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Polarion ALM vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polarion ALM
Ranking in Enterprise Agile Planning Tools
7th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
Application Lifecycle Management (ALM) Suites (6th)
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Project Portfolio Management (2nd)
 

Mindshare comparison

As of October 2025, in the Enterprise Agile Planning Tools category, the mindshare of Polarion ALM is 4.1%, up from 2.9% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 6.0%, up from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools Market Share Distribution
ProductMarket Share (%)
ServiceNow Strategic Portfolio Management6.0%
Polarion ALM4.1%
Other89.9%
Enterprise Agile Planning Tools
 

Featured Reviews

Dina Bindi - PeerSpot reviewer
Provides traceability and compliance with high flexibility
It's extremely flexible. Configuring items is straightforward and doesn't require involving the supplier each time. We find the requirement management, test management, documentation, and dashboards very effective. However, we don't use DevOps-related features, such as integration with tools like SVN or Git, because we use Azure DevOps. The aspects related to requirements, testing, changes, tasks, and agile methodology are excellent, which is why we've been using it for a long time.
Vishal Savajiani - PeerSpot reviewer
Effective reporting and AI features enhance task tracking
The best feature is the effective reporting system for project portfolio and program management. It allows us to track tasks easily, create cost budgets for individual tasks, and is aligned with AI features. It's a comprehensive strategic project management tool, Agile tool, and business continuity tool. The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It meets with everybody's needs without having to grab plugins."
"We had a nice experience with technical support."
"The most valuable feature is the function of the ALM system."
"The solution offers good integration."
"The software is stable."
"Polarion ALM helps us better structure our customer requirements, and we can also validate the specs of our products against those. If anything changes on our side, we see the impact, and we can see the effect If a customer changes requirements."
"Polarion ALM's integration is very good and easy to use."
"Polarion ALM has some valuable tools for managing our targets and requirements. I think that's its best feature."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"Stable and scalable solution."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The new feature includes different lenses, such as the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management."
"The performance is good."
 

Cons

"The tool needs to improve its planning. It also needs to add more integrations."
"The most important thing for them to improve should be platform-independent features. They should also provide extensive pipelines and release pipelines that we can define and we can work on."
"Nowadays, the dashboard is too complex to be created."
"The solution needs to improve its user experience and graphics."
"The user interface of Polarion ALM needs improvement as it can experience changes that disrupt workflows, especially during major updates."
"The weak point of Polarion ALM software is about reporting and time for extraction of the data...The quality of reporting needs to improve."
"Based on my understanding, the tool's integration capabilities with multiple tools is an area of concern that Polarion needs to focus on more."
"One of Polarion's shortcomings would be planning. It can handle plans, but the planning feature is very basic."
"The price is too high."
"The cost could be improved. The solution is quite pricey."
"A major improvement we would like to see is definitely around agile management."
"The configurations are fine, but the user interface could be improved."
"I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The main challenge we face with SPM is its flexibility, which can sometimes lead to lengthy discussions and slow down implementation. As for improvements, integrating IT finance management tools like AppTio or Nearos would be beneficial. We already have data mining capabilities, but continuous updates and enabling of new features would be great, considering the rapid pace of DevOps advancements in the market. In terms of forward-looking analytics and comparison to tools like Power BI, there are areas that could be enhanced, especially in drill-down reporting."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
 

Pricing and Cost Advice

"It is an expensive product."
"The license model is okay for large companies but would be quite expensive for smaller enterprises."
"Our license for Polarion ALM is yearly. And it's not the cheapest tool that we've looked at. So if we had made our decision purely based on the licensing cost, we wouldn't have selected Polarion."
"The solution is expensive."
"You have to pay around 50-60 euros per user."
"Software for medical devices is always expensive."
"If the pricing would come down and it was more affordable then we wouldn't have to switch."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The pricing is negotiable based on the contract and licensing perspective."
"I would rate the cost as five out of ten."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"The licensing is based on metrics and is tailored to customer's needs."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
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Top Industries

By visitors reading reviews
Manufacturing Company
28%
Computer Software Company
11%
Healthcare Company
6%
Educational Organization
4%
Financial Services Firm
14%
Manufacturing Company
12%
Government
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise3
Large Enterprise12
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise23
 

Questions from the Community

What needs improvement with Polarion ALM?
The backlog management for Agile in Polarion ALM could be improved or enhanced in future releases. What is missing is that if you have a hierarchy in your backlog with epics, features, and user sto...
What is your primary use case for Polarion ALM?
We are in our product development using Polarion ALM's functionalities. I am a power user, partly responsible for configuring the tool. We are using it for many things. The idea was to go for a req...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Engineering Ingegneria Informatica, IBS AG, Zumtobel Group
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Polarion ALM vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: September 2025.
872,778 professionals have used our research since 2012.