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Nintex Process Platform vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Organizations saved time and reduced costs with Nintex Process Platform, achieving ROI within a year by automating processes.
Sentiment score
7.1
Pega Platform boosts efficiency with quicker solutions, yielding significant ROI through cost savings, revenue increase, and improved customer satisfaction.
 

Customer Service

Sentiment score
6.8
Nintex's customer service receives mixed reviews; efficient for some, others find it slow, with design support lacking.
Sentiment score
6.7
Pega Platform's support is mixed, offering knowledgeable help but facing issues with delays and responsiveness; premium support is costly.
I found the support to be excellent with immediate responses whenever I open a ticket.
Manager Mobility & Digitalization at Fatima group
The technical support from Pega is very low, rating a one or two out of ten.
Chief Information Officer at a government with 10,001+ employees
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
MEA Head at Aaseya IT Services Pvt. Ltd.
Pega's technical support team is very helpful.
Quality Assurance Team Lead at Value Labs
 

Scalability Issues

Sentiment score
6.9
Nintex Process Platform is generally scalable, but experiences vary due to SharePoint, cost, and infrastructure considerations.
Sentiment score
7.6
Pega Platform offers scalable solutions for complex applications, though optimization and infrastructure are crucial for handling high loads.
Performance issues arise if we have multiple joins within the actions, which definitely reduces the performance.
Manager Mobility & Digitalization at Fatima group
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
7.4
Nintex Process Platform is generally stable but faces performance issues under heavy use, with variable stability ratings of 7-9.
Sentiment score
7.6
Pega Platform is stable and resilient for complex tasks, though technical proficiency is needed for optimal performance.
Performance issues arise if we have multiple joins within the actions, which definitely reduces the performance.
Manager Mobility & Digitalization at Fatima group
 

Room For Improvement

Nintex Process Platform requires better error reporting, user interface, integration, customization, performance, and reduced complexity, with high licensing costs.
Pega Platform needs improved UI, better integration, scalable performance, cost-effective licensing, comprehensive docs, and simpler upgrades.
If we receive data in JSON, there is no action available in Nintex Process Platform to parse the data and extract data from that JSON string.
Manager Mobility & Digitalization at Fatima group
Additionally, the deployment process should be easier.
Presales Solutions Consultant at Mitra Sistematika Global
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
MEA Head at Aaseya IT Services Pvt. Ltd.
My learning curve in robotics has been challenging.
Quality Assurance Team Lead at Value Labs
 

Setup Cost

Nintex Process Platform's pricing is seen as expensive yet valuable, with variations based on subscription, region, and user engagement.
Pega Platform is costly but offers ROI and value for large industries despite complex licensing and high fees.
Nintex Process Platform is expensive.
Presales Solutions Consultant at Mitra Sistematika Global
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
Quality Assurance Team Lead at Value Labs
The pricing is expensive, and this is an issue.
Chief Information Officer at a government with 10,001+ employees
From a licensing perspective, it is higher than the competition.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Valuable Features

Nintex Process Platform provides scalable workflow automation, low-code tools, and seamless integration, enabling efficient process management and ease of use.
Pega Platform offers robust, scalable low-code solutions for seamless integration and digital transformation across diverse industries and frameworks.
We use Nintex Process Platform for process automation.
Manager Mobility & Digitalization at Fatima group
My team and I created a demo using Nintex, focusing on getting emails, reading, writing, and managing attachments.
Presales Solutions Consultant at Mitra Sistematika Global
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
MEA Head at Aaseya IT Services Pvt. Ltd.
Management capabilities such as dashboards.
Quality Assurance Team Lead at Value Labs
 

Categories and Ranking

Nintex Process Platform
Ranking in Business Process Management (BPM)
13th
Ranking in Process Automation
10th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
25
Ranking in other categories
Workload Automation (13th)
Pega Platform
Ranking in Business Process Management (BPM)
4th
Ranking in Process Automation
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
83
Ranking in other categories
Business Rules Management (1st), Rapid Application Development Software (9th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (2nd)
 

Mindshare comparison

As of December 2025, in the Business Process Management (BPM) category, the mindshare of Nintex Process Platform is 1.7%, down from 2.1% compared to the previous year. The mindshare of Pega Platform is 4.4%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
Pega Platform4.4%
Nintex Process Platform1.7%
Other93.9%
Business Process Management (BPM)
 

Featured Reviews

Hafiz Muhammad Usama - PeerSpot reviewer
Manager Mobility & Digitalization at Fatima group
Have experienced challenges integrating with other systems but have benefited from improved process automation
There are multiple areas that need improvement. Nintex Process Platform needs integration with other platforms such as Salesforce and other CRM platforms. There should be actions available so we can directly integrate with these systems. Additionally, there is a gap in mathematical actions and logical actions. We need to parse data, and if we receive data in JSON, there is no action available in Nintex Process Platform to parse the data and extract data from that JSON string. Such actions and logical actions must be available in Nintex Process Platform to increase its capability. For us, Nintex Process Platform is configurable with SQL Server, but there is no configuration option available with Oracle. We also use Oracle in multiple processes, but we have found no way to directly configure Nintex Process Platform with Oracle. We have to use SQL Server in between. We have to create a link server within SQL Server as a bypass to retrieve or post data into Oracle. There were multiple improvement points available.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
16%
Manufacturing Company
10%
Educational Organization
5%
Financial Services Firm
25%
Computer Software Company
10%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise6
Large Enterprise25
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise15
Large Enterprise69
 

Questions from the Community

What do you like most about K2?
The latest version of Nintex has many features. We have a clear roadmap and the necessary application to integrate it into our platform.
What is your experience regarding pricing and costs for K2?
Nintex Process Platform is expensive. Prices relate to both features and the professional services necessary due to our lack of an implementation team.
What needs improvement with K2?
There are multiple areas that need improvement. Nintex Process Platform needs integration with other platforms such as Salesforce and other CRM platforms. There should be actions available so we ca...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

K2 blackpearl, K2 Five, Nintex Workflow
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

SEA Corp, Omnicom Group, Verizon, STIHL
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Nintex Process Platform vs. Pega Platform and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.