

SAP Extended Enterprise Content Management and OpenText Content Management are solutions competing in the content management arena. OpenText Content Management appears to have the upper hand in terms of feature richness and user perception, whereas SAP Extended Enterprise Content Management attracts users prioritizing cost-effectiveness due to its competitive pricing and support.
Features: SAP Extended Enterprise Content Management is known for its seamless integration with SAP products, efficient document management, and enhanced workflow processes. OpenText Content Management provides robust customization options, a wide array of digital asset management capabilities, and an extensive feature set that supports various content processes.
Ease of Deployment and Customer Service: SAP Extended Enterprise Content Management offers straightforward deployment within the SAP ecosystem, complemented by strong support channels. OpenText Content Management, although having a more complex deployment process, benefits from comprehensive documentation and specialized support, aiding organizations that need tailored content solutions.
Pricing and ROI: SAP Extended Enterprise Content Management generally presents lower setup costs and offers a satisfactory return on investment for businesses using SAP infrastructures. OpenText Content Management requires a higher initial investment but is seen as providing a greater ROI due to its extensive capabilities and perceived long-term benefits.
| Product | Market Share (%) |
|---|---|
| OpenText Content Management | 8.4% |
| SAP Extended Enterprise Content Management | 1.4% |
| Other | 90.2% |


| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
A digital core built on the SAP HANA business data platform and integrated applications for content management comprise the next-generation business model to complete your digital transformation and help you manage unstructured content as part of the business transactions more effectively while facilitating collaboration and storing content to avoid redundancies, minimize information growth, and support regulatory compliance. The SAP Extended Enterprise Content Management application by OpenText helps you engage customers with a 360-degree view of their profile and optimize procurement processes, employee productivity, process efficiency, and equipment ROI.
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