"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time... The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us."
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
"Network Discovery is a feature that our customers like a lot."
"It is user-friendly. It is easy to set up health checks within PRTG and use scans. It is like a self-service tool, and anyone can configure their own settings within PRTG."
"PRTG is simple to manage. First, you can create a template for a device, then apply it to hundreds of similar devices. That's a great advantage."
"PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things."
"The feature I like is that it can easily do a lot of mapping."
"The most valuable feature of this solution is being able to see things graphically."
"The initial setup is very simple."
"The up-to-date graphs and the history are very good."
"The pricing of the product is reasonable."
"The most valuable feature is the alert and alarm monitoring."
"The most valuable feature is service assurance."
"The most valuable feature is monitoring."
"Zabbix is both stable and scalable."
"The product is very stable."
"The implementation process is very straightforward."
"It's a flexible solution."
"I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."
"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"Their penetration within the market could be much better. If their pricing was lower, even though it's reasonable now, it might help them achieve this."
"PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful."
"The inventory of the device should be improved."
"Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."
"The technical support could respond a little bit quicker."
"It would be nice if it gave us alerts via Gmail or SMS message."
"PRTG's documentation could be improved."
"We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur."
"It could be more stable."
"Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."
"When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"There are not too much documentation or manuals. We found the tutorials very easy to understand but do not go deep enough in the use of Zabbix. We need more manuals, proper use, documentation, etc."
"For us, the initial setup was complex"
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
Earn 20 points
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PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 29 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 44 reviews. PRTG Network Monitor is rated 8.2, while Zabbix is rated 8.0. The top reviewer of PRTG Network Monitor writes "If there is an incident, it not only tells you that there is an incident, it will also tell you the root cause". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". PRTG Network Monitor is most compared with Nagios XI, SolarWinds NPM, Wireshark, WhatsUp Gold and SCOM, whereas Zabbix is most compared with Nagios XI, Splunk, Nagios Core, SolarWinds NPM and SCOM. See our PRTG Network Monitor vs. Zabbix report.
See our list of best IT Infrastructure Monitoring vendors and best Network Monitoring Software vendors.
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