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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
6th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
22
Ranking in other categories
Application Lifecycle Management (ALM) Suites (6th)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Project Portfolio Management (1st)
 

Mindshare comparison

As of June 2025, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 4.6%, up from 2.8% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 7.2%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
 

Featured Reviews

Dina Bindi - PeerSpot reviewer
Provides traceability and compliance with high flexibility
It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective. However, we don't use DevOps-related features, such as integration with tools like SVN or Git, because we use Azure DevOps. The aspects related to requirements, testing, changes, tasks, and agile methodology are excellent, which is why we've been using it for a long time.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Polarion ALM is excellent for tracking who is working on what and how many people are involved in a project."
"Polarion ALM's integration is very good and easy to use."
"The tool helped us to more effectively and efficiently gather and structure the information (requirements, test plans, project management data, etc.), and share it with the involved stakeholders in a safe and change-controlled manner."
"It offers good performance."
"We had a nice experience with technical support."
"The solution offers good integration."
"The best feature of Polarion ALM to me is its traceability link."
"Polarion ALM helps us better structure our customer requirements, and we can also validate the specs of our products against those. If anything changes on our side, we see the impact, and we can see the effect If a customer changes requirements."
"The interface is extremely user-friendly."
"We like the status report feature. It is something really valuable."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The program is stable."
"The best feature is the effective reporting system for project portfolio and program management."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"In mature companies ready for it, the return on investment would be a nine point five."
"The most important feature of ServiceNow IT Business Management is flexibility."
 

Cons

"We use PTC Windchill, and Polarion ALM doesn't have native integration, so we had to purchase the connector to integrate it with Polarion ALM. We still haven't implemented it."
"The most important thing for them to improve should be platform-independent features. They should also provide extensive pipelines and release pipelines that we can define and we can work on."
"The planning and task management aspects of the solution were not that easy."
"Technical support needs some improvement."
"Nowadays, the dashboard is too complex to be created."
"The ease-of-use could be improved a little."
"The user interface is not yet optimized."
"The solution needs to improve its user experience and graphics."
"SPM is definitely strong for project management, but its finance capabilities are not as robust."
"The solution needs a few things in terms of resource management."
"It could be more user-friendly."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"The configurations are fine, but the user interface could be improved."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
 

Pricing and Cost Advice

"You have to pay around 50-60 euros per user."
"The solution is expensive."
"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"It is an expensive product."
"Software for medical devices is always expensive."
"The cost of the solution should not be more than $50,000 annually."
"The licensing is based on metrics and is tailored to customer's needs."
"I would rate the cost as five out of ten."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The solution was quite expensive."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
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Top Industries

By visitors reading reviews
Manufacturing Company
26%
Computer Software Company
14%
Healthcare Company
8%
Financial Services Firm
4%
Financial Services Firm
15%
Manufacturing Company
13%
Government
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Polarion ALM?
The user interface of Polarion ALM needs improvement as it can experience changes that disrupt workflows, especially during major updates. Sometimes, database migrations take too long, spanning two...
What is your primary use case for Polarion ALM?
As a manual tester, I use Polarion ALM ( /products/polarion-alm-reviews ) for our weekly builds validation. These builds are crucial as they eventually lead to final release builds for customers. I...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt. Additional online help or materials would ease the configurat...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: June 2025.
857,028 professionals have used our research since 2012.