

ServiceNow IT Operations Management and Nutanix Cloud Clusters (NC2) are key players in the field of IT operations and cloud cluster management solutions. ServiceNow holds an advantage due to its comprehensive suite and strong integration capabilities; however, NC2 excels in cost management and scalability within cloud environments.
Features: ServiceNow IT Operations Management includes Discovery, Service Mapping, and Event Management, all well-supported and easy to use, enhancing streamlined management processes. Nutanix Cloud Clusters (NC2) offers exceptional data portability, scalability, and unified management across public and private clouds, promoting efficient resource utilization.
Room for Improvement: ServiceNow IT Operations Management could improve on cost-effectiveness for SMEs, enhance Discovery, and broaden cloud provider support. It also faces challenges with complex setup and licensing models. Nutanix Cloud Clusters (NC2) is constrained by high costs and initial deployment complexities, with potential improvements needed in snapshot technology and simplified deployment processes.
Ease of Deployment and Customer Service: ServiceNow IT Operations Management supports versatile cloud deployments in public, private, and hybrid environments but has mixed feedback on technical support response times. Nutanix Cloud Clusters (NC2) offers robust hybrid cloud deployment and supportive customer service, though initial setup can be challenging.
Pricing and ROI: ServiceNow IT Operations Management's high costs are offset by enhanced operational efficiencies and integrated features, offering a substantial ROI despite varied pricing models. Nutanix Cloud Clusters (NC2) also contends with high price points and a complex licensing structure, with efficiency improvements and scalability viewed positively, though some users worry about the cost-benefit balance in hybrid cloud scenarios.
In time, it has proven beneficial because we no longer have to have hands-on management of a server environment; really, one engineer does it.
In comparison, five years ago, we purchased 30 nodes on-prem, and now we are only using six nodes in Nutanix Cloud Clusters (NC2).
I would say our total cost of ownership has been reduced by approximately 30% to 50%.
It reduced staffing needs from four full-time staff to fewer due to automation.
The people I get are intelligent and know how to fix the issue the first time I call them, so it's been great.
The customer service and technical support have been very helpful; they jump on calls with us and stay engaged until any issues are resolved.
They're good and help us whenever we need them.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
During builds, it was very scalable, and adding or removing nodes was far quicker than if we were to do that on-prem in our own data center.
In the cloud clusters, we can instantly request a host-level host to add to Nutanix Cloud Clusters (NC2), and it will automatically expand.
Nutanix Cloud Clusters (NC2) scales very effectively with the growing needs of my company, and it does so very fast and quickly.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Nutanix Cloud Clusters (NC2) is very reliable with 99.99% uptime.
The stability and reliability of Nutanix Cloud Clusters (NC2) are commendable.
I have found Nutanix Cloud Clusters (NC2) to be stable and reliable.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
All while benefiting from a single tool, single maintenance, and reduced license costs.
The one thing that stands out is the costing, especially if you check the NCM module, where you see the cost of the VM, which is defined by the customer rather than how the calculations work if that VM is a reserved instance.
My suggestion would be getting up to speed on ransomware and evolving, as attackers are always one step ahead of what's out there.
Some features that people say Nutanix Cloud Clusters (NC2) lacks could be simplified to make it easier, such as a single pane of glass, and getting more into Google Cloud would be very helpful for our team as we're working on GCP interfaces.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
Our partners at Nutanix did work with us recently and reduced a huge licensing cost for us.
For us, the pricing and costs have been fair.
When working with my sales representatives, everything is included, they've been very helpful, and it's been within our price range for the most part.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
We're not limited based on the hardware that we have. We allow ourselves room for growth, and we can literally grow from today to tomorrow to ensure that we're handling our growth.
We used to have a light-for-light kind of build-out in another data center in a different location. Now, we can pare that down to just a couple of nodes and know that we can burst it out when we need to.
Nutanix's license portability is a very valuable tool for us because we were building our own data center, so we've bought on-prem licenses and then utilize that for Nutanix Cloud Clusters (NC2).
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Mindshare (%) |
|---|---|
| Nutanix Cloud Clusters (NC2) | 1.3% |
| ServiceNow IT Operations Management | 1.6% |
| Other | 97.1% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 8 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 29 |
Nutanix Cloud Clusters (NC2) provide scalable and cost-efficient infrastructure management across cloud and on-premises environments. With features like data portability and ease of setup, NC2 enables seamless migration without application refactoring.
Nutanix Cloud Clusters (NC2) supports businesses in managing hybrid IT environments, enhancing disaster recovery, and optimizing workloads. Users value NC2 for its unified management platform and redundancy features, facilitating cloud migration and integration with major cloud providers. Challenges include pricing and initial setup complexity, as well as feature parity between different cloud services.
What are the key features of Nutanix Cloud Clusters (NC2)?Nutanix Cloud Clusters (NC2) find application in industries requiring reliable infrastructure management, like finance and healthcare, to safeguard critical systems. Organizations leverage NC2 for virtual desktops, application modernization, and smooth transition to cloud operations, improving data security and replication processes.
ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.
ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.
What are the most important features?IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.
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