

Nintex Process Platform and PagerDuty Operations Cloud compete in the automation and incident management categories respectively. Based on feature and performance criteria, PagerDuty has an edge in real-time alert management and ease of scalability.
Features: Nintex Process Platform offers workflow automation, SmartObject technology for data management, and SmartForms. Its strengths lie in SharePoint integration and scalability, enabling complex workflows without coding. PagerDuty Operations Cloud provides extensive real-time incident management, customizable alerts, and automatic on-call scheduling, making it effective for operational reliability.
Room for Improvement: Nintex Process Platform needs improved management console usability and better performance for complex workflows. There are also gaps in cloud feature parity and error reporting. PagerDuty Operations Cloud requires enhancements in app functionality, improved integration options, and better automation for scheduling and noise suppression.
Ease of Deployment and Customer Service: Nintex Process Platform primarily supports on-premises deployment, which offers security but complexity in management. Its technical support is mixed, with inconsistent response times. PagerDuty Operations Cloud is easier to deploy in the cloud, providing scalability and flexibility with strong customer support and high availability, marking it reliable for businesses.
Pricing and ROI: Nintex Process Platform is regarded as expensive, yet its value in integration and functionality is recognized. Users desire a more flexible pricing model. PagerDuty Operations Cloud offers straightforward licensing, though some users find prices high. It remains cost-effective, with a pricing structure that aligns well with user growth, ensuring good ROI.
The escalation was not possible at all before, which led to the L1 team being under too much stress.
The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
Time to respond, time to initiate, and time to mitigate are key metrics influenced positively.
I found the support to be excellent with immediate responses whenever I open a ticket.
we have never had an issue when reaching out to someone in customer service
They understand our concerns and are willing to implement solutions that integrate into PagerDuty Operations Cloud effectively.
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge transfer once they handed over the services.
Performance issues arise if we have multiple joins within the actions, which definitely reduces the performance.
The product was highly scalable, with no limits on the number of applications or event routing rules.
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
PagerDuty Operations Cloud is scalable; we can easily add teams, manage tags, and create teams.
Performance issues arise if we have multiple joins within the actions, which definitely reduces the performance.
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
PagerDuty Operations Cloud is definitely stable, providing faster incident management and making managing our on-call roster easy along with effective escalation and notification channels.
If we receive data in JSON, there is no action available in Nintex Process Platform to parse the data and extract data from that JSON string.
Additionally, the deployment process should be easier.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Once a user acknowledges the alert, it may be unnecessary to continue calling again and again, as it distracts from their work on resolving the issue.
Nintex Process Platform is expensive.
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
Pricing, setup cost, and licensing were not my headaches, and the organization already provided me with everything set up.
We use Nintex Process Platform for process automation.
My team and I created a demo using Nintex, focusing on getting emails, reading, writing, and managing attachments.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 0.4% |
| Nintex Process Platform | 1.9% |
| Other | 97.7% |

| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 6 |
| Large Enterprise | 25 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 14 |
| Large Enterprise | 26 |
Nintex Process Platform offers no/low-code development with system integrations and efficient workflow management, ideal for complex business processes. It's known for its scalable workflows, data management through SmartObjects, and a user-friendly visual designer.
Nintex Process Platform enables organizations to automate processes with ease, supporting electronic forms, digital transformation, and seamless department collaboration. Users on SharePoint and other integrated systems leverage its extensive workflow capabilities for approvals, onboarding, and information capture. While its current framework might benefit from performance enhancements and improved management console usability, it remains a strong choice for providing scalable solutions across industries.
What are the key features of Nintex Process Platform?Companies in sectors like government, HR, and financial services implement Nintex Process Platform for its ability to streamline and connect internal processes. It supports approval workflows, notifications, and data capturing, proving its versatility for diverse business needs. However, challenges with document conversion, performance, and cloud feature parity suggest room for enhancements, particularly in industries handling complex workflows.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
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