

PRTG Network Monitor and Splunk ITSI compete in IT monitoring and service intelligence. While PRTG is highlighted for ease of use and customer service, Splunk ITSI stands out for its advanced features, justifying its higher price.
Features: PRTG Network Monitor offers comprehensive monitoring capabilities, real-time alerts, and customizable dashboards. Splunk ITSI provides predictive analytics, detailed service insights, and robust integration capabilities.
Room for Improvement: PRTG Network Monitor could improve scalability, add advanced analytics features, and modernize its interface. Splunk ITSI's high cost, complexity, and setup time are areas for enhancement.
Ease of Deployment and Customer Service: PRTG Network Monitor is noted for quick deployment and excellent customer service. Splunk ITSI has a steeper learning curve and more extensive setup requirements, which can be challenging for users.
Pricing and ROI: PRTG Network Monitor is considered cost-effective with quick ROI and transparent pricing. Splunk ITSI, despite its high cost and substantial setup expenses, is valued for its advanced capabilities.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.
They resolve our queries 24/7.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The technical support is excellent, and I would rate it at ten.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
Splunk is highly scalable, with the ability to expand efficiently.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
PRTG Network Monitor is very stable and requires low maintenance.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 4.1% |
| Zabbix | 11.4% |
| SolarWinds NPM | 4.4% |
| Other | 80.1% |
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 2.5% |
| PagerDuty Operations Cloud | 21.5% |
| Opsgenie | 13.0% |
| Other | 63.0% |


| Company Size | Count |
|---|---|
| Small Business | 57 |
| Midsize Enterprise | 18 |
| Large Enterprise | 43 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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