Pulseway vs Spiceworks comparison

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172 views|133 comparisons
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1,480 views|783 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pulseway and Spiceworks based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pulseway vs. Spiceworks Report (Updated: July 2023).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues.""The setup is simple.""It gives you remote control and has a mobile app.""We like the patching of the window updates in the client's systems. You can automatically do updates with a single click.""The solution has great workflow and server modules."

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"Helpdesk and inventory are both equally valuable, and they form the true core of the product.""The solution is easy to use and easy to manage.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.""If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place.""Tickets by e-mail, with actions by hastag.""It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.""It's easy to understand.""The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

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Cons
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop.""They have good technical support but it's not excellent.""There are some bugs or glitches.""The solution does not allow you to make a script for just one customer.""GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

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"The GUI must be improved.""It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.""Since Spiceworks is a free tool, it's not very scriptable or customizable.""I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance.""Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it.""Having an integrated asset management tool, where I can plug in things that are offline, would be good.""I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

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Pricing and Cost Advice
Information Not Available
  • "The product is free! Get it now."
  • "It's free."
  • "It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
  • "Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
  • "The tool is cheap."
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    Comparison Review
    Anonymous User
    I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want using these, but they require quite some expertise before you can use them. Then there are the ones that are not open source, the enterprise softwares and cost you some money, but on the other hand, they are extremely easy to set-up and learn. You can have them up and running in a matter of minutes. And then there are those which are completely cloud based. They can be free of cost or charge some money depending on the software. The good thing about these is that you don’t have to install any extra software, and it can be managed completely online but then again these have limited features and you cannot exploit them to the full extent as you can do with the open-source and to some extent the enterprise software, so I won’t suggest you to use these, because these are generally not the complete solutions and require other support software to achieve the same. Below I have listed the outstanding pros and cons of the various Network analyzers that you can look into Nagios Pros: Nagios offers an extensive set of collector plug-ins that allows users to gather performance and availability data from a broad range of operating systems, including  Windows and Netware Nagios… Read more →
    Questions from the Community
    Top Answer:It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues.
    Top Answer:I use the product to monitor some servers and desktop PCs on my internal network. Mainly, I use it to get notified of certain events, like a server being offline, or a certain service being stopped… more »
    Top Answer:It's a good solution for monitoring servers/computers/networks from your mobile device. However, the lack of a desktop monitoring/management app may be less than ideal for many situations.
    Top Answer:The solution is easy to use and easy to manage.
    Top Answer:The GUI must be improved. The GUI looks old-fashioned. The vendor must do some web development for it.
    Ranking
    Views
    172
    Comparisons
    133
    Reviews
    4
    Average Words per Review
    690
    Rating
    8.7
    Views
    1,480
    Comparisons
    783
    Reviews
    4
    Average Words per Review
    666
    Rating
    7.0
    Comparisons
    Learn More
    Overview

    Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.

    Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.

    Some of Pulseway’s benefits and features include:

    • Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.
    • Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.
    • Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.
    • Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.
    • Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.
    • Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.
    • Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.
    • Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.
    • Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.
    • Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.
    • CRM: Get the information and resources you need to focus on your customers and increase opportunities.
    • Project management: Receive real-time project status with details on resource usage and tasks.
    • Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.
    • Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.
    • Integrations: Integrate with leading solutions, including:
      • Pulseway PSA
      • ConnectWise Manage
      • Autotask
      • Zendesk
      • Slack
      • IT Glue
      • Kasepersky
      • Bitdefender
      • WarrantyMaster

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
    Sample Customers
    Dell, Canon, Siemens, Harvard University, Northwestern University
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    Comms Service Provider10%
    University9%
    Manufacturing Company8%
    REVIEWERS
    Manufacturing Company16%
    Construction Company10%
    Educational Organization6%
    Transportation Company6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm8%
    Government7%
    Construction Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise17%
    Large Enterprise47%
    REVIEWERS
    Small Business50%
    Midsize Enterprise29%
    Large Enterprise21%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise19%
    Large Enterprise50%
    Buyer's Guide
    Pulseway vs. Spiceworks
    July 2023
    Find out what your peers are saying about Pulseway vs. Spiceworks and other solutions. Updated: July 2023.
    765,234 professionals have used our research since 2012.

    Pulseway is ranked 14th in Remote Monitoring and Management (RMM) with 6 reviews while Spiceworks is ranked 46th in IT Infrastructure Monitoring with 47 reviews. Pulseway is rated 8.6, while Spiceworks is rated 7.8. The top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". Pulseway is most compared with Zabbix, Kaseya VSA, Microsoft Configuration Manager, PRTG Network Monitor and N-able N-sight Remote Monitoring & Management, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow and Freshdesk. See our Pulseway vs. Spiceworks report.

    We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.