Salesforce Commerce Cloud vs Softline eCommerce Solution comparison

Salesforce and Softline are both solutions in the eCommerce Platforms category. Salesforce is ranked #1 with an average rating of 8.2, while Softline is ranked #19. Salesforce holds a 4.0% mindshare in P, compared to Softline’s 1.1% mindshare. Additionally, 90% of Salesforce users are willing to recommend the solution, compared to 100% of Softline users who would recommend it.

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

4,404 Views
4,360 Comparison Views

90% willing to recommend

Softline eCommerce Solution

Read 7 Softline eCommerce Solution reviews

804 Views
804 Comparison Views

100% willing to recommend

Salesforce Commerce Cloud

Softline eCommerce Solution

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

Salesforce Commerce Cloud and Softline eCommerce Solution compete in the eCommerce platform category. Salesforce Commerce Cloud has the upper hand in scalability and integration options, while Softline eCommerce Solution is notable for its cost-effective, feature-rich offerings.

Features: Salesforce Commerce Cloud offers excellent support for mobile devices, robust CRM integrations, and extensive partner ecosystems, providing a seamless omnichannel experience. It offers scalable solutions with seamless upgrades and extensive multi-language capabilities. Softline eCommerce Solution offers comprehensive inventory management, flexible shopping cart customization, and seamless regional payment method integration, making it ideal for targeted local markets.

Room for Improvement: Salesforce Commerce Cloud could benefit from a more intuitive customization process and better cost management options for customization features. Enhancements in third-party database integration support could elevate its offering. Softline eCommerce Solution could improve in omnichannel capabilities and overall integration with third-party CRM tools. It might also consider expanding its analytics capabilities and visibility into customer data.

Ease of Deployment and Customer Service: Salesforce Commerce Cloud uses a cloud-based deployment model promoting quick implementation, though customization may require additional resources. Its customer service is known for responsiveness. Softline eCommerce Solution boasts a straightforward setup process with an emphasis on self-service options, providing responsive and effective customer service.

Pricing and ROI: Salesforce Commerce Cloud has higher initial costs which can result in substantial ROI due to its business adaptability. It is suitable for businesses looking for comprehensive feature sets. Softline eCommerce Solution offers a cost-effective setup with favorable ROI through lower startup costs and high customization appeal for budget-conscious businesses seeking tailored solutions.

To learn more, read our detailed Salesforce Commerce Cloud vs. Softline eCommerce Solution Report (Updated: August 2026).

Buyer's Guide

Salesforce Commerce Cloud vs. Softline eCommerce Solution

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Softline eCommerce Solution

Ranking in eCommerce Platforms

19th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 4.0%, down from 13.3% compared to the previous year. The mindshare of Softline eCommerce Solution is 1.1%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	4.0%
Softline eCommerce Solution	1.1%
Other	94.9%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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it_user1614540

Product Manager at a tech vendor with 11-50 employees

They tailor the design as per our needs and take care of sales tax in all the countries

Their customer support has some room for improvement. Our customers can contact Softline for billing-related questions, and sometimes, the customers come back to us because there are some delays from Softline's end. They have translated and localized all billing-related information, but their support is in English. This is something that could be improved. Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."

"There is a good community of developers for the platform."

"I like the dashboard which provides centralized access to all management, policies, rules, etc."

"Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for its ease of use, low start-up costs (compared to an on-premise solution) and scalability."

"The solution provides us all the information we need about sales and reports."

"Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities."

"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."

"The implementation team can customise the implementation to customer needs."

More Salesforce Commerce Cloud pros

"Using Softline has helped us to increase our e-commerce sales by approximately 20%."

"Softline eCommerce has helped to increase our eCommerce sales and conversion rate in our shopping cart, and our customer satisfaction is now at 95 percent, which is huge."

"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."

"The technology is very simple to use."

"What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing."

"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."

"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."

"When we started using Softline, we increased our conversion rates there by something like 10 percent."

Cons

"The extensibility of end-to-end lifecycle management for an order can be enhanced."

"The community is very closed source. If you don't buy it, you won't be able to learn it."

"Multi-tenant infrastructure is a blessing and a curse."

"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

"The back office of Salesforce could be more user-friendly."

"As its code base is hidden, we have little scope for our own customization. We compulsorily have to go with the partners they have chosen."

"We would like more interaction from Salesforce about new versions."

"If you have followed the best practices you will not have a problem, however you are allowed to change the caching for different pages and that may cause a lot of problems with the performance."

More Salesforce Commerce Cloud cons

"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."

"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner."

"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future."

"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."

"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."

"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."

"They should provide more training once the client comes onboard, or have something more scripted."

"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."

Pricing and Cost Advice

"The licensing works on a per-user basis."

"There are no significant upfront license costs."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"The product is expensive."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"I give the price of the solution a three out of ten."

More Salesforce Commerce Cloud pricing and cost advice

"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."

"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."

"Softline eCommerce has helped to increase our eCommerce sales."

"We are satisfied with their prices at the moment."

"For us, its pricing was really nice. It was more or less the same one as everyone else. I don't know what they offer to others, but for us, the offer was perfect."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Construction Company

11%

Manufacturing Company

10%

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

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Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 16% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 14% of the time

Shopify vs Salesforce Commerce Cloud

Compared 13% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 6% of the time

Aptos Retail vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Shopify vs Softline eCommerce Solution

Compared 49% of the time

Adobe Commerce vs Softline eCommerce Solution

Compared 41% of the time

HCL Digital Commerce vs Softline eCommerce Solution

Compared 10% of the time

More Softline eCommerce Solution Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

July 2026

Download Salesforce Commerce Cloud product report

Buyer's Guide

Softline eCommerce Solution

July 2026

Download Softline eCommerce Solution product report

Also Known As

Demandware

No data available

Overview

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

Softline eCommerce Solution offers diverse payment methods and flexible customization, providing seamless integration with local banks and platforms for a regionalized approach.

Softline enables businesses to tailor eCommerce activities across different markets with efficient payment support and local language options. Its integration capabilities ensure smooth operations in handling transactions, while customization requests are addressed promptly to enhance satisfaction. The management of checkout processes and protection of transactions play a crucial role for companies, especially in Latin America, focusing on maintaining client relationships and supporting renewals. This adaptability makes it a valuable tool for businesses targeting both B2B and future consumer markets.

What are the key features of Softline eCommerce Solution?

Diverse Payment Methods: Ensures compatibility with local banks and options across regions.
Local Language Support: Customizes experiences for different linguistic areas.
Flexible Customization: Offers personalized shopping carts and fast response to requests.
Seamless Integration: Easily integrates with internal platforms for efficient processes.
Effective Payment Processing: Manages chargebacks and refunds efficiently.

What benefits should users look for in reviews?

Regional Adaptability: Offers tailored solutions for various markets, enhancing local engagement.
Customization Efficiency: Quick customization options increase client satisfaction.
Transaction Security: Provides a secure environment for handling payments and sensitive data.
Client Relationship Management: Supports ongoing interaction and renewals effectively.
Future Market Expansion: Potential for growth into consumer markets beyond B2B.

Industries using Softline eCommerce leverage its capabilities to streamline sales and transaction management across regions, meeting specific local requirements. This adaptability makes it particularly beneficial in territories with diverse payment preferences and language needs, enabling businesses to maintain competitive interaction and expand their consumer base strategically.

Softline

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.

Buyer's Guide

Salesforce Commerce Cloud vs. Softline eCommerce Solution

August 2026

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