Salesforce Commerce Cloud and Softline eCommerce Solution compete in the eCommerce platform category. Salesforce Commerce Cloud has the upper hand in scalability and integration options, while Softline eCommerce Solution is notable for its cost-effective, feature-rich offerings.
Features: Salesforce Commerce Cloud offers excellent support for mobile devices, robust CRM integrations, and extensive partner ecosystems, providing a seamless omnichannel experience. It offers scalable solutions with seamless upgrades and extensive multi-language capabilities. Softline eCommerce Solution offers comprehensive inventory management, flexible shopping cart customization, and seamless regional payment method integration, making it ideal for targeted local markets.
Room for Improvement: Salesforce Commerce Cloud could benefit from a more intuitive customization process and better cost management options for customization features. Enhancements in third-party database integration support could elevate its offering. Softline eCommerce Solution could improve in omnichannel capabilities and overall integration with third-party CRM tools. It might also consider expanding its analytics capabilities and visibility into customer data.
Ease of Deployment and Customer Service: Salesforce Commerce Cloud uses a cloud-based deployment model promoting quick implementation, though customization may require additional resources. Its customer service is known for responsiveness. Softline eCommerce Solution boasts a straightforward setup process with an emphasis on self-service options, providing responsive and effective customer service.
Pricing and ROI: Salesforce Commerce Cloud has higher initial costs which can result in substantial ROI due to its business adaptability. It is suitable for businesses looking for comprehensive feature sets. Softline eCommerce Solution offers a cost-effective setup with favorable ROI through lower startup costs and high customization appeal for budget-conscious businesses seeking tailored solutions.
Salesforce Commerce Cloud is an eCommerce platform designed to help retailers and B2B companies manage sales, leads, and opportunities, create pipelines, produce reports, and forecast. It integrates with billing systems and supports sales cycles while handling large-scale projects, automating work, and offering product customization.
With seamless upgrades, extensive customization, and multilingual support, Salesforce Commerce Cloud provides a user-friendly interface, easy signup process, and robust data analysis capabilities. Clients get frequent updates and integration with other Salesforce clouds for enhanced operational efficiency. It enables extensive personalization, smooth data integration, and streamlined deployment processes.
What are the key features of Salesforce Commerce Cloud?
What benefits should users look for in the reviews?
Salesforce Commerce Cloud is utilized by American retailers, financial institutions, insurance and banking clients, and B2B customers for customizing pricing and experiences. Solution providers use it to build omnichannel platforms, automate tests, and manage extensive projects with diverse teams. Challenges include improving user experience, platform integration, pricing for smaller businesses, and technical support. Enhancements in reporting, AI capabilities, ERP integration, and better training options are needed. Data storage limitations and marketing services also require attention.
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.
A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."
Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”
Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”
Softline Ecommerce is a part of Softline Group, a leading global IT company.
Our All-in-One Ecommerce Solution for Digital Sales helps businesses to increase their revenue in online sales in Europe, Asia and Latin America.
We take care of payment processing in local currency & invoicing, tax management & compliance, protect transactions with AI-based fraud systems.
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