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Pulseway vs Spiceworks comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pulseway
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (51st), Server Monitoring (16th), Remote Monitoring and Management (RMM) (14th)
Spiceworks
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
47
Ranking in other categories
Help Desk Software (15th), IT Asset Management (10th), IT Infrastructure Monitoring (43rd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Pulseway is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 2.2%, up 1.6% compared to last year.
Spiceworks, on the other hand, focuses on IT Infrastructure Monitoring, holds 0.6% mindshare, up 0.4% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
Pulseway2.2%
Kaseya VSA14.3%
NinjaOne11.4%
Other72.1%
Remote Monitoring and Management (RMM)
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Spiceworks0.6%
Zabbix5.3%
Datadog3.8%
Other90.3%
IT Infrastructure Monitoring
 

Featured Reviews

Pieter Plas - PeerSpot reviewer
Owner at Beerepoot Automatisering B.V.
A solution with a great monitoring system and ability to control access remotely
The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.
Rohit Samel - PeerSpot reviewer
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
Cloud storage with no hardware needed and great comprehensive reports
The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the applications I have used the most was to troubleshoot users and I've never faced difficulties or issues with the application itself."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"The solution has great workflow and server modules."
"The setup is simple."
"It gives you remote control and has a mobile app."
"So this solution allows for 24/7 support and is very handy."
"They provide a lot of features; it's good and easy software."
"Using this platform has allowed us to reach and assist our remotely based clients, regardless of their location provided they have an internet connection."
"It helps us to monitor our network activity real time, and it shows the actual map."
"Spiceworks provides a centralized system through which all IT requests are funnelled, with requests being auto-assigned a ticket number, thus streamlining organization and prioritization of requests."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"We have taken this from a central location and expanded our reach over 8 different companies with around 1000 devices all reporting to one location, and I have had no issues and do not foresee any as we continue to expand and install SpiceWorks at our remaining customers."
"Ticketing works really well."
"I can tell you it works well and is stable."
"Spiceworks is generic and free."
 

Cons

"However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved."
"There are some bugs or glitches."
"Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform."
"The solution does not allow you to make a script for just one customer."
"Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong."
"They have good technical support but it's not excellent."
"Support needs to be improved because we've sometimes had to wait 24 hours to get a response."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"I am a bit emotionally triggered and pissed off because of it because it's wasting my time and it's not what I want."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"Sometimes, it can be difficult to integrate what you need."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"It would be great to see them improve on the ticketing aspect. It still lacks some basic features that other systems have such as limiting the view of queues to certain techs."
"It's got great potential, but too many security and resource issues."
"The GUI must be improved."
 

Pricing and Cost Advice

Information not available
"The tool is cheap."
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
"The product is free! Get it now."
"It's free."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Construction Company
13%
Computer Software Company
9%
Comms Service Provider
7%
Healthcare Company
7%
Construction Company
12%
Computer Software Company
11%
University
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise10
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Spiceworks?
I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.
What is your primary use case for Spiceworks?
If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, we will ensure it is provided.
What advice do you have for others considering Spiceworks?
It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially with Channel Partners. Whenever we are posting any query or reply on a ticket, i...
 

Comparisons

 

Overview

 

Sample Customers

Dell, Canon, Siemens, Harvard University, Northwestern University
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about Pulseway vs. Spiceworks and other solutions. Updated: July 2023.
889,955 professionals have used our research since 2012.