IBM Business Automation Workflow and OpenText Process Automation compete in the business process management sector. IBM has the upper hand with its comprehensive feature set, although it is priced higher than OpenText, which offers a more budget-friendly option with solid features.
Features: IBM Business Automation Workflow provides seamless integration with a rule engine and BPM platform, enhancing content management and process suite capabilities. It supports rapid development and reusability through toolkit features. OpenText Process Automation specializes in low-coding capabilities, efficiently integrating with third-party systems for scalable workflows, and supports dynamic case management.
Room for Improvement: IBM Business Automation Workflow needs better reporting, analytics, and integration between BPM and case management. User interface enhancements and cloud integration are also desired. OpenText Process Automation requires UI updates, improved mobile compatibility, and better archival functions along with AI integration to enhance customization and performance in BPM and integrations.
Ease of Deployment and Customer Service: IBM Business Automation Workflow supports on-premises and cloud deployments but varies in technical support responsiveness, needing improvements in customer relations. OpenText Process Automation offers similar deployment flexibility but faces inconsistency in support. Both require faster service and streamlined support.
Pricing and ROI: IBM Business Automation Workflow, though expensive, offers flexible pricing with a strong ROI due to its extensive features. OpenText Process Automation has moderate pricing with licensing tailored to customer needs, requiring negotiation for optimal pricing, providing a cost-effective option with good ROI.
| Product | Market Share (%) |
|---|---|
| IBM Business Automation Workflow | 1.7% |
| OpenText Process Automation | 0.9% |
| Other | 97.4% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 16 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Large Enterprise | 3 |
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.
OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.
What are the key features?OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.
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