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OmniPeek vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OmniPeek
Ranking in Application Performance Monitoring (APM) and Observability
35th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (45th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
52
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OmniPeek is 0.5%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.7%
OmniPeek0.5%
Other98.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Vinal-Patel - PeerSpot reviewer
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company with 10,001+ employees
Real-time analytics and alerts improve application performance and network operations
OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless. Its real-time analytics, integrated with LiveNX, allow me to monitor business-critical applications and set up alerts for application performance issues. This centralized dashboard and alert system is highly valuable for maintaining network operations.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a solid piece of software. It's stable."
"The most valuable feature is OmniPeek is user-friendly."
"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."
"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."
"OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless."
"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."
"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."
"OmniPeek shows the entire packet flow and structure, particularly in security-related scenarios, whereas Wireshark sometimes fails to capture all packets."
"One of the excellent features is the service analyzer, which is truly impressive."
"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."
"The glass tables are very helpful."
"Customers have noted the solution helps streamline incident management."
"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."
"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"The flexibility to develop and consolidate many solutions into one platform is great."
 

Cons

"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."
"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."
"OmniPeek doesn't support Linux or Unix installations, which prompted the shift to Wireshark."
"Making it more clear on how to configure the filters, or really automating them, would be an improvement."
"The solution's automation has room for improvement."
"I would like to see the tool work in an open environment the same as how it does in a closed environment."
"I don't see a clear roadmap in the future for improving this software."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"We have problems doing upgrades and operating alternate new versions."
"We also faced challenges relating to UI development."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"I believe the refresh time should be faster."
 

Pricing and Cost Advice

"The pricing for this solution could be improved, as it is a very expensive product."
"There are different types of licenses available."
"We have only purchased the add-on once and have not paid for any subsequent versions as it was too costly for us."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Splunk pricing is high."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Pricing has some room for improvement."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"The pricing of Splunk is a bit high."
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Top Industries

By visitors reading reviews
Educational Organization
10%
Comms Service Provider
9%
Manufacturing Company
9%
University
8%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise1
Large Enterprise7
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise33
 

Questions from the Community

What needs improvement with OmniPeek?
There isn't anything specific that needs improvement in OmniPeek, as it performs better than Wireshark for our requirements. However, OmniPeek could benefit from supporting different platforms. Pla...
What is your primary use case for OmniPeek?
I have been working with the OmniPeek product for almost two years at the start of my career, primarily using it for wireless 802.11 Wi-Fi packets, sniffer, and analysis. My experience with OmniPee...
What advice do you have for others considering OmniPeek?
I didn't explore much about OmniPeek beyond its basic features. OmniPeek is user-friendly and easy to start working with, especially on the Windows platform. For beginners, it is very easy to handl...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Also Known As

Savvius OmniPeek
No data available
 

Overview

 

Sample Customers

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about OmniPeek vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.