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Nutanix Cloud Clusters (NC2) vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
IBM Turbonomic offers quick ROI by reducing hardware costs, optimizing resources, and decreasing operational expenses through automation and efficiency.
Sentiment score
7.5
Nutanix Cloud Clusters improve reliability, reduce costs up to 30%, lower CAPEX, increase OPEX, and enhance Disaster Recovery efficiency.
Sentiment score
7.4
ServiceNow IT Operations Management delivers ROI with enhanced efficiency, visibility, reduced staffing needs, but initial returns may vary.
It saved time, which saved money. We have saved approximately 15% to 20% of time for what he does.
I would say our total cost of ownership has been reduced by approximately 30% to 50%.
My engineer, who has been using Nutanix Cloud Clusters (NC2) systems, has seen approximately 25% more effectiveness in his job.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
8.9
IBM Turbonomic's customer service is highly rated for its responsiveness, knowledge, and effectiveness, despite some mixed post-acquisition experiences.
Sentiment score
7.5
Nutanix Cloud Clusters' support is praised for expertise and responsiveness, with occasional slow responses and improvement needed in engineering analysis.
Sentiment score
6.4
ServiceNow IT Operations Management support is knowledgeable but inconsistent, with quick responses for some and delays for others.
The people I get are intelligent and know how to fix the issue the first time I call them, so it's been great.
The customer service and technical support have been very helpful; they jump on calls with us and stay engaged until any issues are resolved.
They're good and help us whenever we need them.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
6.9
IBM Turbonomic is scalable, seamlessly integrating with various environments while its licensing supports expansion, focusing on additional requirements.
Sentiment score
7.8
Nutanix Cloud Clusters offers scalable integration and adaptability, accommodating extensive workloads but may involve cost and setup considerations.
Sentiment score
7.6
ServiceNow IT Operations Management is scalable, integrates easily, ideal for large enterprises, but incurs substantial licensing costs.
During builds, it was very scalable, and adding or removing nodes was far quicker than if we were to do that on-prem in our own data center.
Nutanix Cloud Clusters (NC2) scales very effectively with the growing needs of my company, and it does so very fast and quickly.
Nutanix Cloud Clusters (NC2) scales amazingly with the growing needs of our company.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
 

Stability Issues

Sentiment score
7.4
IBM Turbonomic is praised for stability and robust performance, with minor update issues swiftly resolved by support.
Sentiment score
8.0
Nutanix Cloud Clusters (NC2) are praised for stability, reliability, high uptime, adaptability, and responsive technical support, enhancing user satisfaction.
Sentiment score
7.8
ServiceNow IT Operations Management is reliable and efficient, praised for stability but minor performance issues occur with complex setups.
Nutanix Cloud Clusters (NC2) is very reliable with 99.99% uptime.
The stability and reliability of Nutanix Cloud Clusters (NC2) are commendable.
I have found Nutanix Cloud Clusters (NC2) to be stable and reliable.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
 

Room For Improvement

IBM Turbonomic needs an improved interface, better reporting, clearer documentation, more integrations, and a stable, mobile-compatible platform.
Nutanix Cloud Clusters need improved pricing, networking, usability, scalability, support, migration flexibility, and better sync tools.
ServiceNow IT Operations Management needs improvement in affordability, integration, AI capabilities, user interface, automation, customization, and simplicity.
My suggestion would be getting up to speed on ransomware and evolving, as attackers are always one step ahead of what's out there.
Some features that people say Nutanix Cloud Clusters (NC2) lacks could be simplified to make it easier, such as a single pane of glass, and getting more into Google Cloud would be very helpful for our team as we're working on GCP interfaces.
The one thing that stands out is the costing, especially if you check the NCM module, where you see the cost of the VM, which is defined by the customer rather than how the calculations work if that VM is a reserved instance.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
 

Setup Cost

IBM Turbonomic offers flexible, competitive pricing models, providing value through resource optimization and reducing hardware expenses effectively.
Nutanix Cloud Clusters pricing is viewed as high but valued for flexibility, portability, and cost-effective migration options.
ServiceNow IT Operations Management is costly but valued for its benefits, offering customizable and negotiable pricing models.
Our partners at Nutanix did work with us recently and reduced a huge licensing cost for us.
For us, the pricing and costs have been fair.
When working with my sales representatives, everything is included, they've been very helpful, and it's been within our price range for the most part.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
 

Valuable Features

IBM Turbonomic enhances efficiency through automation, capacity management, reporting, and planning, optimizing resource allocation and infrastructure decisions.
Nutanix Cloud Clusters excel in scalability, cost management, and seamless integration, supporting critical workloads with flexibility and efficient resource use.
ServiceNow IT Operations Management streamlines operations with Discovery, Service Mapping, and strong CMDB integration for efficient asset management.
We used to have a light-for-light kind of build-out in another data center in a different location. Now, we can pare that down to just a couple of nodes and know that we can burst it out when we need to.
Nutanix's license portability is a very valuable tool for us because we were building our own data center, so we've bought on-prem licenses and then utilize that for Nutanix Cloud Clusters (NC2).
The license portability of Nutanix is very good; if you purchase a license, it doesn't matter whether you are going to use it in Nutanix Cloud Clusters (NC2), on-prem, or anything else. Not many hypervisors provide this currently, making it a really strong selling point for Nutanix.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (4th), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
Nutanix Cloud Clusters (NC2)
Ranking in Cloud Management
10th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
27
Ranking in other categories
Infrastructure as a Service Clouds (IaaS) (8th), Hybrid Cloud Computing Platforms (3rd)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (4th)
 

Mindshare comparison

As of May 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.6%, down from 6.2% compared to the previous year. The mindshare of Nutanix Cloud Clusters (NC2) is 0.7%, up from 0.3% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.7%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
Panomporn_Meesangeam - PeerSpot reviewer
Integrated with the personal files and knowledge management processes but is expensive
The customer is a company in Thailand. They use Nutanix Cloud Clusters for file sharing and integrate with personal file share and knowledge management. Our customer attaches a file service with a login and connects with WiFi for cloud content, such as second documents or email access files…
ArbenKlaiqi - PeerSpot reviewer
Supports proactive IT issue resolution and enhances infrastructure visibility
ITOM Visibility assists in service mapping and determining the impact of different applications. ITOM Discovery scans the infrastructure and updates the CMDB ( /categories/configuration-management-databases ). ITOM Health is an event management tool that predicts outages. Certificate Inventory manages certificate expiration. ServiceNow IT Operations Management influences ITSM ( /categories/it-service-management-itsm ) processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
14%
Manufacturing Company
9%
Insurance Company
7%
Computer Software Company
32%
Financial Services Firm
8%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about Nutanix Cloud Clusters (NC2)?
The overall infrastructure is the most valuable part of Nutanix Cloud Clusters.
What is your experience regarding pricing and costs for Nutanix Cloud Clusters (NC2)?
It is more than five on a scale of price, considering it quite expensive. It's challenging to regulate the price-qual...
What needs improvement with Nutanix Cloud Clusters (NC2)?
It's more than expensive. Firecaster cannot limit IOP or throughput reading and writing. Quality control needs to reg...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
Nutanix Clusters
ServiceNow ITOM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
The Home Depot, JetBlue, Hyundai, ShiftLeft
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Nutanix Cloud Clusters (NC2) vs. ServiceNow IT Operations Management and other solutions. Updated: April 2025.
851,451 professionals have used our research since 2012.