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NETSCOUT vSTREAM vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT vSTREAM
Ranking in Network Monitoring Software
85th
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
168
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT vSTREAM is 0.4%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
New Relic1.5%
NETSCOUT vSTREAM0.4%
Other98.1%
Network Monitoring Software
 

Featured Reviews

KL
Network Engineer at Inniti Network Solution
A user-friendly solution that is easy to install and improves visibility
I would like to see improvements made to the user guide. From my personal experience, it is helpful to see a list of steps describing what to do next in different situations. An example is what to do and what to back up in the case of certain types of failure. There are also cases where a customer can't understand specific features. Enhancements to the user guide would be helpful for this. More features for network fragmentation would be helpful.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"vSTREAM gives us better visibility and reporting about our network infrastructure, allowing for cost-optimization."
"One of the valuable features is the packet decoding."
"New Relic has positively impacted my organization by providing peace of mind to my clients, and it also gives a lot of insight to their marketing department on how users interact with their websites or how they work with them."
"It has given us better insight into the performance of the system."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"New Relic is suitable for banking domains, investment brokerage products, or anything related to high-security data, and it works as a whole monitoring solution, including logging, monitoring, and application profiling tools."
"The monitoring so far has been good and we are happy with it."
"The solution offers good documentation."
"We are able to drill down and see what is going on in the system."
 

Cons

"I would like for it to have a smaller footprint of the virtual appliance and better performance."
"I would like to see improvements made to the user guide."
"Room for improvement exists in filtering in the packet decode."
"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"New Relic can be improved by incorporating an automated incident analysis solution."
"I would like an infrastructure network that provides real-time views, showing the issues."
"However, there could be problems or hiccups with the integration with Java-based services and microservices."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
 

Pricing and Cost Advice

"Licensing is quite expensive."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"Comparatively, the pricing is expensive."
"Because of budget, we are not using the mobile app part of this tool."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The pricing and licensing are too high."
"We feel it's a little bit pricey."
"This is an expensive product."
"It would be nice if we could buy it annually instead of monthly."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Energy/Utilities Company
14%
Government
11%
Computer Software Company
9%
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise71
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...
 

Also Known As

vSTREAM
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Metropolitan Police Agency, Banpara, PropertyRoom.com
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT vSTREAM vs. New Relic and other solutions. Updated: December 2025.
881,176 professionals have used our research since 2012.