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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
6th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
21
Ranking in other categories
Application Lifecycle Management (ALM) Suites (6th)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
5th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Project Portfolio Management (1st)
 

Mindshare comparison

As of May 2025, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 4.2%, up from 2.9% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 6.6%, up from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

Dina Bindi - PeerSpot reviewer
Provides traceability and compliance with high flexibility
It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective. However, we don't use DevOps-related features, such as integration with tools like SVN or Git, because we use Azure DevOps. The aspects related to requirements, testing, changes, tasks, and agile methodology are excellent, which is why we've been using it for a long time.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's most valuable feature is its browser experience. I rate its traceability feature a ten out of ten. From the initial stage to the release, you can manage everything through a single point."
"The initial setup of this solution was straightforward, and there were not too many problems with it."
"It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective."
"It meets with everybody's needs without having to grab plugins."
"Polarion ALM helps us better structure our customer requirements, and we can also validate the specs of our products against those. If anything changes on our side, we see the impact, and we can see the effect If a customer changes requirements."
"The tool helped us to more effectively and efficiently gather and structure the information (requirements, test plans, project management data, etc.), and share it with the involved stakeholders in a safe and change-controlled manner."
"The most valuable feature is the function of the ALM system."
"Polarion ALM's integration is very good and easy to use."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The resource manager is useful."
"It manages portfolios and aligns our current portfolio with internal changes."
"We like the status report feature. It is something really valuable."
 

Cons

"The weak point of Polarion ALM software is about reporting and time for extraction of the data...The quality of reporting needs to improve."
"Integration requires a lot of effort. You typically need to work with an implementation partner to get it done. Most connectors available for Polarion ALM are paid. Unlike other vendors offering several standard connectors for free, integrating third-party software with Polarion ALM involves discussing and coordinating with the third-party software providers, which requires effort."
"The planning and task management aspects of the solution were not that easy."
"As Polarion ALM is a development-oriented tool, easy support or easy access is provided by default, but if I want to use detailed features, I need to write the script, particularly the VM script, and this is its area for improvement. I want Polarion ALM to have a graphical user interface that doesn't need scripting. In the next release of the tool, I'd like for it to not require scripting and programming because needing to run script language is time-consuming."
"The user interface is not yet optimized."
"I also recently suggested that CMS consider incorporating generative artificial intelligence into the system."
"Based on my understanding, the tool's integration capabilities with multiple tools is an area of concern that Polarion needs to focus on more."
"The interface for this solution needs to be made more user-friendly to provide a better user experience."
"The solution needs a few things in terms of resource management."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"I would like to see some artificial intelligence incorporated into the management functions."
"The cost could be improved. The solution is quite pricey."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"The configurations are fine, but the user interface could be improved."
"As of now, making the product more cost-beneficial would help more organizations consider investing in it."
"It could be more user-friendly."
 

Pricing and Cost Advice

"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"The solution is expensive."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"You have to pay around 50-60 euros per user."
"Software for medical devices is always expensive."
"It is an expensive product."
"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"I would rate the cost as five out of ten."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The solution is expensive."
"The tool is expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
26%
Computer Software Company
14%
Healthcare Company
8%
Financial Services Firm
4%
Financial Services Firm
16%
Manufacturing Company
13%
Healthcare Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Polarion ALM?
Polarion ALM ( /categories/application-lifecycle-management-alm-suites ) could see improvements in performance and scalability. The system’s technology is not the most current, leading to missing f...
What is your primary use case for Polarion ALM?
Polarion ALM ( /products/polarion-alm-reviews ) is a tool that delivers both document views and table views simultaneously. It organizes configurations according to norms and standards, making it s...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt. Additional online help or materials would ease the configurat...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.