Accounting Manager at a tech consulting company with 201-500 employees
Real User
Oct 23, 2023
The most valuable feature is that it is in line with the traffic. It already captures the raw traffic itself and then filters it, giving us the correct image. Some other companies may just extract what they think is valuable from the traffic itself. nGeniusONE is in line.
Learn what your peers think about NETSCOUT Network & Application Observability. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
Director at a tech services company with 201-500 employees
Reseller
Aug 24, 2022
The most valuable feature of NETSCOUT nGeniusONE is it helps customer to understand what risks are in their network. For example, if a customer has some wrong configurations. It could cost them some critical services to slow down.
Engineer at a tech services company with 51-200 employees
Real User
Sep 3, 2020
The quick drill-down views are similar to Wireshark views. Those are quite nice, with the views on how you interpret some of the data. The granularity of how far you can drill down into milliseconds or microseconds is a very nice feature. It actually stores quite a lot of data in its database.
Network Solution Architect at Agilent Technologies, Inc.
Real User
Aug 30, 2020
If a lot of traffic from one site is hitting AWS Cloud or the data center, then we want to know which client is utilizing the most bandwidth. We will work with nGeniusONE to troubleshoot the issue.
Network Engineer at a comms service provider with 10,001+ employees
Real User
Aug 5, 2020
The solution transforms packet wire data into real-time data that is actionable. It helps us with faster detection of issues and allows us to create alerts.
Manager Network Operations Communication Signals at a transportation company with 10,001+ employees
Real User
Jul 26, 2020
We've saved a lot of time in triaging. We have found root cause identities on packet captures and have been able to feed that information back to a specific vendor, because a lot of our technology is emerging. So, we're able to give that feedback to our vendors and have them solve the problems that they need to fix, and they have the evidence to do so.
Architect - Network & Security Tools at a computer software company with 10,001+ employees
Real User
Jul 22, 2020
It's a consolidated, single tool that talks to multiple platforms. It's not vendor-proprietary; it's independent. It provides interoperability with different products, whether they are routing products, switching products, wireless, wired, load balancing, or proxy. It works with anything you can name.
Telecom Design Engineer at a comms service provider with 10,001+ employees
Real User
Apr 21, 2019
Among the valuable features, if it's TAP'ed well, are the density of the data that you can get and the relatively high veracity or accuracy rate that we see from it.
Senior Staff Engineer at a comms service provider with 1,001-5,000 employees
MSP
Apr 21, 2019
It helps us get to the root cause quickly. It helps us find massive error codes, then we drill down on that error code, knowing that is the source of our problem.
Network Engineer at a tech vendor with 5,001-10,000 employees
Real User
Apr 21, 2019
This solution provides us with increased visibility while conducting IT deployments. E.g., if we have devices which have overloaded or links which have saturated, then this tool tells us exactly what is going on with that link or device. Very few tools do it at this level for things like DDoS.
Systems Architect at a tech services company with 10,001+ employees
Real User
Apr 21, 2019
With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people.
Reginal Switch Manager at a comms service provider with 5,001-10,000 employees
Real User
Apr 21, 2019
For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience.
Senior Manager at a comms service provider with 1,001-5,000 employees
Real User
Apr 21, 2019
The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them.
Automation Engineer at a comms service provider with 5,001-10,000 employees
Real User
Apr 21, 2019
It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call.
If one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on.
Network Engineer at a financial services firm with 1,001-5,000 employees
Real User
Apr 21, 2019
The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time... To be able to rewind, back in time, and see the problem as it happened, is very helpful.
Manager at a energy/utilities company with 10,001+ employees
Real User
Apr 21, 2019
The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet.
Technical Lead at a transportation company with 1,001-5,000 employees
Real User
Apr 21, 2019
The packet capture is the most valuable feature for us. It gathers data from the device. In case somebody has a problem, I can go back X amount of time - days, hours - and get the data to do real troubleshooting.
Network Operations Engineer at a government with 10,001+ employees
Real User
Dec 5, 2018
Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees
Real User
Oct 29, 2018
The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.
