We performed a comparison between PRTG Network Monitor and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things."
"PRTG Network Monitor is a very stable product."
"Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us."
"It is a user-friendly solution."
"From a network point of view, we can see the state of the network, as well as bandwidth usage and downtime."
"It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything."
"I think net flow is PRTG's most valuable feature because it doesn't cost much for us because the net flow sensor is already included in the PRTG license. We can monitor our traffic in our proxy and router."
"PRTG Network Monitor helps us quickly and easily discover a large number of sensors, so we can spend minimal time monitoring customer sites."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The observability is great and valuable."
"One of the excellent features is the service analyzer, which is truly impressive."
"Alerts and episodes are valuable to me."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"ITSI includes a feature called a glass table."
"The Wi-Fi side needs improvement."
"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
"Improvements in data storage flexibility, such as allowing customers to specify data retention periods, would enhance PRTG."
"It probably has this already, but if it had a mobile app that would be helpful. For example, on a day like today when I'm out, if I could just fire it up and see green, green, green, green, green or red, that would be good."
"I've encountered a challenge in my functions, particularly in adding and printing."
"I would like the ability to monitor Cisco IRS devices."
"I would like to see more updates available in this solution."
"PRTG Network Monitor could improve by having descriptions for the tab usages. The dashboards or interface could be easier to understand."
"Needs ability to monitor standard notification time (notify after X time)."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The data recovery has room for improvement."
"Quality-of-life features have room for improvement."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The problem becomes the price, as Splunk is an expensive product."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. PRTG Network Monitor is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Nagios Core. See our PRTG Network Monitor vs. Splunk ITSI (IT Service Intelligence) report.
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