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Dynatrace vs NETSCOUT nGeniusONE comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Dynatrace users achieve faster issue resolution, reduced downtime, cost savings, and improved efficiency, enhancing innovation and performance.
Sentiment score
6.5
NETSCOUT nGeniusONE boosts efficiency by reducing troubleshooting time, enhancing visibility, and improving user satisfaction despite licensing challenges.
ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events.
 

Customer Service

Sentiment score
7.3
Dynatrace support is friendly and knowledgeable but experiences with response times and integration assistance vary among users.
Sentiment score
6.2
NETSCOUT nGeniusONE support is valued for expertise but faces mixed feedback on response times and engineer availability.
They have a good reputation, and the support is commendable.
The technical support from Dynatrace is excellent.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
I am actually happy with technical support from NETSCOUT.
 

Scalability Issues

Sentiment score
7.4
Dynatrace efficiently manages large environments, easily scales horizontally and vertically, though some report minor scalability challenges with costs.
Sentiment score
7.9
NETSCOUT nGeniusONE efficiently scales for growth with virtual technology, though hardware costs and configuration may affect expansion.
If it's an enterprise, increasing the number of instances doesn’t pose problems.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
The solution is highly scalable and accommodates the growth needs effectively.
 

Stability Issues

Sentiment score
7.7
Dynatrace is praised for robust stability, high availability, smooth updates, and minimal issues, with consistent improvements over time.
Sentiment score
8.0
NETSCOUT nGeniusONE is reliable with rare downtime; minor issues occur, but support is responsive and stability is high.
Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic.
There have been no stability issues with Dynatrace.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
 

Room For Improvement

Dynatrace requires improvements in pricing, setup complexity, user interface, monitoring, AI accuracy, reporting, integrations, and support comprehensiveness.
NETSCOUT nGeniusONE needs a user-friendly interface, improved integration, modular pricing, and enhanced cloud capabilities to address user challenges.
The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Dynatrace stands out when making comparisons with other tools.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Customers want to have service assurance, including NPM and APM, from one vendor.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
 

Setup Cost

Dynatrace is valued for features and cloud integration but seen as pricey; users desire clearer, flexible pricing models.
Enterprise users find NETSCOUT nGeniusONE reliable and valuable, but expensive, with complex pricing and crucial licensing considerations for upgrades.
Dynatrace is known to be costly, which delayed its integration into our system.
If I would ask you to rate price from 1 to 10, where 1 is cheap and 10 is expensive, how many points would you give to it?
The cost depends on the size of the customer, as sizing controls the pricing.
 

Valuable Features

Dynatrace provides AI-driven monitoring with comprehensive performance insights, ease of deployment, intuitive UI, and seamless application integration.
NETSCOUT nGeniusONE excels in real-time monitoring, traffic analysis, and data insights, favored by large finance and manufacturing companies.
The integration with Power BI for generating detailed reports is a standout feature.
Graduation features offered by Dynatrace provide a single view and can connect with many other monitoring systems.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
 

Categories and Ranking

Dynatrace
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
347
Ranking in other categories
Application Performance Monitoring (APM) and Observability (2nd), Log Management (7th), Mobile APM (2nd), Container Monitoring (1st), AIOps (3rd)
NETSCOUT nGeniusONE
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Network Monitoring Software (15th)
 

Mindshare comparison

While both are Network Management solutions, they serve different purposes. Dynatrace is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 10.3%, down 13.3% compared to last year.
NETSCOUT nGeniusONE, on the other hand, focuses on Network Monitoring Software, holds 1.6% mindshare, up 1.6% since last year.
Application Performance Monitoring (APM) and Observability
Network Monitoring Software
 

Featured Reviews

Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Ruslan Melnyk - PeerSpot reviewer
Useful for network performance monitoring
My manager can explain the use cases attached to the product. I am a unit leader in my company, and I don't sell the product directly to our partners or customers. In my company, I manage certain processes and a team while building, developing, and providing them with a direction for the market. NETSCOUT nGeniusONE is a good solution for network performance monitoring since it is not cloud-based. My company sells NETSCOUT nGeniusONE in eight to ten countries. I think the solution is not good for capacity planning, but it is better to help find problems in applications because not every infrastructure is good at managing working applications. I think it is a solution meant for applications. The tool is useful for solving problems attached to applications. The tool's real-time network monitoring capability was used when the product was more reactive. In our company, if we use real-time monitoring, then we need to deal with raw traffic. In our company, if we don't see any problem in the real-time systems, we have the possibility to rely on the tool since it acts like a time machine for us, which can allow us to get back to the areas of problem and solve them. I recommend the product to those who plan to use it. For many users, it can be a good monitoring system that can be scaled up in the future. I think it is a good product to start with when working systems in an environment. NETSCOUT nGeniusONE is another tool used to manage raw traffic, and I find it to integrate well into our customers' network. I am not using it actively on the system. I use the tool for network packet brokers. I rate the tool a ten out of ten.
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Top Industries

By visitors reading reviews
Educational Organization
29%
Financial Services Firm
18%
Computer Software Company
8%
Manufacturing Company
6%
Financial Services Firm
15%
Computer Software Company
15%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.
What do you like most about NETSCOUT nGeniusONE?
Stability-wise, I rate the solution a ten out of ten.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.
 

Also Known As

No data available
NETSCOUT nGenius, nGeniusONE
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Cerner Corporation
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