Salesforce Commerce Cloud vs Softline eCommerce Solution comparison

Salesforce and Softline are both solutions in the eCommerce Platforms category. Salesforce is ranked #1 with an average rating of 8.3, while Softline is ranked #21. Salesforce holds a 5.8% mindshare in P, compared to Softline’s 0.9% mindshare. Additionally, 90% of Salesforce users are willing to recommend the solution, compared to 100% of Softline users who would recommend it.

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

2,198 Views
2,176 Comparison Views

90% willing to recommend

Softline eCommerce Solution

Read 7 Softline eCommerce Solution reviews

290 Views
290 Comparison Views

100% willing to recommend

Salesforce Commerce Cloud

Softline eCommerce Solution

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

Salesforce Commerce Cloud and Softline eCommerce Solution compete in the eCommerce platform category. Salesforce Commerce Cloud has the upper hand in scalability and integration options, while Softline eCommerce Solution is notable for its cost-effective, feature-rich offerings.

Features: Salesforce Commerce Cloud offers excellent support for mobile devices, robust CRM integrations, and extensive partner ecosystems, providing a seamless omnichannel experience. It offers scalable solutions with seamless upgrades and extensive multi-language capabilities. Softline eCommerce Solution offers comprehensive inventory management, flexible shopping cart customization, and seamless regional payment method integration, making it ideal for targeted local markets.

Room for Improvement: Salesforce Commerce Cloud could benefit from a more intuitive customization process and better cost management options for customization features. Enhancements in third-party database integration support could elevate its offering. Softline eCommerce Solution could improve in omnichannel capabilities and overall integration with third-party CRM tools. It might also consider expanding its analytics capabilities and visibility into customer data.

Ease of Deployment and Customer Service: Salesforce Commerce Cloud uses a cloud-based deployment model promoting quick implementation, though customization may require additional resources. Its customer service is known for responsiveness. Softline eCommerce Solution boasts a straightforward setup process with an emphasis on self-service options, providing responsive and effective customer service.

Pricing and ROI: Salesforce Commerce Cloud has higher initial costs which can result in substantial ROI due to its business adaptability. It is suitable for businesses looking for comprehensive feature sets. Softline eCommerce Solution offers a cost-effective setup with favorable ROI through lower startup costs and high customization appeal for budget-conscious businesses seeking tailored solutions.

To learn more, read our detailed Salesforce Commerce Cloud vs. Softline eCommerce Solution Report (Updated: December 2025).

Buyer's Guide

Salesforce Commerce Cloud vs. Softline eCommerce Solution

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Softline eCommerce Solution

Ranking in eCommerce Platforms

21st

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 5.8%, down from 16.3% compared to the previous year. The mindshare of Softline eCommerce Solution is 0.9%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Commerce Cloud	5.8%
Softline eCommerce Solution	0.9%
Other	93.3%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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it_user1614540

Product Manager at a tech vendor with 11-50 employees

They tailor the design as per our needs and take care of sales tax in all the countries

Their customer support has some room for improvement. Our customers can contact Softline for billing-related questions, and sometimes, the customers come back to us because there are some delays from Softline's end. They have translated and localized all billing-related information, but their support is in English. This is something that could be improved. Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The conversion of opportunities and leads to accounts is one of the most valuable features."

"The solution is quite stable."

"The implementation team can customise the implementation to customer needs."

"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities."

"The product is easy to use."

"There is a good community of developers for the platform."

More Salesforce Commerce Cloud pros

"The technology is very simple to use."

"What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing."

"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."

"The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing."

"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."

"We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients."

"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."

Cons

"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

"Being able to customize everything in general to our specific needs would be pretty awesome."

"There is always room for improvement with any solution."

"There could be more product integration in the ERP space."

"The solution is expensive."

"Pricing is a disadvantage because it is expensive."

"The connection with Marketing Cloud should be improved."

"We would like more interaction from Salesforce about new versions."

More Salesforce Commerce Cloud cons

"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."

"The work done by the legal team is an area that can be improved."

"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."

"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future."

"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."

"I would like to get an advanced level of sales analytics for free. However, it is provided only for money."

"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."

"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."

Pricing and Cost Advice

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The licensing works on a per-user basis."

"I give the price of the solution a three out of ten."

"The pricing is fairly reasonable."

"The product is expensive."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

More Salesforce Commerce Cloud pricing and cost advice

"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."

"For us, its pricing was really nice. It was more or less the same one as everyone else. I don't know what they offer to others, but for us, the offer was perfect."

"We are satisfied with their prices at the moment."

"Softline eCommerce has helped to increase our eCommerce sales."

"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

12%

Financial Services Firm

12%

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform internally, it would benefit large customers such as us, reducing reliance on mult...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud's architecture is very effective for our channel partners, providing them a good...

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Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 22% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 20% of the time

Shopify vs Salesforce Commerce Cloud

Compared 16% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 10% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 7% of the time

More Salesforce Commerce Cloud Competitors

Shopify vs Softline eCommerce Solution

Compared 56% of the time

Adobe Commerce vs Softline eCommerce Solution

Compared 44% of the time

More Softline eCommerce Solution Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

January 2026

Download Salesforce Commerce Cloud product report

Buyer's Guide

Softline eCommerce Solution

January 2026

Download Softline eCommerce Solution product report

Also Known As

Demandware

No data available

Overview

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

Softline Ecommerce is a part of Softline Group, a leading global IT company.

Our All-in-One Ecommerce Solution for Digital Sales helps businesses to increase their revenue in online sales in Europe, Asia and Latin America.

We take care of payment processing in local currency & invoicing, tax management & compliance, protect transactions with AI-based fraud systems.

Softline

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.

Buyer's Guide

Salesforce Commerce Cloud vs. Softline eCommerce Solution

December 2025

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