ServiceNow IT Operations Management and Nutanix Cloud Clusters (NC2) are key players in the field of IT operations and cloud cluster management solutions. ServiceNow holds an advantage due to its comprehensive suite and strong integration capabilities; however, NC2 excels in cost management and scalability within cloud environments.
Features: ServiceNow IT Operations Management includes Discovery, Service Mapping, and Event Management, all well-supported and easy to use, enhancing streamlined management processes. Nutanix Cloud Clusters (NC2) offers exceptional data portability, scalability, and unified management across public and private clouds, promoting efficient resource utilization.
Room for Improvement: ServiceNow IT Operations Management could improve on cost-effectiveness for SMEs, enhance Discovery, and broaden cloud provider support. It also faces challenges with complex setup and licensing models. Nutanix Cloud Clusters (NC2) is constrained by high costs and initial deployment complexities, with potential improvements needed in snapshot technology and simplified deployment processes.
Ease of Deployment and Customer Service: ServiceNow IT Operations Management supports versatile cloud deployments in public, private, and hybrid environments but has mixed feedback on technical support response times. Nutanix Cloud Clusters (NC2) offers robust hybrid cloud deployment and supportive customer service, though initial setup can be challenging.
Pricing and ROI: ServiceNow IT Operations Management's high costs are offset by enhanced operational efficiencies and integrated features, offering a substantial ROI despite varied pricing models. Nutanix Cloud Clusters (NC2) also contends with high price points and a complex licensing structure, with efficiency improvements and scalability viewed positively, though some users worry about the cost-benefit balance in hybrid cloud scenarios.
In time, it has proven beneficial because we no longer have to have hands-on management of a server environment; really, one engineer does it.
In comparison, five years ago, we purchased 30 nodes on-prem, and now we are only using six nodes in Nutanix Cloud Clusters (NC2).
I would say our total cost of ownership has been reduced by approximately 30% to 50%.
It reduced staffing needs from four full-time staff to fewer due to automation.
The people I get are intelligent and know how to fix the issue the first time I call them, so it's been great.
The customer service and technical support have been very helpful; they jump on calls with us and stay engaged until any issues are resolved.
They're good and help us whenever we need them.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
During builds, it was very scalable, and adding or removing nodes was far quicker than if we were to do that on-prem in our own data center.
Nutanix Cloud Clusters (NC2) scales very effectively with the growing needs of my company, and it does so very fast and quickly.
Nutanix Cloud Clusters (NC2) scales amazingly with the growing needs of our company.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Nutanix Cloud Clusters (NC2) is very reliable with 99.99% uptime.
The stability and reliability of Nutanix Cloud Clusters (NC2) are commendable.
I have found Nutanix Cloud Clusters (NC2) to be stable and reliable.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
The one thing that stands out is the costing, especially if you check the NCM module, where you see the cost of the VM, which is defined by the customer rather than how the calculations work if that VM is a reserved instance.
My suggestion would be getting up to speed on ransomware and evolving, as attackers are always one step ahead of what's out there.
Some features that people say Nutanix Cloud Clusters (NC2) lacks could be simplified to make it easier, such as a single pane of glass, and getting more into Google Cloud would be very helpful for our team as we're working on GCP interfaces.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
Our partners at Nutanix did work with us recently and reduced a huge licensing cost for us.
For us, the pricing and costs have been fair.
When working with my sales representatives, everything is included, they've been very helpful, and it's been within our price range for the most part.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
We're not limited based on the hardware that we have. We allow ourselves room for growth, and we can literally grow from today to tomorrow to ensure that we're handling our growth.
We used to have a light-for-light kind of build-out in another data center in a different location. Now, we can pare that down to just a couple of nodes and know that we can burst it out when we need to.
Nutanix's license portability is a very valuable tool for us because we were building our own data center, so we've bought on-prem licenses and then utilize that for Nutanix Cloud Clusters (NC2).
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
Nutanix Cloud Clusters (NC2) provide essential capabilities for managing cloud migration, infrastructure, disaster recovery, and data center replacement. They enable seamless application transfer between cloud and on-premises, ensuring redundancy and handling large-scale operations across multiple locations.
With NC2, users manage server virtualization, web access, and email services while implementing robust failover solutions into public cloud environments like Microsoft Azure and Amazon AWS. The service offers full cloud capability for on-premises applications, strong technical support, and effective integration with existing environments. However, pricing, interface intuitiveness, initial setup, and AI enhancements are areas for improvement. Issues like alert false positives and the cost of necessary blocks and nodes have been noted. Enhanced multi-tenant features, detailed configuration information, and better VM organization are also desired by users.
What are the key features of Nutanix Cloud Clusters (NC2)?Organizations utilize Nutanix Cloud Clusters (NC2) in industries like sports betting, where they manage web access and handle server virtualization. It is also implemented for email services, security measures, and as a failover solution into public cloud environments. The system's flexibility and strong support make it valuable across various large-scale operational needs.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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