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NETSCOUT nGeniusONE vs SCOM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
NETSCOUT nGeniusONE boosts productivity by quickly resolving issues, enhancing uptime, and offering visibility, albeit with higher costs than some competitors.
Sentiment score
6.7
SCOM users see value in centralized monitoring, SLA compliance, cost efficiency, but face challenges with latency and database performance.
 

Customer Service

Sentiment score
6.2
NETSCOUT nGeniusONE's customer service is praised for responsiveness, but opinions vary due to support cost and availability concerns.
Sentiment score
6.8
Microsoft SCOM support is generally positive, offering responsive service and resources, though satisfaction varies among users.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
They often treat issues in isolation, not considering how one problem might relate to another.
 

Scalability Issues

Sentiment score
8.7
NETSCOUT nGeniusONE is scalable and adaptable, handling increased workloads with options for seamless integration amidst budget challenges.
Sentiment score
6.9
SCOM scales effectively in large environments, performing well in Microsoft settings but has limitations with non-Microsoft device monitoring.
The solution is highly scalable and accommodates the growth needs effectively.
 

Stability Issues

Sentiment score
8.7
NETSCOUT nGeniusONE is generally stable, with minor tweaks needed; downtime is often due to users' server issues.
Sentiment score
7.1
SCOM's stability depends on configuration, showing improvements and reliability in newer versions with proper maintenance despite occasional glitches.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
SCOM is a bit unstable lately, primarily due to a lack of resources.
 

Room For Improvement

NETSCOUT nGeniusONE needs interface simplification, better integration, improved security, bug-free upgrades, and modular pricing for enhanced usability.
SCOM users criticize its cost, complexity, weak monitoring, slow performance, and inadequate third-party integration and multi-tenancy features.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Customers want to have service assurance, including NPM and APM, from one vendor.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
 

Setup Cost

NETSCOUT nGeniusONE is pricey but valued for reliability and support, though costs rise significantly with scaling and licensing.
SCOM's pricing is cost-effective within Microsoft Enterprise Agreements, though licensing calculations can be complex with potential additional costs.
The cost depends on the size of the customer, as sizing controls the pricing.
 

Valuable Features

NETSCOUT nGeniusONE offers comprehensive network visibility, real-time monitoring, and seamless platform integration for efficient performance management and troubleshooting.
SCOM offers deep integration and flexible monitoring for enterprise environments, with robust reporting, alerting, and seamless Microsoft service integration.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
 

Categories and Ranking

NETSCOUT nGeniusONE
Ranking in Network Monitoring Software
19th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
49
Ranking in other categories
No ranking in other categories
SCOM
Ranking in Network Monitoring Software
16th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
82
Ranking in other categories
Event Monitoring (4th)
 

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of NETSCOUT nGeniusONE is 1.6%, up from 1.6% compared to the previous year. The mindshare of SCOM is 1.8%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Ruslan Melnyk - PeerSpot reviewer
Useful for network performance monitoring
My manager can explain the use cases attached to the product. I am a unit leader in my company, and I don't sell the product directly to our partners or customers. In my company, I manage certain processes and a team while building, developing, and providing them with a direction for the market. NETSCOUT nGeniusONE is a good solution for network performance monitoring since it is not cloud-based. My company sells NETSCOUT nGeniusONE in eight to ten countries. I think the solution is not good for capacity planning, but it is better to help find problems in applications because not every infrastructure is good at managing working applications. I think it is a solution meant for applications. The tool is useful for solving problems attached to applications. The tool's real-time network monitoring capability was used when the product was more reactive. In our company, if we use real-time monitoring, then we need to deal with raw traffic. In our company, if we don't see any problem in the real-time systems, we have the possibility to rely on the tool since it acts like a time machine for us, which can allow us to get back to the areas of problem and solve them. I recommend the product to those who plan to use it. For many users, it can be a good monitoring system that can be scaled up in the future. I think it is a good product to start with when working systems in an environment. NETSCOUT nGeniusONE is another tool used to manage raw traffic, and I find it to integrate well into our customers' network. I am not using it actively on the system. I use the tool for network packet brokers. I rate the tool a ten out of ten.
MarcMermuys - PeerSpot reviewer
Has efficient monitoring with robust integration capabilities
We use SCOM to configure different monitors using several management packs. It integrates systems like Active Directory and correlates them, and it is used for monitoring and managing systems SCOM allows integration of several systems, providing correlation between different systems such as…
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
10%
Government
8%
Financial Services Firm
16%
Computer Software Company
12%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.
What do you like most about NETSCOUT nGeniusONE?
Stability-wise, I rate the solution a ten out of ten.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
SCOM is likely to be phased out in favor of more compatible tools like Icinga ( /products/icinga-reviews ) for application monitoring or when moving to cloud solutions like CloudWatch and Azure ( /...
 

Comparisons

 

Also Known As

NETSCOUT nGenius, nGeniusONE
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Cerner Corporation
Dialog Telekom
Find out what your peers are saying about NETSCOUT nGeniusONE vs. SCOM and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.