Global Telecom Operations Director at a aerospace/defense firm with 10,001+ employees
Real User
Oct 4, 2018
We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE.
NETSCOUT Network & Application Observability enhances network operations by offering powerful packet analysis and real-time insights. It transforms raw data into intelligence and simplifies troubleshooting, ensuring effective monitoring across diverse platforms.
NETSCOUT Network & Application Observability delivers comprehensive visibility and interoperability with a single pane of glass to aid in quick troubleshooting and traffic monitoring. It provides real-time insights and metrics...
Stability-wise, I rate the solution a ten out of ten.
The most valuable feature is that it is in line with the traffic. It already captures the raw traffic itself and then filters it, giving us the correct image. Some other companies may just extract what they think is valuable from the traffic itself. nGeniusONE is in line.
The solution helps to troubleshoot and put our hands on the weak points of customer networks.
It is an easy-to-scale platform.
It is a scalable solution.
The support is good.
The product is very good. We have very few problems.
The most valuable feature of NETSCOUT nGeniusONE is it helps customer to understand what risks are in their network. For example, if a customer has some wrong configurations. It could cost them some critical services to slow down.
The stability of this product is ok.
The installation process is straightforward.
The quick drill-down views are similar to Wireshark views. Those are quite nice, with the views on how you interpret some of the data. The granularity of how far you can drill down into milliseconds or microseconds is a very nice feature. It actually stores quite a lot of data in its database.
If a lot of traffic from one site is hitting AWS Cloud or the data center, then we want to know which client is utilizing the most bandwidth. We will work with nGeniusONE to troubleshoot the issue.
The solution transforms packet wire data into real-time data that is actionable. It helps us with faster detection of issues and allows us to create alerts.
We've saved a lot of time in triaging. We have found root cause identities on packet captures and have been able to feed that information back to a specific vendor, because a lot of our technology is emerging. So, we're able to give that feedback to our vendors and have them solve the problems that they need to fix, and they have the evidence to do so.
It's a consolidated, single tool that talks to multiple platforms. It's not vendor-proprietary; it's independent. It provides interoperability with different products, whether they are routing products, switching products, wireless, wired, load balancing, or proxy. It works with anything you can name.
The ability of the dashboards is useful for discover, mapping and understanding of application behaviour.
Among the valuable features, if it's TAP'ed well, are the density of the data that you can get and the relatively high veracity or accuracy rate that we see from it.
It helps us get to the root cause quickly. It helps us find massive error codes, then we drill down on that error code, knowing that is the source of our problem.
This solution provides us with increased visibility while conducting IT deployments. E.g., if we have devices which have overloaded or links which have saturated, then this tool tells us exactly what is going on with that link or device. Very few tools do it at this level for things like DDoS.
Packet decode and bandwidth analysis reports are the two most valuable features.
We build application dashboards and performance indexes for locations.
The valuable features include packet analysis, packet capture, and [that] it's easy to use.
The most valuable features are visibility, real-time, on-demand.
With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people.
Valuable features include data threat detection, network analytics, and overall bandwidth monitoring.
It gives me the MOS, latency, and jitter.
For me, the most valuable features are the dashboards which we use to highlight the overall impact to the customers, and being able to drill down into the nitty-gritty of the customer experience.
The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them.
The most valuable feature is visibility.
The details it provides are among the most valuable features; the ability to drill down and get to the packet level.
It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call.
If one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on.
The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time... To be able to rewind, back in time, and see the problem as it happened, is very helpful.
The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet.
The speed that you can get from the top of a problem all the way down to the packet layer of troubleshooting analysis.
From the standpoint of VoLTE and related things, it's providing visibility into the network and how it operates.
Network faults are easily and quickly identified through dashboards and drill down.
The most valuable feature of this solution is being able to drill down into any kind of troubles that are reported to us, by use of identifiers.
The packet capture is the most valuable feature for us. It gathers data from the device. In case somebody has a problem, I can go back X amount of time - days, hours - and get the data to do real troubleshooting.
The VoLTE model, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls.
Deep packet inspection is probably the strongest feature.
Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.
The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.
We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE.