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PRTG Network Monitor vs SolarWinds NPM vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
PRTG Network Monitor boosts efficiency and cost savings by automating monitoring, preventing issues, and consolidating data for fast ROI.
Sentiment score
7.2
SolarWinds NPM enhances infrastructure visibility, delivering cost reductions, faster issue resolution, and significant ROI through optimized resource management.
Sentiment score
8.1
Users commend ThousandEyes for its effective ROI, cost-saving benefits, and high impact on network performance and issue resolution.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
 

Customer Service

Sentiment score
6.8
PRTG Network Monitor support is responsive, with online resources available, but improvements are needed for complex queries and remote assistance.
Sentiment score
6.9
SolarWinds NPM support gets mixed reviews, praised for expertise yet noted for delays and aggressive sales tactics.
Sentiment score
7.9
ThousandEyes' customer service is praised for effective support and prompt response times, though some seek faster responses.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
We are getting solutions on time, and they are very helpful.
If there is no timely response, getting a resolution is more difficult.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
We contacted the support team, and they resolved it within a couple of hours.
 

Scalability Issues

Sentiment score
7.3
PRTG Network Monitor offers scalable network monitoring with remote probes, supporting small to enterprise environments despite potential high-sensor performance issues.
Sentiment score
6.9
SolarWinds NPM is scalable, adapts well to infrastructures, but may face performance and cost issues on virtual platforms.
Sentiment score
7.3
ThousandEyes scales effectively across industries, supporting diverse enterprises effortlessly, though costs may rise with added agents.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
 

Stability Issues

Sentiment score
7.9
PRTG Network Monitor is stable and reliable, with performance issues typically linked to setup, maintenance, and configuration.
Sentiment score
7.5
SolarWinds NPM is stable with issues from server limits and bugs, resolved through updates and proper configuration.
Sentiment score
8.3
ThousandEyes is stable and reliable, with smooth operation, minor bugs typical, and effective issue management ensures user satisfaction.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
The NPM product is stable, particularly when used for simple network monitoring.
 

Room For Improvement

PRTG Network Monitor requires enhancements in performance, cloud integration, user interface, and affordability to meet user demands effectively.
SolarWinds NPM users report issues with network discovery, UI features, costs, automation, support, and security improvements are needed.
ThousandEyes should improve server monitoring, integration, AI, UI, compatibility, documentation, and reduce operational noise for enhanced user experience.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
Customers have given feedback about the delayed response times from the technical team.
Features such as taking backup of the devices or configurations of the devices can be included in further versions of SolarWinds NPM.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
 

Setup Cost

PRTG Network Monitor provides flexible pricing and comprehensive features, appealing to enterprises with various budget and monitoring needs.
SolarWinds NPM pricing varies by setup size, with initial costs, tiered licensing, and maintenance fees influencing total expenses.
ThousandEyes pricing varies; some see it as expensive, favoring large enterprises, with potential monthly fee shifts.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
It's not too high, nor too low, but it's reasonable.
The solution is considered expensive.
Pricing-wise, SolarWinds NPM is more expensive than PRTG.
 

Valuable Features

PRTG Network Monitor offers rapid deployment, scalability, detailed insights, cost-effective licensing, and real-time monitoring, ensuring high customer satisfaction.
SolarWinds NPM offers ease of deployment, real-time monitoring, customizable alerts, and user-friendly design for efficient network management.
ThousandEyes provides comprehensive network monitoring, detailed analysis, user-friendliness, scalability, and integration, aiding efficient troubleshooting and operational enhancement.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
The most valuable feature for us is the database performance analyzer, which we use a lot.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
It provides a detailed overview of the network, which is valuable.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
 

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of PRTG Network Monitor is 4.1%, down from 4.2% compared to the previous year. The mindshare of SolarWinds NPM is 4.4%, down from 4.9% compared to the previous year. The mindshare of ThousandEyes is 3.4%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
SolarWinds NPM4.4%
PRTG Network Monitor4.1%
ThousandEyes3.4%
Other88.1%
Network Monitoring Software
 

Featured Reviews

Noman-Saleem - PeerSpot reviewer
Detects suden changes but significant pricing concerns affect the effectiveness of network traffic troubleshooting
We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces…
Tochukwu Uzomba - PeerSpot reviewer
Rich modular monitoring capabilities offer tailored monitoring needs with good support
SolarWinds NPM is used for monitoring different solutions like database, infrastructure, and network performance. Each of these requires separate solutions, and SolarWinds provides modular options for monitoring Based on my experiences, SolarWinds NPM can handle large network infrastructures…
Edmar Silva - PeerSpot reviewer
Excellent monitoring and troubleshooting capabilities while identifying exact issue locations
When I first started using ThousandEyes, I found it challenging to extract useful information due to the numerous options available. I needed some training to effectively troubleshoot. More detailed documentation explaining the metrics and the testing mechanisms would be helpful. The information is there, but understanding exactly what ThousandEyes is testing to make its conclusions can be obscure.
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Government
9%
Financial Services Firm
8%
Comms Service Provider
7%
Computer Software Company
11%
Manufacturing Company
10%
Financial Services Firm
10%
Government
8%
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise18
Large Enterprise40
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise33
Large Enterprise84
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise11
 

Questions from the Community

What is the best network monitoring software for large enterprises?
PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it a...
What do you like most about PRTG Network Monitor?
The tool is integrated with our email for the alerts.
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools ar...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalabil...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others...
What needs improvement with ThousandEyes?
ThousandEyes could improve by implementing a similar incident management system like BigPanda ( /products/bigpanda-re...
 

Also Known As

No data available
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
No data available
 

Overview

 

Sample Customers

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Zabbix, Auvik, SolarWinds and others in Network Monitoring Software. Updated: September 2025.
868,759 professionals have used our research since 2012.