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NETSCOUT vSTREAM vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NETSCOUT vSTREAM
Ranking in Network Monitoring Software
86th
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of NETSCOUT vSTREAM is 0.5%, up from 0.2% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
NETSCOUT vSTREAM0.5%
Other98.0%
Network Monitoring Software
 

Featured Reviews

KL
Network Engineer at Inniti Network Solution
A user-friendly solution that is easy to install and improves visibility
I would like to see improvements made to the user guide. From my personal experience, it is helpful to see a list of steps describing what to do next in different situations. An example is what to do and what to back up in the case of certain types of failure. There are also cases where a customer can't understand specific features. Enhancements to the user guide would be helpful for this. More features for network fragmentation would be helpful.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Sometimes it took a month to troubleshoot something that we can now do within days."
"vSTREAM gives us better visibility and reporting about our network infrastructure, allowing for cost-optimization."
"One of the valuable features is the packet decoding."
"The generation of KPI-like information that feeds to the nGeniusONE (management) server is the most valuable feature."
"My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders."
"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"I feel like it’s the best-in-class, and its differentiator is aggregation and the speed at which you can query large amounts of data."
"It doesn't require much investment or technical expertise to implement, and I would recommend it for SME."
"Both developers and operations people can look at the same data, and that’s a great benefit."
"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."
"Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there."
 

Cons

"The stability is okay, but sometimes we see that the memory on the server is not 100 percent correct and we need to stop and start the software to have it reallocated again."
"I would like to see improvements made to the user guide."
"I would like for it to have a smaller footprint of the virtual appliance and better performance."
"Room for improvement exists in filtering in the packet decode."
"I would say that this is not a scalable solution."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"There is no proper management of roles and divisions; if I develop a dashboard for myself, everyone else has access to it, and you just add someone to the platform and he gets access to all the dashboards."
"While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior."
"The thing missing from these platforms is connectivity."
"New Relic can get pricey for larger organizations."
"We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails."
"The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
 

Pricing and Cost Advice

"Licensing is quite expensive."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
"The pricing and licensing are too high."
"I think the pricing is reasonable."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The price was one of the reasons we chose this solution."
"The price depends on how many agents you want."
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Top Industries

By visitors reading reviews
Construction Company
20%
Financial Services Firm
13%
Energy/Utilities Company
8%
Retailer
7%
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

vSTREAM
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Metropolitan Police Agency, Banpara, PropertyRoom.com
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NETSCOUT vSTREAM vs. New Relic and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.