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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
6th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
Application Lifecycle Management (ALM) Suites (6th)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Project Portfolio Management (1st)
 

Mindshare comparison

As of August 2025, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 4.4%, up from 2.7% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 7.3%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

Dina Bindi - PeerSpot reviewer
Provides traceability and compliance with high flexibility
It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective. However, we don't use DevOps-related features, such as integration with tools like SVN or Git, because we use Azure DevOps. The aspects related to requirements, testing, changes, tasks, and agile methodology are excellent, which is why we've been using it for a long time.
Vishal Savajiani - PeerSpot reviewer
Effective reporting and AI features enhance task tracking
The best feature is the effective reporting system for project portfolio and program management. It allows us to track tasks easily, create cost budgets for individual tasks, and is aligned with AI features. It's a comprehensive strategic project management tool, Agile tool, and business continuity tool. The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup of this solution was straightforward, and there were not too many problems with it."
"It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective."
"I am impressed with the solution’s stability."
"Scalability is good...The integration is quite good."
"The features I find the most valuable are requirement tracking and schematics."
"The technical support is quite good."
"The best feature of Polarion ALM to me is its traceability link."
"Polarion ALM's integration is very good and easy to use."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The interface is extremely user-friendly."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"It's a very complete solution."
"It manages portfolios and aligns our current portfolio with internal changes."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The alignment feature between projects from the idea phase until it is finalized is highly valuable."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
 

Cons

"The interface for this solution needs to be made more user-friendly to provide a better user experience."
"The ease-of-use could be improved a little."
"The solution needs to improve its user experience and graphics."
"The planning and task management aspects of the solution were not that easy."
"The user interface of Polarion ALM needs improvement as it can experience changes that disrupt workflows, especially during major updates."
"Technical support needs some improvement."
"Integration requires a lot of effort. You typically need to work with an implementation partner to get it done. Most connectors available for Polarion ALM are paid. Unlike other vendors offering several standard connectors for free, integrating third-party software with Polarion ALM involves discussing and coordinating with the third-party software providers, which requires effort."
"Based on my understanding, the tool's integration capabilities with multiple tools is an area of concern that Polarion needs to focus on more."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."
"Improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager."
"I would like to see some artificial intelligence incorporated into the management functions."
"The configurations are fine, but the user interface could be improved."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"The solution needs a few things in terms of resource management."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
 

Pricing and Cost Advice

"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"It is an expensive product."
"The solution is expensive."
"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"You have to pay around 50-60 euros per user."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"Software for medical devices is always expensive."
"I would rate the cost as five out of ten."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The solution was quite expensive."
"The tool is expensive."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"The solution is expensive."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
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Top Industries

By visitors reading reviews
Manufacturing Company
28%
Computer Software Company
12%
Healthcare Company
7%
Financial Services Firm
4%
Financial Services Firm
15%
Manufacturing Company
13%
Government
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Polarion ALM?
The backlog management for Agile in Polarion ALM could be improved or enhanced in future releases. What is missing is that if you have a hierarchy in your backlog with epics, features, and user sto...
What is your primary use case for Polarion ALM?
We are in our product development using Polarion ALM's functionalities. I am a power user, partly responsible for configuring the tool. We are using it for many things. The idea was to go for a req...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Based on observations, improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager. Restricti...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: July 2025.
864,155 professionals have used our research since 2012.