OpenText Process Automation vs ServiceNow Now Platform comparison

The compared OpenText and ServiceNow solutions aren't in the same category. OpenText is ranked #28 in BPM , with an average rating of 7.5, and holds a 1.2% mindshare in the category. ServiceNow is ranked #14 in RADS , with an average rating of 7.7, and holds a 2.1% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

OpenText Process Automation

Read 10 OpenText Process Automation reviews

1,559 Views
1,247 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 50 ServiceNow Now Platform reviews

2,468 Views
1,728 Comparison Views

98% willing to recommend

OpenText Process Automation

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OpenText Process Automation and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed OpenText Process Automation vs. ServiceNow Now Platform Report (Updated: July 2023).

Buyer's Guide

OpenText Process Automation vs. ServiceNow Now Platform

July 2023

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Helped 884,976 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Process Automation

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (28th)

ServiceNow Now Platform

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Rapid Application Development Software (14th), Low-Code Development Platforms (9th), No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (17th)

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. OpenText Process Automation is designed for Business Process Management (BPM) and holds a mindshare of 1.2%, up 0.5% compared to last year.
ServiceNow Now Platform, on the other hand, focuses on Rapid Application Development Software, holds 2.1% mindshare, up 1.7% since last year.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
OpenText Process Automation	1.2%
Camunda	9.2%
IBM BPM	4.3%
Other	85.3%

Business Process Management (BPM)

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.1%
Microsoft Power Apps	9.0%
ServiceNow	6.2%
Other	82.7%

Rapid Application Development Software

Featured Reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

Read full review

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"The stability has been perfect over the years; there are no bugs or glitches, it doesn't crash or freeze, it's reliable, and the performance is good."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"One of the most useful features is the code is customizable, we can make it our own."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"Its customer support is reliable and easy to approach."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

More OpenText Process Automation pros

"The ServiceNow Now Platform is powerful because it allows for seamless integration and sharing of common features. I can access various features from a single point, enhancing efficiency and usability. Its capability to integrate different user features while maintaining full integration is a significant strength of the platform."

"It is an absolutely scalable solution."

"The ServiceNow Now Platform is also very customizable, scalable, and performance-wise, it's very good."

"This solution is very reliable, and they are proactive."

"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."

"ServiceNow Now Platform has a workflow automation feature that I have worked with, and it was helpful to streamline my processes since I worked with the integration of NetBackup and a monitoring tool for creating tickets and auto-resolutions."

"Now Platform's best features are collaboration, configurability, and customizability."

"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."

More ServiceNow Now Platform pros

Cons

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"AppWorks is pretty expensive."

"The crucial missing element is the archival function."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"AppWorks could be improved by including BPM simulation."

"There is room for improvement in the pricing structure."

More OpenText Process Automation cons

"The licensing for this solution, with respect to the user, needs to be improved."

"This platform is used more by large companies because it is a little bit expensive."

"ServiceNow is not open source, so there is a license you must pay. Compared to other contenders who give you the cheapest in the market, you will find a huge difference when it comes to ServiceNow and its subscriptions."

"As for what can be improved, the licensing and the pricing models are confusing. There are a lot of hidden costs in all these; it's a bit costly."

"ServiceNow Now Platform's adoption seems to be a main challenge for our clients."

"The pricing model is complex and needs to be both lowered and simplified."

"If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible."

"Bug and defect management are not available in ServiceNow."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"The price is on the higher side."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"AppWorks is pretty expensive."

"There is a user-based perpetual license."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

"It is expensive only."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"The pricing of this solution is done annually and it is very expensive."

"The price of the product falls on the higher side of the spectrum."

"People seem to be buying the tool a lot. I think its licensing is okay."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Insurance Company

15%

Financial Services Firm

Government

Performing Arts

Financial Services Firm

13%

Government

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

Questions from the Community

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

What is your primary use case for OpenText AppWorks?

We primarily use OpenText AppWorks ( /products/opentext-appworks-reviews ) for automating supply chain-related problems, vendor process automations, and invoice automations. We have our own product...

See all answers

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

See all answers

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

See all answers

Comparisons

Camunda vs OpenText Process Automation

Compared 10% of the time

Appian vs OpenText Process Automation

Compared 8% of the time

Pega Platform vs OpenText Process Automation

Compared 7% of the time

IBM Business Automation Workflow vs OpenText Process Automation

Compared 7% of the time

KiSSFLOW vs OpenText Process Automation

Compared 3% of the time

More OpenText Process Automation Competitors

Microsoft Power Apps vs ServiceNow Now Platform

Compared 9% of the time

Pega Platform vs ServiceNow Now Platform

Compared 6% of the time

ServiceNow vs ServiceNow Now Platform

Compared 6% of the time

Unqork vs ServiceNow Now Platform

Compared 5% of the time

SS&C Blue Prism vs ServiceNow Now Platform

Compared 4% of the time

More ServiceNow Now Platform Competitors

Product Reports

Buyer's Guide

OpenText Process Automation

March 2026

Download OpenText Process Automation product report

Buyer's Guide

ServiceNow Now Platform

February 2026

Download ServiceNow Now Platform product report

Overview

OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.

OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.

What are the key features?

Low-Code Development: Enables user-friendly development and faster deployment.
Third-Party Integration: Works well with systems like SAP and Salesforce.
OCR Technology: Streamlines processes by enhancing efficiency and reducing costs.
Dynamic Case Management: Adapts to complex workflows and changing conditions.
Centralized Architecture: Integrates multiple tools, streamlining operations.

What benefits and ROI should be evaluated?

Efficiency: Significantly reduces development time.
Cost-Effectiveness: Lowers operational costs through process optimization.
Scalability: Grows alongside organizational demands without performance loss.
Reliability: Offers stable operations with robust support.
Integration Capabilities: Seamlessly links with existing systems to enhance functionality.

OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.

OpenText

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

experian, beachbody, health partners

Buyer's Guide

OpenText Process Automation vs. ServiceNow Now Platform

July 2023

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