OmniPeek vs Splunk ITSI (IT Service Intelligence) comparison

OmniPeek vs. Splunk ITSI (IT Service Intelligence)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OmniPeek

Ranking in Application Performance Monitoring (APM) and Observability

37th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (48th)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OmniPeek is 0.6%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
OmniPeek	0.6%
Other	98.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

AjayKumar19

Senior Software Engineer at Microchip Technology Inc.

Helps analyze network packets effectively and saves time for testers

I have utilized the packet capturing capabilities in OmniPeek. Using the Alpha sniffer and hardware-supported network devices, we can perform sniffer capturing for Wi-Fi wireless packets and router packets. The interface allows us to capture packets and observe connection establishment, data transfer, and the downloading and uploading of packets, such as TCP and UDP packets. The software works for both wireless and wired connections, including Ethernet. As a wireless test engineer in the wireless industry, the features of OmniPeek help me monitor network activity. While there are alternatives such as Wireshark, OmniPeek supports Windows and is particularly helpful for testers, especially for device certification validation. This software enables packet analysis to verify protocol compliance and identify issues. For developers, packet captures from OmniPeek assist in understanding and debugging issues.

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DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a solid piece of software. It's stable."

"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."

"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."

"OmniPeek is a good product, but you should know its purpose for your organization."

"This is a good product; I would recommend and encourage people to use it because it has helped me a lot in the field."

"OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless."

"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."

"OmniPeek shows the entire packet flow and structure, particularly in security-related scenarios, whereas Wireshark sometimes fails to capture all packets."

More OmniPeek pros

"It has saved a lot of time, made things more efficient, made budgeting easy, and made it enjoyable to learn and use as a tool."

"We liked the built-in calculation of health scores."

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."

"Splunk ITSI (IT Service Intelligence) positively impacts my organization by predicting many failures beforehand, helping us save money and preventing business disruptions by allowing us to address issues early."

"The best feature I found in Splunk ITSI (IT Service Intelligence) is the ability to organize raw data we receive in a very particular manner as per the client's requirement, including the device name and message body."

"Splunk ITSI (IT Service Intelligence) calculates the service health based on our KPIs and scores and it helps us to monitor services instead of just infrastructure."

"From my experience of working with Splunk ITSI (IT Service Intelligence) for two years, the most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Making it more clear on how to configure the filters, or really automating them, would be an improvement."

"I would like to see the tool work in an open environment the same as how it does in a closed environment."

"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."

"Sometimes setting up the filters for the product is difficult, and I can't quickly sharpen them from the home screen."

"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."

"Centralized management of configurations needs improvement."

"OmniPeek doesn't support Linux or Unix installations, which prompted the shift to Wireshark."

"I don't see a clear roadmap in the future for improving this software."

More OmniPeek cons

"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"I believe the refresh time should be faster."

"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

"Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."

"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"There are different types of licenses available."

"We have only purchased the add-on once and have not paid for any subsequent versions as it was too costly for us."

"The pricing for this solution could be improved, as it is a very expensive product."

"The pricing of Splunk is a bit high."

"The licensing is based on data usage."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk pricing is high."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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902,988 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Comms Service Provider

12%

Manufacturing Company

10%

Construction Company

Healthcare Company

Financial Services Firm

17%

Manufacturing Company

10%

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	45

Questions from the Community

What needs improvement with OmniPeek?

There isn't anything specific that needs improvement in OmniPeek, as it performs better than Wireshark for our requirements. However, OmniPeek could benefit from supporting different platforms. Pla...

What is your primary use case for OmniPeek?

I have been working with the OmniPeek product for almost two years at the start of my career, primarily using it for wireless 802.11 Wi-Fi packets, sniffer, and analysis. My experience with OmniPee...

What advice do you have for others considering OmniPeek?

I didn't explore much about OmniPeek beyond its basic features. OmniPeek is user-friendly and easy to start working with, especially on the Windows platform. For beginners, it is very easy to handl...

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

What needs improvement with Splunk ITSI (IT Service Intelligence)?

In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...

What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...

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Product Reports

OmniPeek

Download OmniPeek product report

Splunk ITSI (IT Service Intelligence)

Download Splunk ITSI (IT Service Intelligence) product report

Splunk ITSI (IT Service Intelligence) report

Also Known As

Savvius OmniPeek

No data available

Overview

OmniPeek enables effective network monitoring by offering packet capturing capabilities for Wi-Fi and routers, providing insights crucial for maintaining network performance and troubleshooting issues.

OmniPeek serves as a pivotal tool for wireless packet analysis, assisting teams with capturing and analyzing Wi-Fi 802.11 packets across standards. It aids in testing WLAN protocols and provides application performance and security analytics, supporting network issue monitoring, protocol analysis, and troubleshooting both on-premises and cloud applications. Real-time analytics integration with LiveNX and expert view functionalities make it a preferred choice for user-friendly network operation, although improvements in platform support, automation, and guidance are sought by users.

What are OmniPeek's key features?

Packet Capturing: Efficiently captures Wi-Fi and router packets for robust network analysis.
Channel-Based Sniffing: Monitors DFS and non-DFS transitions, vital for network stability.
Real-Time Analytics: Integrates with LiveNX for live data insights.
Custom Color Coding: Enhances packet visibility for easier analysis.
Expert View: Offers in-depth troubleshooting capabilities.

What benefits should users consider?

Ease of Use: Simple interface enhances usability and efficiency.
Protocol Compliance: Verifies protocols for reliable network operations.
Application Performance Monitoring: Ensures optimal application functionality.
Voice Quality Checks: Maintains high communication standards.

OmniPeek is implemented across sectors that require precise wireless packet analysis. It's crucial for testing WLAN protocols, validating IP blocks, and ensuring network performance during enterprise-level authentications and internet egress, offering organizations user-friendly solutions for comprehensive WLAN monitoring.

BlueCat

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Sample Customers

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

OmniPeek vs. Splunk ITSI (IT Service Intelligence)