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PRTG Network Monitor vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
PRTG Network Monitor boosts ROI by enhancing time efficiency, reducing staff needs, preventing failures, and offering cost-effective management.
Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
6.8
Users appreciate PRTG's intuitive design, often resolving issues via resources, despite email-only support and mixed service feedback.
Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The setup process is well-documented, making it easy to deploy.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
7.3
PRTG Network Monitor is highly scalable, allowing seamless expansion with added sensors or licenses, despite potential hardware limitations.
Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
PRTG Network Monitor has the ability to scale and add new devices.
On a scale of one to ten, scalability is rated as 9.5.
For less than one hundred devices, it is stable.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
7.9
PRTG Network Monitor is praised for its stability and reliability, with issues often due to user errors or limits.
Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

PRTG users seek enhancements in dashboards, cloud integration, application speed, support, reporting, pricing, and sensor expansion.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

PRTG Network Monitor provides flexible, cost-effective licensing for enterprises, appealing for intuitive setup and competitive pricing against other solutions.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
It's not too high, nor too low, but it's reasonable.
The prices are very high for PRTG Network Monitor.
Pricing is by the number of devices, not by sensor.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

PRTG Network Monitor is praised for its scalability, user-friendly interface, real-time monitoring, and seamless integration across various technologies.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
It is advantageous because it can be deployed on-premises.
PRTG Network Monitor is easy to set up. Within a few minutes, it is operational.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
 

Categories and Ranking

PRTG Network Monitor
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
102
Ranking in other categories
Network Monitoring Software (5th), IT Infrastructure Monitoring (6th), Cloud Monitoring Software (11th)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (12th), IT Alerting and Incident Management (4th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. PRTG Network Monitor is designed for Network Monitoring Software and holds a mindshare of 4.3%, down 4.7% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 3.6% mindshare, up 1.5% since last year.
Network Monitoring Software
IT Alerting and Incident Management
 

Featured Reviews

Noman-Saleem - PeerSpot reviewer
Detects suden changes but significant pricing concerns affect the effectiveness of network traffic troubleshooting
We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces…
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Educational Organization
35%
Computer Software Company
9%
Financial Services Firm
7%
Government
6%
Financial Services Firm
20%
Computer Software Company
12%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is the best network monitoring software for large enterprises?
PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...
What do you like most about PRTG Network Monitor?
The tool is integrated with our email for the alerts.
What is your experience regarding pricing and costs for PRTG Network Monitor?
The pricing is in the middle. It's not too high, nor too low, but it's reasonable.
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
 

Overview

 

Sample Customers

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about PRTG Network Monitor vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.
858,469 professionals have used our research since 2012.