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Oracle CRM vs Structured comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle CRM
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
42
Ranking in other categories
CRM (7th), Marketing Automation (5th)
Structured
Average Rating
9.0
Reviews Sentiment
4.7
Number of Reviews
3
Ranking in other categories
Channel Marketing Automation Software (1st), Partner Relationship Management (PRM) (4th)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Oracle CRM is designed for CRM and holds a mindshare of 1.1%, down 3.2% compared to last year.
Structured, on the other hand, focuses on Channel Marketing Automation Software, holds 13.2% mindshare, up 8.9% since last year.
CRM Mindshare Distribution
ProductMindshare (%)
Oracle CRM1.1%
Microsoft Dynamics CRM2.6%
Salesforce Sales Cloud2.1%
Other94.2%
CRM
Channel Marketing Automation Software Mindshare Distribution
ProductMindshare (%)
Structured13.2%
E2open Channel Application Suite19.2%
Impartner PRM15.0%
Other52.6%
Channel Marketing Automation Software
 

Featured Reviews

reviewer2758776 - PeerSpot reviewer
IT Consultant at a tech services company with 51-200 employees
Has improved process coverage and integration while offering strong analytics and user experience
The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.
reviewer2757024 - PeerSpot reviewer
Director, Partner Marketing at a outsourcing company with 1,001-5,000 employees
Co-branded content has reached partners faster and personalized campaigns have improved engagement
It's fairly easy to implement StructuredWeb within my existing marketing processes, probably a seven or eight on a scale of 1 to 10. Navigating through what they call the small journeys for setting up the marketing campaigns is more complicated; I'd rate that probably a five, as we're just starting some of that process now, and one of the reasons we haven't started until now is that it's quite complicated. The complexity in navigating the setup hasn't affected the speed of launching marketing campaigns significantly; there are some internal processes that contribute. The biggest issue that affected our speed of launching was the content upload process, where certain formats are easy for StructuredWeb to upload, while others take more time and are more manual. StructuredWeb is very focused on partner marketing and certainly competes as a best-of-breed solution. There are other platforms that have elements of what StructuredWeb offers, but from what I've seen, it's very high for a partner marketing-specific platform. The effectiveness of the personalized content delivery in enhancing partner engagement is a very strong component; however, the only criticism we've received from partners is that sometimes our rules about what can be edited on the content are too restrictive for them. They would appreciate seeing us exercise more flexibility and less control. But that's an internal policy issue, not a problem with StructuredWeb. Managing personalized content for different partners within StructuredWeb really comes down to partner size and resources. Larger partners typically use the platform to occasionally co-brand the content and then download it without extensive editing. In contrast, smaller partners, who may not have their own marketing platforms, engage in more extensive editing on the StructuredWeb platform and sometimes deploy from there and sometimes from their own platform. We haven't really utilized the AI assistant for creating and distributing marketing content yet. There are two AI models: one internal and one external, where we haven't launched the external one available to our partners via the platform. The internal one has been experimented with, but due to turnover in staff, those initially trained are no longer with us, so we feel we're back to square one. Additionally, the AI component is somewhat tedious due to our AI council regulations within Imnissa, which has restricted us from using all capabilities from StructuredWeb. I would rate StructuredWeb an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most important feature is the ability to assign a plan using the manual close function."
"It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas."
"CRM's performance is good, we've never faced any issues with it."
"The wing-to-wing integration of applications is one of the most strong features of Oracle CRM."
"Oracle CRM helped us better understand the customer journey."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"We believe that Oracle is the most powerful service module over other products."
"The reporting features are valuable."
"The best part is that they have these Assistant AI and Edit AI capabilities that truly allow our partners to take our demand gen campaigns and essentially utilize our back-end data to build out accurate claims around our technologies."
"Consolidating everything in one single tool—StructuredWeb—has allowed us to save costs through the process and solve for lower management costs from our perspective, and also helped us to provide a better experience for our partners because now everything is in the same tool instead of managing two different tools that do not talk to each other easily, improving the experience for partners."
"The most glaring benefit I've observed from using StructuredWeb for partner marketing is the ability to get out co-branded materials in a much faster fashion, which keeps our partners engaged."
 

Cons

"With Oracle CRM, people report some usual downtime and frequent outages."
"The user interface and performance could be better."
"The licensing is expensive."
"An improvement would be to lower the price of the license."
"The solution's mobile app needs to be enriched with more functionalities in the future."
"The product support, sharing the integration standards with major products or solutions and also for custom ones which am sure that will be a challenge for Oracle itself, support for REST out of the box will be required."
"The licensing is expensive."
"The initial setup was quite complex in the beginning, and once it was done, it was quite difficult to manage."
"Areas that may have room for improvement include continuing to evolve as AI continues to evolve; the capabilities and the use cases of how AI can be used for partners are areas they are developing."
"If anything, it would be the pricing. I get nervous about how many partners will use the service, as it is based on a schedule."
 

Pricing and Cost Advice

"Compared to alternative solutions Oracle CRM is expensive."
"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."
"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."
"The cost of a license with support is slightly higher than a regular license."
"The solution is expensive."
"The product’s pricing is very high."
"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."
"There are licenses needed to use this solution and they are managed by our product team."
Information not available
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Top Industries

By visitors reading reviews
University
11%
Financial Services Firm
11%
Manufacturing Company
8%
Educational Organization
7%
Marketing Services Firm
19%
Wholesaler/Distributor
12%
Retailer
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise23
No data available
 

Questions from the Community

What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...
What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
What needs improvement with Oracle CRM?
I wouldn't say that the deployment was the time-consuming aspect that is the room for improvement; our organizational processes were so complex that they needed to be mapped properly to the solutio...
What is your experience regarding pricing and costs for StructuredWeb?
The pricing for StructuredWeb is not cheap; it's certainly one of the more expensive projects of its type within the company. However, it is cheaper than E2open used to be for VMware, which had a l...
What needs improvement with StructuredWeb?
To improve the solution, I think the most important change would be expanding the number of files supported for import. One of the ongoing issues we've had is the platform's ability to consume cont...
What is your primary use case for StructuredWeb?
My main use cases for StructuredWeb are twofold: one is for posting content for our reseller partners to consume and co-brand with, which is primarily for our larger reseller partners. For smaller ...
 

Also Known As

Market2Lead
StructuredWeb
 

Overview

 

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
IBM, ServiceNow, Ingram, Veeam, Google, Zoom, Qlik, Arrow, Dell, Microsoft, TD Synnex, HPE
Find out what your peers are saying about Oracle CRM vs. Structured and other solutions. Updated: November 2025.
885,667 professionals have used our research since 2012.