What is our primary use case?
I use
OmniPeek for several use cases. Firstly, I use it for application performance, especially during acquisitions within my company, where applications are hosted across domains. This helps users access resources swiftly despite infrastructure issues that degrade performance. I integrate
OmniPeek with
LiveNX products for this purpose. Secondly, I use it for security analytics related to the internet egress from my multiple data centers, including assessing application protocols and SSL handshakes. Thirdly, OmniPeek helps in monitoring performance across various Internet Service Providers to ensure throughput is maintained as per subscription. Lastly, it is essential for complex troubleshooting when applications are distributed across cloud and on-premises infrastructures.
How has it helped my organization?
OmniPeek's real-time analytics have provided a centralized dashboard for monitoring top business-critical applications in my data centers. This setup has improved my network operation by setting up alerts for application performance issues or bandwidth concerns, making it easy for my network operation team to address them quickly.
What is most valuable?
OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless. Its real-time analytics, integrated with
LiveNX, allow me to monitor business-critical applications and set up alerts for application performance issues. This centralized dashboard and alert system is highly valuable for maintaining network operations.
What needs improvement?
Centralized management of configurations needs improvement. Managing configurations for multiple sites individually is time-consuming; I should be able to push changes from a centralized portal. Additionally, the centralized management platform needs to optimize the performance of LiveNX by reducing the amount of data being shared.
For how long have I used the solution?
I have been working with OmniPeek for over five years.
What do I think about the stability of the solution?
OmniPeek is very stable and reliable. It has great potential, with continuous enhancements in AI, analytics, and security analysis, which are essential features for enterprises.
What do I think about the scalability of the solution?
Scalability is very good. The development team at LiveAction has been proactive in improving the product based on shared use cases and challenges, making scaling up much easier compared to when I started back in 2018.
How are customer service and support?
The technical support from OmniPeek is really great. I would rate them eight or nine out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I used Riverbed PRX and Riverbed Portal because they offer centralized management. I switched due to OmniPeek's features and integration with LiveNX.
How was the initial setup?
The initial setup was straightforward. I was involved from day one, from concept to deployment and scaling up. They have improved the centralized management platform, making mass deployments easier.
What was our ROI?
Return on investment is viewed in terms of quick identification and resolution of issues, which reduces operational costs and improves productivity. The centralized dashboard aids various teams in troubleshooting and avoids unnecessary resource expenditure.
What's my experience with pricing, setup cost, and licensing?
The cost of OmniPeek is a strong point compared to its competitors.
Which other solutions did I evaluate?
I evaluated Riverbed, SolarWinds, and
NetBrain solutions, but compared to Riverbed, OmniPeek's centralized management still lacks some features.
What other advice do I have?
I recommend OmniPeek, especially if integrating with LiveNX for improved performance and security analytics. I would rate OmniPeek as an eight out of ten.
Which deployment model are you using for this solution?
On-premises