline eCommerce Solution offers a cost-effective setup with favorable ROI through lower startup costs and high customization appeal for budget-conscious businesses seeking tailored solutions.

To learn more, read our detailed Salesforce Commerce Cloud vs. Softline eCommerce Solution Report (Updated: July 2025).

Buyer's Guide

Salesforce Commerce Cloud vs. Softline eCommerce Solution

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Softline eCommerce Solution

Ranking in eCommerce Platforms

29th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 13.4%, down from 14.8% compared to the previous year. The mindshare of Softline eCommerce Solution is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Vijay Subramanyam

Delivery Head at cblsolutions

Offers seamless integrations and effective architecture for retail operations

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

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Arina Fedulova

Product Manager at Auslogics Software

They tailor the design as per our needs and take care of sales tax in all the countries

Their customer support has some room for improvement. Our customers can contact Softline for billing-related questions, and sometimes, the customers come back to us because there are some delays from Softline's end. They have translated and localized all billing-related information, but their support is in English. This is something that could be improved. Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find the reports to be the solution's most valuable feature."

"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."

"The implementation team can customise the implementation to customer needs."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"It has a customizable checkout experience, customizable homepage, everything can be customized."

"Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities."

"The pipeline and lead management features are the most valuable."

"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."

More Salesforce Commerce Cloud pros

"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."

"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."

"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."

"The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing."

"The technology is very simple to use."

"What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing."

"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."

Cons

"Pricing is a disadvantage because it is expensive."

"The dashboards for this solution could be improved."

"It is similar to ATG, but some features can be exchanged between the 2."

"Multi-tenant infrastructure is a blessing and a curse."

"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

"Needs better access to code and customizability of the solution."

"The solution is expensive."

"There is always room for improvement with any solution."

More Salesforce Commerce Cloud cons

"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."

"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."

"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future."

"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."

"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."

"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."

"The work done by the legal team is an area that can be improved."

"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."

Pricing and Cost Advice

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"The pricing is fairly reasonable."

"The licensing works on a per-user basis."

"There are no significant upfront license costs."

"I give the price of the solution a three out of ten."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"The product is expensive."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

More Salesforce Commerce Cloud pricing and cost advice

"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."

"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."

"Softline eCommerce has helped to increase our eCommerce sales."

"We are satisfied with their prices at the moment."

"For us, its pricing was really nice. It was more or less the same one as everyone else. I don't know what they offer to others, but for us, the offer was perfect."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

12%

Retailer

10%

Financial Services Firm

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I only have one layout theme, which is the main B2B Commerce layout, while differe...

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Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 23% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 18% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 17% of the time

Shopify vs Salesforce Commerce Cloud

Compared 13% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 7% of the time

More Salesforce Commerce Cloud Competitors

No data available

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

July 2025

Download Salesforce Commerce Cloud product report

Buyer's Guide

Softline eCommerce Solution

July 2025

Download Softline eCommerce Solution product report

Also Known As

Demandware

No data available

Overview

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

Softline Ecommerce is a part of Softline Group, a leading global IT company.

Our All-in-One Ecommerce Solution for Digital Sales helps businesses to increase their revenue in online sales in Europe, Asia and Latin America.

We take care of payment processing in local currency & invoicing, tax management & compliance, protect transactions with AI-based fraud systems.

Softline

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.

Buyer's Guide

Salesforce Commerce Cloud vs. Softline eCommerce Solution

July 2025

Free Report: Salesforce Commerce Cloud vs. Softline eCommerce Solution

Find out what your peers are saying about Salesforce Commerce Cloud vs. Softline eCommerce Solution and other solutions. Updated: July 2025.

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