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Outreach vs Pipedrive comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Outreach
Ranking in Opportunity Management
6th
Average Rating
8.2
Reviews Sentiment
4.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Pipedrive
Ranking in Opportunity Management
7th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
CRM (19th), Local Government CRM (5th), Sales Force Automation (9th)
 

Mindshare comparison

As of August 2026, in the Opportunity Management category, the mindshare of Outreach is 3.6%, up from 2.2% compared to the previous year. The mindshare of Pipedrive is 6.1%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Opportunity Management Mindshare Distribution
ProductMindshare (%)
Outreach3.6%
Pipedrive6.1%
Other90.3%
Opportunity Management
 

Featured Reviews

Evelina Mungai - PeerSpot reviewer
Digital Marketing Manager at Unilever
Targeted outreach has boosted engagement and improves collaboration across the sales cycle
According to my experience, the best features Outreach offers are its helpfulness and effectiveness. It also offers a set of free trial and an intuitive, user-friendly interface. It offers sales engagement, revenue intelligence, and revenue operation functionality in a unified platform. Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle. Outreach helps automate sequences and ensures consistent and timely customer engagement. I also appreciate that it provides clear analytics on opens, clicks, and replies to refine the outreach strategy. Additionally, the use of AI captures real-time meeting notes and action items, saving time and preventing missed details.
Willem Lambrechts - PeerSpot reviewer
Managing Director at Drebbel
Offers the ability to create multiple pipelines and the flexibility in filtering and reporting
We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Outreach has positively impacted my organization by streamlining how we work individually and allowing us to see what others are doing."
"Outreach has positively impacted my organization by helping us reduce the sales cycle from nine months to six months, which is very significant."
"Outreach is also very cost-effective compared to Freshsales and other alternatives, and it has helped us achieve our marketing goals and reach out to more customers easily, improving my organization's productivity for the last five years."
"Outreach is an essential tool for doing outbound work and speeds up my workflow significantly."
"Outreach has impacted our organization positively because it has become a medium for us to reach out to an audience which we were not able to reach out to earlier."
"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects."
"The best features Outreach offers are the organization of having the tasks for the day lined up and showing activity as far as being able to put down notes and record activity that I have had within Outreach."
"Outreach is very good when engaging with sponsors to understand their expectations."
"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."
"Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product."
"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."
"Pipedrive offers a lot of value for the money because it includes e-signature, document generation, CRM, and workflow automation in one not-expensive solution."
"It's very flexible and we can really fit it into our business model."
"The solution is pretty easy to use and intuitive."
"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."
"It is a stable platform."
 

Cons

"Outreach can be improved in several ways. Every now and then, it will have sync issues, especially with voice headsets."
"Outreach can be improved as analytics sometimes feel quite rigid."
"In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial."
"Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times."
"Outreach can be improved because its AI features are not strong."
"Outreach crashed, especially when we were making cold calls. The call recordings frequently were not being recorded when they should have been, which was frustrating."
"Outreach can improve because it can be overwhelming due to its robustness."
"Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively."
"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."
"The automation process is challenging."
"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."
"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."
"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."
"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."
"The platform could be even more robust."
"You must pay more if you need an additional feature."
 

Pricing and Cost Advice

"Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading."
"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."
"The solution is affordable."
"The price of Pipedrive has been reasonable."
"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."
"The product is expensive but provides valuable services."
"As of now, the pricing and value are quite good."
"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."
"Pipedrive is relatively more affordable than other solutions."
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Top Industries

By visitors reading reviews
Construction Company
14%
Comms Service Provider
9%
University
9%
Retailer
9%
Outsourcing Company
14%
Construction Company
14%
Comms Service Provider
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Large Enterprise5
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

What needs improvement with Outreach?
Outreach can be improved by embedding a significant amount of AI and LLM models within the tool itself to fast-track or improve the productivity of sellers reaching out to their audience. The usabi...
What is your primary use case for Outreach?
Outreach is primarily used by our BDR, sales, and marketing team for email marketing and email nurtures. We formulate email templates and send automated emailers to our prospects using Outreach. We...
What is your experience regarding pricing and costs for Outreach?
I do not have any visibility into pricing, setup cost, and licensing for Outreach. I am an end user.
What needs improvement with Pipedrive?
New features sometimes seem bolted on rather than being smooth.
What advice do you have for others considering Pipedrive?
I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.
 

Comparisons

 

Overview

 

Sample Customers

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow
Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo
Find out what your peers are saying about Outreach vs. Pipedrive and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.