SCOM and NETSCOUT nGeniusONE are leading solutions in IT monitoring. SCOM seems to have the upper hand in Windows environment integration, while NETSCOUT is superior in network performance management.
Features: SCOM is noted for its integration with Microsoft Server, automation capabilities, and network path monitoring. It supports detailed alerting and reporting functionalities. NETSCOUT nGeniusONE offers deep packet inspection and real-time data analysis with its single-pane-of-glass dashboard, beneficial for troubleshooting and performance analysis.
Room for Improvement: SCOM could enhance its reporting, improve Linux monitoring, and provide more granular permissions. Better application monitoring and dashboards are needed. NETSCOUT nGeniusONE can improve its interface simplicity, integrate functionalities more seamlessly, and introduce modular pricing to reduce costs for underutilized features.
Ease of Deployment and Customer Service: SCOM is deployed in on-premises and hybrid cloud environments, with Microsoft support needing better technical assistance. NETSCOUT nGeniusONE, also on-premises, receives positive feedback for customer support, albeit with a complex setup but detailed technical help.
Pricing and ROI: SCOM's licensing as part of the Microsoft System Center suite is cost-effective for Microsoft-invested enterprises, though pricier than open-source options. NETSCOUT nGeniusONE, while criticized for high pricing, offers value through its network insights. SCOM provides ROI in system management improvement, while NETSCOUT’s ROI comes from robust network monitoring.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
They often treat issues in isolation, not considering how one problem might relate to another.
The solution is highly scalable and accommodates the growth needs effectively.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
SCOM is a bit unstable lately, primarily due to a lack of resources.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Customers want to have service assurance, including NPM and APM, from one vendor.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
The cost depends on the size of the customer, as sizing controls the pricing.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
SCOM Features
SCOM has many valuable key features. Some of the most useful ones include:
SCOM Benefits
There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.
A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”
PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”
Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”
A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”
A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”
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