OmniPeek vs Splunk ITSI (IT Service Intelligence) comparison

OmniPeek vs. Splunk ITSI (IT Service Intelligence)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OmniPeek

Ranking in Application Performance Monitoring (APM) and Observability

37th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (48th)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OmniPeek is 0.6%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
OmniPeek	0.6%
Other	98.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

AjayKumar19

Senior Software Engineer at Microchip Technology Inc.

Helps analyze network packets effectively and saves time for testers

I have utilized the packet capturing capabilities in OmniPeek. Using the Alpha sniffer and hardware-supported network devices, we can perform sniffer capturing for Wi-Fi wireless packets and router packets. The interface allows us to capture packets and observe connection establishment, data transfer, and the downloading and uploading of packets, such as TCP and UDP packets. The software works for both wireless and wired connections, including Ethernet. As a wireless test engineer in the wireless industry, the features of OmniPeek help me monitor network activity. While there are alternatives such as Wireshark, OmniPeek supports Windows and is particularly helpful for testers, especially for device certification validation. This software enables packet analysis to verify protocol compliance and identify issues. For developers, packet captures from OmniPeek assist in understanding and debugging issues.

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DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless."

"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."

"This is a good product; I would recommend and encourage people to use it because it has helped me a lot in the field."

"It's a solid piece of software. It's stable."

"OmniPeek shows the entire packet flow and structure, particularly in security-related scenarios, whereas Wireshark sometimes fails to capture all packets."

"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."

"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."

"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."

More OmniPeek pros

"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."

"Alerts and episodes are valuable to me."

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

"With Splunk ITSI (IT Service Intelligence), all alerts feed into one tool, providing rich dashboards and visualizations for our team to look at, making it a standout feature."

"Customers have noted the solution helps streamline incident management."

"The best features of Splunk ITSI (IT Service Intelligence) are specifically for dashboarding, with the best being KPI monitoring."

"One particularly useful feature of Splunk ITSI is the ability to create custom services."

"It has saved me a lot of money and a lot of time."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"I don't see a clear roadmap in the future for improving this software."

"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."

"OmniPeek doesn't support Linux or Unix installations, which prompted the shift to Wireshark."

"OmniPeek needs to improve its performance level."

"I would like to see the tool work in an open environment the same as how it does in a closed environment."

"Making it more clear on how to configure the filters, or really automating them, would be an improvement."

"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."

"The solution's automation has room for improvement."

More OmniPeek cons

"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."

"We also faced challenges relating to UI development."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"From my perspective (since I don't have administrator or developer access to Splunk ITSI), we could have a better user interface."

"One area where Splunk ITSI (IT Service Intelligence) has room for improvement is the high cost associated with it."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"Splunk ITSI (IT Service Intelligence) can be improved because there are some events that get missed in indexing, especially on the stats and AC stats."

"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"We have only purchased the add-on once and have not paid for any subsequent versions as it was too costly for us."

"The pricing for this solution could be improved, as it is a very expensive product."

"There are different types of licenses available."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"The licensing is based on data usage."

"Splunk ITSI is expensive compared to other tools."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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903,067 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Comms Service Provider

12%

Manufacturing Company

10%

Construction Company

Healthcare Company

Financial Services Firm

16%

Manufacturing Company

11%

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	45

Questions from the Community

What needs improvement with OmniPeek?

There isn't anything specific that needs improvement in OmniPeek, as it performs better than Wireshark for our requirements. However, OmniPeek could benefit from supporting different platforms. Pla...

What is your primary use case for OmniPeek?

I have been working with the OmniPeek product for almost two years at the start of my career, primarily using it for wireless 802.11 Wi-Fi packets, sniffer, and analysis. My experience with OmniPee...

What advice do you have for others considering OmniPeek?

I didn't explore much about OmniPeek beyond its basic features. OmniPeek is user-friendly and easy to start working with, especially on the Windows platform. For beginners, it is very easy to handl...

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

What needs improvement with Splunk ITSI (IT Service Intelligence)?

In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...

What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...

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Product Reports

OmniPeek

Download OmniPeek product report

Splunk ITSI (IT Service Intelligence)

Download Splunk ITSI (IT Service Intelligence) product report

Splunk ITSI (IT Service Intelligence) report

Also Known As

Savvius OmniPeek

No data available

Overview

OmniPeek enables effective network monitoring by offering packet capturing capabilities for Wi-Fi and routers, providing insights crucial for maintaining network performance and troubleshooting issues.

OmniPeek serves as a pivotal tool for wireless packet analysis, assisting teams with capturing and analyzing Wi-Fi 802.11 packets across standards. It aids in testing WLAN protocols and provides application performance and security analytics, supporting network issue monitoring, protocol analysis, and troubleshooting both on-premises and cloud applications. Real-time analytics integration with LiveNX and expert view functionalities make it a preferred choice for user-friendly network operation, although improvements in platform support, automation, and guidance are sought by users.

What are OmniPeek's key features?

Packet Capturing: Efficiently captures Wi-Fi and router packets for robust network analysis.
Channel-Based Sniffing: Monitors DFS and non-DFS transitions, vital for network stability.
Real-Time Analytics: Integrates with LiveNX for live data insights.
Custom Color Coding: Enhances packet visibility for easier analysis.
Expert View: Offers in-depth troubleshooting capabilities.

What benefits should users consider?

Ease of Use: Simple interface enhances usability and efficiency.
Protocol Compliance: Verifies protocols for reliable network operations.
Application Performance Monitoring: Ensures optimal application functionality.
Voice Quality Checks: Maintains high communication standards.

OmniPeek is implemented across sectors that require precise wireless packet analysis. It's crucial for testing WLAN protocols, validating IP blocks, and ensuring network performance during enterprise-level authentications and internet egress, offering organizations user-friendly solutions for comprehensive WLAN monitoring.

BlueCat

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Sample Customers

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

OmniPeek vs. Splunk ITSI (IT Service Intelligence)