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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
5th
Average Rating
8.0
Reviews Sentiment
6.0
Number of Reviews
24
Ranking in other categories
Application Lifecycle Management (ALM) Suites (5th)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
37
Ranking in other categories
Project Portfolio Management (6th)
 

Mindshare comparison

As of August 2026, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 3.9%, down from 4.4% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 3.6%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management3.6%
Polarion ALM3.9%
Other92.5%
Enterprise Agile Planning Tools
 

Featured Reviews

LasseMikkonen - PeerSpot reviewer
CEO at byte
Has provided mature traceability and configuration features while supporting complex product development for mid-to-large companies
Polarion ALM can learn from Atlassian tools a lot, as the usability is not the best, and it is really narrowly focused on requirements management only. For example, if you want to do testing and test result management with it, it is very limited. Jama Connect has similar limitations, and both should really focus on developing the integrations and extendability. For example, Jama Connect does not even have an extension marketplace, whereas Polarion has a small one. However, compared to the Atlassian Marketplace where you can get whatever applications for whatever price, it is a totally different ballgame. I would highly recommend Polarion ALM add more AI features to it. I know they have started to do something, but for example, I have been developing widgets for IBM DOORS Next, AI widgets, so that you can write and analyze requirements with the AI, and I have also done the same for Jira, creating a couple of Jira applications in the marketplace as well.
reviewer1470327 - PeerSpot reviewer
Senior Software Analyst at a tech vendor with 10,001+ employees
Workflow automation has streamlined request tracking and approval processes for my teams
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps and Power Automate are much cheaper now compared to ServiceNow Strategic Portfolio Management. They should provide the approval license at no cost for ServiceNow Strategic Portfolio Management; otherwise, it would be difficult to continue with ServiceNow Strategic Portfolio Management. They must add integrations with other tools, and also a plug and play integration. The auto-closing of incidents with AI should be implemented; for example, if a user is facing an issue with a computer or some application, that incident needs to be taken care of by AI itself instead of a human.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the function of the ALM system."
"Polarion ALM is excellent for tracking who is working on what and how many people are involved in a project."
"The tool's most valuable feature is its browser experience. I rate its traceability feature a ten out of ten. From the initial stage to the release, you can manage everything through a single point."
"It offers good performance."
"It is a very stable solution."
"Scalability is good...The integration is quite good."
"The tool helped us to more effectively and efficiently gather and structure the information (requirements, test plans, project management data, etc.), and share it with the involved stakeholders in a safe and change-controlled manner."
"It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective."
"The performance is good."
"The resource manager is useful."
"We like the ease of making the dashboards, gathering information of a set of projects, programs and portfolios."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"You don't need a lot of plugins."
"Information management is very beneficial for our customers."
"We don't have any complaints regarding the stability of ServiceNow IT Business Management."
 

Cons

"The tool needs to improve its planning. It also needs to add more integrations."
"The weak point of Polarion ALM software is about reporting and time for extraction of the data...The quality of reporting needs to improve."
"The most important thing for them to improve should be platform-independent features. They should also provide extensive pipelines and release pipelines that we can define and we can work on."
"The system’s technology is not the most current, leading to missing features that are common in web-based applications."
"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"Test management lacks an automated process."
"The ease-of-use could be improved a little."
"As Polarion ALM is a development-oriented tool, easy support or easy access is provided by default, but if I want to use detailed features, I need to write the script, particularly the VM script, and this is its area for improvement. I want Polarion ALM to have a graphical user interface that doesn't need scripting. In the next release of the tool, I'd like for it to not require scripting and programming because needing to run script language is time-consuming."
"Improvements in ServiceNow Strategic Portfolio Management could involve enhancing the project workbench, which currently shows every project to any project manager."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge."
"The product comes with little options out of the box."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The user interface could be more modern."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The solution is very expensive and best for larger organizations, mostly due to the fact that it would be too costly to use for medium-sized companies."
 

Pricing and Cost Advice

"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"You have to pay around 50-60 euros per user."
"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"The solution is expensive."
"It is an expensive product."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"Software for medical devices is always expensive."
"The licensing is based on metrics and is tailored to customer's needs."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The solution was quite expensive."
"The tool is expensive."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"I would rate the cost as five out of ten."
"The pricing is negotiable based on the contract and licensing perspective."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
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Top Industries

By visitors reading reviews
Manufacturing Company
30%
Computer Software Company
7%
Comms Service Provider
6%
Healthcare Company
6%
Financial Services Firm
14%
Manufacturing Company
10%
Government
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise12
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise27
 

Questions from the Community

What needs improvement with Polarion ALM?
Polarion ALM can learn from Atlassian tools a lot, as the usability is not the best, and it is really narrowly focused on requirements management only. For example, if you want to do testing and te...
What is your primary use case for Polarion ALM?
We are in our product development using Polarion ALM's functionalities. I am a power user, partly responsible for configuring the tool. We are using it for many things. The idea was to go for a req...
What advice do you have for others considering Polarion ALM?
The pricing of Polarion ALM and IBM ELM is pretty much aligned. They are not at the same level, but I would say aligned according to the capabilities of the tools, with DOORS being more expensive b...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
I purchased the license for the product directly from ServiceNow Strategic Portfolio Management.
What needs improvement with ServiceNow Strategic Portfolio Management?
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps a...
What is your primary use case for ServiceNow Strategic Portfolio Management?
My use cases for ServiceNow Strategic Portfolio Management include ITSM. For ITSM, I use it for the service desk, workflow creations, catalog creation, and automatic allocations. I work with Servic...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: June 2026.
908,877 professionals have used our research since 2012.